Top Benefits
About the role
Job details
Employment Type:
Full-Time
Location:
Brampton, Ontario, Canada
Job Category:
Field Operations
Job Number:
WD30247412
Job Description
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
- Processing of client requests such as procedural changes to contact lists and Day to Day maintenance of accounts
- Troubleshoots Basic issues and follows protocol to escalate inquires and issues.
- Test’s systems, programming, and zones to ensure proper function and documents events thoroughly.
- Provides administrative support to the technical support team and customers. Answers phones and responds to inquiries.
- Other duties as assigned.
How you will do it
- Respond to verbal and written queries from customers and associates regarding database updates and completing the necessary changes in Business applications.
- Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).
- Professional phone skills and ability to resolve issues real time with customers.
- Employee must adhere to the Quality Assurance Program
What we look for:
Required:
- Education: - Minimum secondary school education.
- Must be computer knowledgeable with strong keyboard skills, 40+WPM
- Must be well organized & possess excellent verbal & written communication skills
- Individual must possess strong problem-solving skills
- Individual must be able to work independently
- Preferred Technical background and/or knowledge of Alarm products would be an asset
Hours:
- Hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 08:00-22:00 and 08:00-16:00 both Saturday and Sunday
- We are an in-office establishment
Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers
About Johnson Controls
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com.
Top Benefits
About the role
Job details
Employment Type:
Full-Time
Location:
Brampton, Ontario, Canada
Job Category:
Field Operations
Job Number:
WD30247412
Job Description
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What you will do:
- Processing of client requests such as procedural changes to contact lists and Day to Day maintenance of accounts
- Troubleshoots Basic issues and follows protocol to escalate inquires and issues.
- Test’s systems, programming, and zones to ensure proper function and documents events thoroughly.
- Provides administrative support to the technical support team and customers. Answers phones and responds to inquiries.
- Other duties as assigned.
How you will do it
- Respond to verbal and written queries from customers and associates regarding database updates and completing the necessary changes in Business applications.
- Provide Tier 1 technical and panel programming support to service/install groups and end user customers (training provided).
- Professional phone skills and ability to resolve issues real time with customers.
- Employee must adhere to the Quality Assurance Program
What we look for:
Required:
- Education: - Minimum secondary school education.
- Must be computer knowledgeable with strong keyboard skills, 40+WPM
- Must be well organized & possess excellent verbal & written communication skills
- Individual must possess strong problem-solving skills
- Individual must be able to work independently
- Preferred Technical background and/or knowledge of Alarm products would be an asset
Hours:
- Hours of work to be determined: shifts range from morning to evening; some weekend work will be required. The department is open from Monday to Friday 08:00-22:00 and 08:00-16:00 both Saturday and Sunday
- We are an in-office establishment
Johnson Controls and each of its Canadian subsidiaries are committed to providing reasonable accommodations to applicants, candidates, and employees with disabilities, in accordance with applicable human rights legislation and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers
About Johnson Controls
At Johnson Controls (NYSE:JCI) we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
With a history of more than 135 years of innovation, Johnson Controls delivers the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through its comprehensive digital offering OpenBlue. With a global team of 100,000 experts in more than 150 countries, Johnson Controls offers the world`s largest portfolio of building technology, software as well as service solutions with some of the most trusted names in the industry. For more information, visit www.johnsoncontrols.com.