Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

In addition to competitive benefits like Employee Family Assistance Plan and optional extended health and dental benefits, we offer our team members some unique perks that really stand out:

• 4 weeks accrued vacation
• Up to 18 paid sick days accrued per year, plus 2 flexible days each year
• HOOPP Pension Plan
• Ongoing professional development plus $250 annual funding for continuing education and certifications
• $350 annual allowance to invest in achieving your personal wellness goals
• Participation in organizational pay for performance incentive program

We are looking for a Manager, Health Informatics and Reporting to join our team!

The Manager, Health Informatics & Reporting, is responsible for leading the organization’s reporting strategy, data quality initiatives, and effective use of the Client/Clinical Record Management System (CRMS) across community health programs. As a key leader within the Health Information Management Team, the Manager oversees a multidisciplinary team responsible for reporting, EMR support, data governance, and workflow optimization.

This role ensures the accuracy, integrity, and accessibility of data used for regulatory reporting, quality improvement, performance measurement, and decision-making. The Manager collaborates closely with clinical leaders, operations, IT, analytics, and external vendors to drive digital health improvements, strengthen reporting capabilities, and enhance system usability across the organization.

Status: Permanent full-time, 37.5 hours per week, evening hours and weekends may be required; Note, this posting is for an active vacancy

Salary: $93,132.41 - $109,567.54 annually (Candidate qualifications will be considered when determining the starting salary)

Location: This position is based out of our 7700 Hurontario St., Brampton office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.

What You Will Do:

• Participate in (or lead) committees related to digital health, EMR optimization, data governance, and reporting modernization.
• Work with leadership and program managers to identify priority reporting and informatics needs and translate them into actionable projects.
• Contribute to long-term planning for EMR (CRMS) enhancement, data architecture modernization, analytics expansion, and digital transformation initiatives.
• Apply UX principles and UAT processes to ensure high-quality, user-friendly system changes.
• Provide day-to-day leadership, supervision, coaching, and performance management to EMR support staff, informatics analysts, and data/reporting personnel.
• Oversee workload distribution, team priorities, and resource planning to ensure timely completion of reporting deliverables and system-related initiatives.
• Oversee the creation, validation, and delivery of all recurring and ad hoc reports, dashboards, and regulatory submissions.
• Ensure accuracy, timeliness, and alignment with community health program requirements, quality initiatives, and funder expectations.
• Lead the development of new reporting frameworks, KPIs, and performance indicators in collaboration with clinical and operational leaders.
• Direct staff in data extraction, preparation, manipulation, and visualization using SQL/MySQL, Power BI, Excel, or other reporting tools.
• Lead the design, implementation, and continuous optimization of participant record and case management systems, ensuring alignment with service delivery needs, reporting requirements, quality improvement goals, and PHIPA and information security standards.
• Manage relationships with external database vendors and system administrators, including negotiating and monitoring service agreements to ensure system performance, reliability, and support.
• Oversee EMR user provisioning, role-based access, onboarding, and permission management across all community programs.
• Analyze clinical and operational workflows to identify gaps, redundancies, and opportunities for informatics-driven improvements.
• Lead the standardization of documentation workflows, data definitions, and reporting practices across departments.
• Manage small to medium-sized projects involving reporting improvements, workflow redesign, or EMR enhancements.
• Oversee project planning, communication, timelines, risk mitigation, and post-implementation evaluations.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

• Bachelor’s degree in health informatics, information systems, healthcare administration, public health, nursing, or a related field.
• Master’s degree in health informatics, analytics, health administration, or a related field preferred.
• Relevant professional certifications, such as CHDA, CAHIMS, or CPHIMS preferred.
• A minimum of 5 years of experience in health informatics, EMR/CRM systems, healthcare reporting, or healthcare operations.
• Minimum of 3 years of formal or informal leadership experience, including supervising a human resources team, program development and day-to-day operations.
• Demonstrated leadership experience, either formally supervising staff or informally leading informatics or reporting functions.
• Extensive experience developing, producing, and presenting healthcare or community health reports.
• Strong user-centered design mindset with a focus on usability and practical application.
• Proficiency with reporting tools and advanced Microsoft Excel skills.
• Advanced knowledge of SharePoint and knowledge management systems considered an asset.
• Solid understanding of data governance, privacy requirements, and health information standards.
• Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.
• Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.
• Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.
• Fluency in a second language, including ASL (American Sign Language) is considered an asset.
• Ability to travel within and around Peel Region and Dufferin County is required
• A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Tuesday, March 3, 2026 by 4pm

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.