Description

The Information Technologies is currently seeking a Full-time Regular Senior Media Technician.

The position reports to the Manager Com/Media and involves medium-high volume, highly variable workloads. It requires dealing with a range of routine to complex problems simultaneously, with high stress demands during term start-ups. The role includes mentoring, coordinating, and reviewing the work of Media Technicians in the operation of equipment and systems. Decisions made in this position affect one-time, unrepeatable events on and off campus for academics, students, staff, and external clients. The individual is responsible for the timely and error-free delivery of audio-visual services to the campus community. Additionally, the role involves consulting on events requiring audio/visual services for campus and external clients, and then implementing the plan. This role does not support a work-from-home policy, emphasizing the importance of in-person collaboration. There may also be a requirement for after-hours work, depending on the nature of the tasks at hand.

Summary of Key Responsibilities (job functions include but are not limited to):

• Accurately enter customer requests into the Com/Media booking system
• Process work orders with precision and completeness
• Maintain accurate inventories of equipment in depots and rooms
• Keep precise track of media equipment locations
• Plan activities for the following day
• Maintain accurate records
• Effectively handle and schedule special events and conference bookings
• Enter booking requests into the Com/Media booking system from Service Now tickets
• Provide advanced equipment instruction, demonstration and consultation to customers
• Computer support under direction of in-house System Administrator
• Complete paperwork (orders, timesheets, etc.) in a timely manner
• Handling Trouble Calls as they come in
• Organize and prioritize incoming tasks while managing competing priorities
• Follow standard procedures for tracking and escalating incidents.
• Understand clients' requirements and ensure they are informed and updated on related work
• May be responsible for pricing and billing of orders
• May be required to handle financial transactions and follow the University's money handling processes and PCI compliance processes
• Maintain accurate records of all work using designated tools
• As a media technical expert, proficient in supporting live and special events, responsible for:
  • Distribution, set-up, operation, and teardown of complex audio-visual set-ups, which may include single or multi-camera video recording, video streaming, multi-channel digital audio equipment, multi-room or large conference set-ups, video conferencing co-ordination and testing, and video editing
  • Instruct clients on how to use our equipment properly
• Ensure prompt and effective resolution of technical issues, either independently or through collaboration
• Efficiently deliver, set up, and return equipment to designated areas as per activity sheets
• Operate and maintain equipment to ensure optimal customer service
• Address complex issues using independent judgment and implement practical solutions
• Comprehend and comply with all policies of the Faculty, IT, and the University of Calgary
• Relationships/Collaboration
• Provide unbiased and accurate information to the Media Services Supervisor regarding personnel decisions
• Offer effective consultation to the University and external clients on events utilizing audio/visual technology services on and off campus
• Positively and dynamically represent the University of Calgary at various events and conferences
• Provide effective leadership and support to classroom support staff
• Create and maintain positive relationships with all stakeholders
• Ask questions, provide suggestions, and offer support and training where appropriate
• May support the Team Lead with day to day staff scheduling
• Involve the Manager Comm/Media or other team members as needed
• Effectively address complex issues using independent judgment and initiate practical solutions
• Proactively implement or introduce innovative approaches to IT problems and client requests to the team
• Adjust to evolving challenges and responsibilities as the unit's structure changes
• Provide support outside of scheduled hours as needed

Qualifications / Requirements:

• Completion of technical school training in a certificate program (e.g., Avixa CTS) or relevant trade qualifications, along with related experience
• A minimum of 2-5 years of relevant experience is required; a combination of education and experience will be considered
• Minimum of 4-5 years working AV support for live events or equivalent education or credentials
• Minimum 3-5 years of proficiency in operating video camera carts, analog audio mixers, single-camera recordings
• Experience in the educational media field (significant experience in audio/visual field)
• Completion of technical school training or relevant trade qualifications, and related experience
  • All Phase 2 staff should complete the Avixa Certified Technology Specialist courses and test within a year of being hired into a Phase 2 position
  • All Phase 2 staff should complete the Avixa CTS credential within three years of being hired into a Phase 2 position
• Strong skills in technical training
• Strong leadership skills
• Skills and Competencies:
  • Excellent verbal and written communication skills
  • Ability to plan and coordinate complex event setups both on and off campus, including troubleshooting issues under stressful circumstances
  • Demonstrated leadership skills and the ability to work effectively in a team environment
  • Knowledge of university culture and structure as it relates to providing superior services
  • A valid Class 5 driver¿s license (cannot be a graduated license) with proven good driving record (abstract required)
• Technical Knowledge:
  • Proficiency and some experience in:
    • Digital Video Editing
    • Video conferencing software such as:
      • Zoom
      • Live Stream Studio
      • Teams
      • Yuja
    • Microsoft and Mac operating systems
• Video Camera Carts: Proficient in operating video camera carts for recording events, interviews, or training sessions when needed
• Analog Audio Mixers: Proficient in handling multi-channel analog audio mixers during live events or studio recordings as occasional tasks
• Single-Camera Recordings: Proficient in managing single-camera setups for recording lectures, interviews, or promotional content on an as-needed basis
• Effective time management skills with the ability to prioritize tasks
• Oversee special events operations and may provide support in managing the schedules of media technicians
• Strong client relations skills, with the ability to provide support via telephone, email, remote software tools, and in-person
• Ability to translate technical information for clients with little or no technical background, and to translate customer needs into service requests
• Strong analytical and problem-solving skills
• Creativity and initiative to generate improvements and foster positive outcomes
• Ability to perform manual labor (e.g., lifting) related to equipment
• Flexibility to accommodate events that may occur outside of regular hours
• Must have a valid driver's license and experience driving a large truck

Application Deadline: August 25, 2025

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website .

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups . Start something today at the University of Calgary. For more information, visit ucalgary.ca .

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Institutional Commitments ( equity@ucalgary.ca ) and requests for accommodations can be sent to Human Resources ( hrhire@ucalgary.ca ).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.