Costumer Experience Manager - Milton
Top Benefits
About the role
Job ID: 525077
Permacon** is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group.
Job Summary
We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontario's Southwestern region.
Job Responsibilities
Reporting to the Vice-President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures.
More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.
The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams.
Job Requirements
College diploma in business administration or equivalent experience A minimum of 5 years of Customer Service experience and 3 years in a supervisory role Strong knowledge of best-in-class practices in the logistic and customer service fields Excellent leadership, teamwork and people skills Superior problem solving and decisions making capabilities Analytical mind Initiative and autonomy Good knowledge of Microsoft Office and computers English spoken and written
Job compensation/Benefits
The annual salary is 72 000 $ to 89 000 $, Employee life insurance, Short Term and Long-Term Disability, Medical, dental and vision care plan paid by the Company, Vacation time, Retirement saving plan with employer contribution, up to 5% of annual salary, Access to an Employee and Family Assistance Program (EFAP), Significant discounts for company products, Opportunity to build a career and progress in the company.
This posting is to fill an existing vacancy
Are you ready to take on the challenge? APPLY NOW!
If you are passionate about creating an outstanding costumer experience, apply now and join the adventure!
At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.
Permacon does not directly use artificial intelligence to screen, assess or select applicants.
Not the right fit? Search for Costumer Experience Manager jobs in Acton, Ontario, Canada
About Oldcastle APG
As a global industry-leading manufacturer of concrete building and hardscape products, Oldcastle APG covers a wide spectrum of applications – from the structural masonry used in erecting cityscapes and urban centers to the finishing touches of a backyard oasis.
Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of 200+ manufacturing facilities.
For more than 30 years, our brands have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.
Similar Jobs
Costumer Experience Manager - Milton
Top Benefits
About the role
Job ID: 525077
Permacon** is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees on their different sites in Quebec and Ontario and is part of the CRH Group.
Job Summary
We are currently looking for a Customer Experience Manager based at the Milton Office and covering Ontario's Southwestern region.
Job Responsibilities
Reporting to the Vice-President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction with proper development, implementation and execution of Sales policies and procedures.
More specifically, he or she will directly supervise 3 Customers Experience Coordinators and a total of about 10 team members including Dispatchers and Customers Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.
The Manager is responsible to staff, coach, develop and train his team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; price, contact and customer information and databases. Finally, the manager will ensure constructive relationship with the sales, production and planning teams.
Job Requirements
College diploma in business administration or equivalent experience A minimum of 5 years of Customer Service experience and 3 years in a supervisory role Strong knowledge of best-in-class practices in the logistic and customer service fields Excellent leadership, teamwork and people skills Superior problem solving and decisions making capabilities Analytical mind Initiative and autonomy Good knowledge of Microsoft Office and computers English spoken and written
Job compensation/Benefits
The annual salary is 72 000 $ to 89 000 $, Employee life insurance, Short Term and Long-Term Disability, Medical, dental and vision care plan paid by the Company, Vacation time, Retirement saving plan with employer contribution, up to 5% of annual salary, Access to an Employee and Family Assistance Program (EFAP), Significant discounts for company products, Opportunity to build a career and progress in the company.
This posting is to fill an existing vacancy
Are you ready to take on the challenge? APPLY NOW!
If you are passionate about creating an outstanding costumer experience, apply now and join the adventure!
At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.
Permacon does not directly use artificial intelligence to screen, assess or select applicants.
Not the right fit? Search for Costumer Experience Manager jobs in Acton, Ontario, Canada
About Oldcastle APG
As a global industry-leading manufacturer of concrete building and hardscape products, Oldcastle APG covers a wide spectrum of applications – from the structural masonry used in erecting cityscapes and urban centers to the finishing touches of a backyard oasis.
Pavers, patio slabs, stone veneer, retaining walls, architectural block, composite decking, dry mix concrete, fertilizers and mulches are but a few categories where Oldcastle APG leads the marketplace. Our customers are serviced through a network of 200+ manufacturing facilities.
For more than 30 years, our brands have set the standard for design, technical acumen and thought leadership in their related categories – helping consumers, design and landscape professionals craft their vision from concept to installation.