About the role
location: web office
availability**:** full time *must be available evenings, weekends and holidays
positions available: 1
about us
bluboho is on a mission to mark moments and tell stories through beautiful jewelry. we are a team of high achievers who love to create the unimaginable. we design and make all of our pieces right here in canada using ethically sourced stones and recycled metals. come work for a high-growth company where you get to have a voice, make decisions, set goals and achieve them. we can’t wait to meet you…
as a key member of our team of the ecommerce business team, the ecommerce connector, must have a love for jewelry and connecting with people, salesmanship, organization and problem-solving skills. you are the primary contact for guest inquiries, providing knowledgeable answers to guest questions via phone, email, live chat and direct messaging regarding our brand, product and services with a sense of urgency. you are responsible for the guest service experience from point to purchase, order fulfilment, post service care and beyond!
who you are:
this role is designed for someone who is results-oriented, able to make fast decisions independently and is driven by a strong sense of ownership and accountability. our ecommerce connector will have an entrepreneurial spirit; love of jewelry and care for our community and environment. you work well independently but are also a team-player who is eager to collaborate and make the impossible happen! you are extremely organized, juggling multiple ongoing tasks on the fly and prioritize accordingly. you recognize that no two guests are alike and live in the grey to find the best solution suited for them. you are able to identify opportunities and are quick to jump into action; you are solution-focused and results-driven. you are eager to work in a company that offers exciting challenges & certain developmental opportunities through our pipeline. you will be reporting into the ecommerce operations manager.
what you’ll be doing:
guest experience 60%
create a welcoming online guest experience that cultivates long-lasting & meaningful relationships with our guests & community through all communication channels (phone, email, live chat, direct messaging)
drive sales and overall store success by working towards reaching daily, weekly and monthly sales targets
respond to all guest and community inquires within 24-48 hours
coordinate customer virtual appointments, exchange, returns, and repairs
support virtual appointments by offering styling support, suggestive selling & storytelling through our pieces, suggestive selling
capture points of friction as it relates to the online user experience (guest feedback) and relay to appropriate teams in a timely manner
work cross functionally by liaising with our production and marketing departments on a daily basis
attend & actively participate in daily e-commerce business recap and initiatives meeting
lead and execute crm activities to engage active, lapsed and top guest portfolios
order fulfillment 20%
packing and fulfilling online orders with love, care and accuracy within a 24-48 hour timeframe
follow up on outstanding orders; communicating with appropriate departments
maintain close communication with shipping carriers to process claims for missing or lost shipments
operations 20%
inventory management (perform cycle counts, maintain organization, manage transfers, purchase orders, cleaning and quality assurance)
maintain, update and create shopify product profiles, product pages
execute strategic, weekly and daily online re-merchandising (new releases, collection pages, category) based on business initiatives and sell through
what you’ll bring
2-3 years experience within an ecommerce business
1-2 years experience working with shopify
proficiency in mac hardware/software, microsoft software, google analytics, crm platforms
ux/ui is design competency would be considered an asset
ability to work in a team environment and create results within a fast-paced work environment
ability to interact with all levels of an organization
independent thinker
commitment to go the extra mile in time and effort to produce the very best work
APPLY TODAY
if you’re as excited as we are, send an email to natalie@bluboho.com with a copy of your cover letter, resume and availability. please specify in the "subject" of your email which position and location you are applying for.
we look forward to meeting you! xo
while we appreciate all applicants taking the time, only those selected for an interview will be contacted
About bluboho
bluboho was born out of kismet moments when traveling; serendipitously you stumble into a store, have a genuine connection with a local shop owner and find the perfect piece of jewelry to memorialize your trip.
for us, jewelry represents a piece of beauty that holds meaning and moments, and can be passed down to generations. the plan was to create a space inspired by travel that would inspire love, humanity and connection. we called it bluboho.
named "blu," after the colour of the water and sky, and "boho," after a liberated and artistic life, the bluboho name conjures connection to others, nature and unlimited possibility. with references to sea and sky, it evokes a luxurious, free-spirited lifestyle and a lust for life.
bluboho was founded in 2010. since that time, our company has grown to 3 brick and mortar stores and an incredible web store. we are a new concept retailer with a focus on developing meaningful relationships and living a life filled with joy through uniquely refined jewelry.
