Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

At Easton’s, we are committed to fostering an inclusive workplace where every individual feels valued, respected, and empowered to contribute. We believe that inclusion strengthens our teams, drives innovation, and enables us to achieve our vision while creating opportunities for everyone to thrive.

About the Hotel

TheWestin Toronto Airportis located near YYZ airport, it features a Westin WORKOUT®, heated indoor pool, and dining options like Atmosphere and Crosswind’s Bar and Grill along with an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is deeply involved in community events, valuing the wellbeing of each member as much as our guests.

Benefits

• Health, Vision, and Dental Coverage
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• RRSP
• Onsite Westin WORKOUT®
• Career Development
• Discounted Associate Meals
• Hotel Discounts atMarriottProperties worldwide
• Education Reimbursement

JOB OVERVIEW

Support the General Manager in leading the day-to-day operations of the hotel, ensuring delivery of exceptional guest experiences, strong financial performance, and alignment with Westin brand standards. This role plays a key part in fostering a culture of wellness, service excellence, and operational consistency across all departments.

OPERATIONAL EXCELLENCE

• Support overall hotel operations to ensure seamless service delivery and adherence to Westin brand standards.
• Drive consistency in execution across all departments, ensuring a high-quality guest experience at every touchpoint.
• Identify opportunities to enhance operational efficiency, service delivery, and overall guest satisfaction.

FINANCIAL PERFORMANCE

• Assist in executing financial and operational plans that support revenue growth and profitability.
• Monitor departmental performance and support leaders in achieving financial and operational goals.
• Ensure effective cost control and adherence to established financial processes and procedures.

GUEST EXPERIENCE & BRAND DELIVERY

• Champion a guest-centric culture aligned with Westin’s commitment to wellness and intuitive service.
• Ensure all guest interactions reflect the brand’s focus on comfort, renewal, and personalized experiences.
• Actively monitor guest feedback and implement improvements to enhance satisfaction and loyalty.

PEOPLE & CULTURE

• Support the development of a positive and inclusive workplace culture that reflects Westin values.
• Coach and support department leaders to drive engagement, accountability, and performance.
• Ensure associates are well-trained, supported, and equipped to deliver exceptional service.

HEALTH, SAFETY & COMPLIANCE

• Ensure compliance with all Occupational Health & Safety regulations and company policies.
• Promote a safe and secure environment for guests and associates through training and awareness.
• Address and report all incidents, hazards, and concerns in a timely and professional manner.

BUSINESS OPERATIONS

• Support the General Manager in the coordination of daily operations and departmental priorities.
• Maintain strong relationships with internal teams, vendors, and external partners.
• Contribute to the successful execution of initiatives that support overall hotel performance and brand positioning.

ACCOUNTABILITY

This role supports the General Manager in overseeing a full-service hotel operation, requiring strong organizational, leadership, and communication skills to ensure consistent delivery of service excellence in a dynamic and fast-paced environment.

QUALIFICATIONS & REQUIREMENTS

• Post-secondary education in Hospitality, Business, or a related field preferred.
• Minimum 3+ years of progressive experience in hotel operations.
• Strong interpersonal and communication skills.
• Proven ability to support operational performance and team engagement.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS

• Ability to stand and move throughout the property for extended periods.
• Ability to lift up to 25 lbs as required.
• Use of computer systems for reporting, communication, and operational tasks.

OUR CULTURE

At Westin, we are committed to empowering our guests to be at their best. We extend that same philosophy to our associates by fostering a supportive, inclusive, and wellness-focused work environment where everyone can thrive.

ACCESSIBILITY & ACCOMODATION

• The Westin Toronto Airport Hotel is committed to an inclusive, accessible recruitment process. Accommodations are available upon request for all stages of the selection process.
• Should you require any accommodations during an interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.