SureHire Occupational Health Testing

Edmonton, Alberta, Canada

1 hours ago

Urgent

**Job Title:**Contact Centre Agent
**Location(s):**Remote - SureHire Corporate Office
**Status:**Full-time ; Hourly
**Reports to:**Manager, Contact Centre

###Job Purpose:

To ensure quality services and accuracy in booking occupational testing across Canada and the US when necessary and perform basic account creation and maintenance in order to provide first-call resolution.

###Working Conditions:

-**Hours:**8-hour shifts with a half-hour break, ranging between operating hours of 5:00 am - 6:00 pm -Part-time shifts may vary -**Travel:**No travel required -**Hazards:**N/A -**Safety Sensitive:**No -**Physical Environment:**Work from Home - Office setting -**Dress Code:**Business Casual

###Job Summary & Duties:

-Receive Inbound Calls:

• Transfer calls, place caller on hold, forward calls to the appropriate people, and forward calls to voicemail

• Manage, resolve, or escalate issues and provide customers with product/service information -Book Appointments, Review Calendars:

• Book appointments in various locations

• Quality control – Double check recruiters, companies, and job numbers

• Book Onsite and Afterhours appointments

• Conduct Management ID -Coordinate Third-Party Appointments:

• Book appointments across Canada at independent clinics

• Communicate with clinics to ensure they have the time and necessary equipment to perform the testing

• Communicate with recruiters to confirm the details of appointments

• Send the appropriate authorization forms via email/fax to the sites -Reply to Online Appointment Requests:

• Book appointments at appropriate locations

• Email/Call companies to inform them of the appointment details -Answer All LiveChat or Text Messages or Direct Them to the Appropriate Contact: -Respond to Contact Us Forms Submitted in Relation to Customer Service and Appointment Bookings: -Account Set-Up and Maintenance:

• Perform basic account set up for Private companies who require results

• Submit requests on behalf of private clients who require full-service accounts

• Provide assistance to and troubleshoot with clients -Take Payment Info and Process Transactions: -General Projects and Administrative Tasks:

• Complete tasks assigned by Manager and other departments

###Job Specifications:

####Education:

• High school diploma

####Experience:

• Customer service and/or call center experience considered an asset

####Formal Training/Certifications/Licenses:

• N/A

Languages:

• Bilingual French/English Prefered

####Required Competencies/Knowledge/Skills/Abilities:

• General computer skills: Microsoft Word and Excel
• Excellent time management skills
• Strong interpersonal skills
• Ability to problem solve and effectively deal with difficult people
• Ability to establish and maintain effective relationships with companies and collection sites
• Ability to multi-task: coordinating several appointments, phone calls, and tasks
• Strong phone etiquette
• Strong communication and listening skills
• Call Centre/Customer Service Experience is an asset
• French/English Speaking is an asset

###Characteristics:

• Professional demeanor
• Positive attitude with a commitment to continuous learning and improving work processes
• Effective team player

#####Job Overview

Date Posted1 hours ago

Closing Date13-03-2026

LocationEdmonton, Alberta

RoleContact Center Agent - REMOTE

Salary:$18.00 - $0.00

EmploymentFull Time

Job Skills

Company Name:

SureHire Occupational Health Testing

Primary Industry:

Occupational Health Testing

Company Size:

1 - 115

Founded In:

2004

Location:

Edmonton, Alberta

https://www.surehire.com