About the role
location: web office
availability**:** full time *must be available evenings, weekends and holidays
positions available: 1
about us
bluboho is on a mission to mark moments and tell stories through beautiful jewelry. we are a team of high achievers who love to create the unimaginable. we design and make all of our pieces right here in canada using ethically sourced stones and recycled metals. come work for a high-growth company where you get to have a voice, make decisions, set goals and achieve them. we can’t wait to meet you…
as a key member of our team of the ecommerce business team, the ecommerce connector, must have a love for jewelry and connecting with people, salesmanship, organization and problem-solving skills. you are the primary contact for guest inquiries, providing knowledgeable answers to guest questions via phone, email, live chat and direct messaging regarding our brand, product and services with a sense of urgency. you are responsible for the guest service experience from point to purchase, order fulfilment, post service care and beyond!
who you are:
this role is designed for someone who is results-oriented, able to make fast decisions independently and is driven by a strong sense of ownership and accountability. our ecommerce connector will have an entrepreneurial spirit; love of jewelry and care for our community and environment. you work well independently but are also a team-player who is eager to collaborate and make the impossible happen! you are extremely organized, juggling multiple ongoing tasks on the fly and prioritize accordingly. you recognize that no two guests are alike and live in the grey to find the best solution suited for them. you are able to identify opportunities and are quick to jump into action; you are solution-focused and results-driven. you are eager to work in a company that offers exciting challenges & certain developmental opportunities through our pipeline. you will be reporting into the ecommerce operations manager.
what you’ll be doing:
guest experience 60%
create a welcoming online guest experience that cultivates long-lasting & meaningful relationships with our guests & community through all communication channels (phone, email, live chat, direct messaging)
drive sales and overall store success by working towards reaching daily, weekly and monthly sales targets
respond to all guest and community inquires within 24-48 hours
coordinate customer virtual appointments, exchange, returns, and repairs
support virtual appointments by offering styling support, suggestive selling & storytelling through our pieces, suggestive selling
capture points of friction as it relates to the online user experience (guest feedback) and relay to appropriate teams in a timely manner
work cross functionally by liaising with our production and marketing departments on a daily basis
attend & actively participate in daily e-commerce business recap and initiatives meeting
lead and execute crm activities to engage active, lapsed and top guest portfolios
order fulfillment 20%
packing and fulfilling online orders with love, care and accuracy within a 24-48 hour timeframe
follow up on outstanding orders; communicating with appropriate departments
maintain close communication with shipping carriers to process claims for missing or lost shipments
operations 20%
inventory management (perform cycle counts, maintain organization, manage transfers, purchase orders, cleaning and quality assurance)
maintain, update and create shopify product profiles, product pages
execute strategic, weekly and daily online re-merchandising (new releases, collection pages, category) based on business initiatives and sell through
what you’ll bring
2-3 years experience within an ecommerce business
1-2 years experience working with shopify
proficiency in mac hardware/software, microsoft software, google analytics, crm platforms
ux/ui is design competency would be considered an asset
ability to work in a team environment and create results within a fast-paced work environment
ability to interact with all levels of an organization
independent thinker
commitment to go the extra mile in time and effort to produce the very best work
APPLY TODAY
if you’re as excited as we are, send an email to natalie@bluboho.com with a copy of your cover letter, resume and availability. please specify in the "subject" of your email which position and location you are applying for.
we look forward to meeting you! xo
while we appreciate all applicants taking the time, only those selected for an interview will be contacted
About bluboho
bluboho was born out of kismet moments when traveling; serendipitously you stumble into a store, have a genuine connection with a local shop owner and find the perfect piece of jewelry to memorialize your trip.
for us, jewelry represents a piece of beauty that holds meaning and moments, and can be passed down to generations. the plan was to create a space inspired by travel that would inspire love, humanity and connection. we called it bluboho.
named "blu," after the colour of the water and sky, and "boho," after a liberated and artistic life, the bluboho name conjures connection to others, nature and unlimited possibility. with references to sea and sky, it evokes a luxurious, free-spirited lifestyle and a lust for life.
bluboho was founded in 2010. since that time, our company has grown to 3 brick and mortar stores and an incredible web store. we are a new concept retailer with a focus on developing meaningful relationships and living a life filled with joy through uniquely refined jewelry.