Senior Customer Solutions Manager
Top Benefits
About the role
Senior Customer Solutions Manager
On-site | Vancouver Office – 675 W Hastings St.
About EviSmart™
EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we're doing it through powerful software that connects dentists, labs, and manufacturers like never before.
We're looking for a Senior Customer Solutions Manager who can serve as a trusted advisor to our clients, confidently navigate technical conversations, and translate complex AI and platform capabilities into language anyone can understand. You'll be a hands-on builder who creates the processes and playbooks that help customers succeed — and you'll do it with urgency, empathy, and clarity.
What You'll Do
Be the Trusted Expert & Escalation Point
- Serve as the go-to resource for complex customer challenges, stepping in to de-escalate issues and find solutions
- Break down big, messy problems into clear, actionable steps — and move fast to resolve them
- Build deep, trusted relationships with clients who rely on you for insight, guidance, and problem-solving
- Handle sensitive conversations with confidence and empathy, turning frustrated customers into loyal advocates
Translate Tech Into Plain Language
- Deeply understand EviSmart's AI capabilities, data mapping processes, and backend architecture
- Explain technical concepts — AI workflows, data mapping, integrations, platform functionality — in clear, simple terms for non-technical audiences (including customers who've never heard of data mapping before)
- Bridge the gap between engineering teams and customers, ensuring everyone's on the same page
- Help customers understand why things like clean data and proper mapping matter to their success
Drive Strategic Customer Outcomes
- Guide customers through onboarding with a sense of urgency, helping them unlock the full potential of EviSmart's platform quickly
- Conduct gap analyses to identify opportunities for custom development and process improvement
- Define requirements and partner with product/engineering to deliver solutions that hit the mark
- Build and iterate on processes, playbooks, and workflows that make customer success repeatable and scalable
hape How We Talk About EviSmart
- Join pre-sales conversations as the solutions expert, framing our capabilities in ways that resonate
- Craft clear, compelling narratives that connect technical possibilities to real business value
- Represent the customer voice internally, influencing how we build and improve our product
What We're Looking For
-Bachelor's degree in Business, IT, Computer Science, Engineering, or a related field -5+ years in a client-facing solutions role (Solutions Consultant, Senior CSM, Implementation Manager, or similar) — SaaS experience strongly preferred -Solid understanding of AI/ML concepts and comfort discussing AI capabilities with customers and internal teams -Technical aptitude — you understand how platforms, APIs, data mapping, and backend systems work (no coding required, but you need to get it and explain it) -Exceptional communication and customer service skills — you can take complex, technical ideas and make them simple and relatable for any audience, especially those encountering concepts like data mapping for the first time -Proven experience handling escalations and navigating difficult customer conversations with patience and urgency -Strong background in gap analysis, requirements definition, and managing post-implementation projects -Hands-on builder mentality — you're comfortable creating processes, playbooks, and workflows from scratch and iterating on them as needs evolve -A strong sense of urgency — you move quickly, prioritize what matters, and get things done -Proficiency with process mapping tools (Visio, Lucidchart, Miro) and familiarity with Agile methodologies -Willingness to travel to customer sites as needed
Why Join Us?
-Make Real Impact: Help dental professionals worldwide transform how they work -High Visibility: Own key relationships and directly influence product direction -Collaborative Culture: Work with a global team that values curiosity, urgency, and customer obsession -Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and career development support
Ready to be the person clients trust and teams rely on?
Apply now.
About EviSmart™
EviSmart is the world's leading AI-Powered Dental Workflow Automation and Dental CAD Design outsourcing company. Trusted by labs and dentists in over 26 countries, our mission is to make dental care smarter, faster, and better — for everyone.
We're reimagining dentistry by intelligently connecting the dental workflows —dentists, lab technicians, and manufacturers—with automation and seamless integration.
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Senior Customer Solutions Manager
Top Benefits
About the role
Senior Customer Solutions Manager
On-site | Vancouver Office – 675 W Hastings St.
About EviSmart™
EviSmart™ is a global leader in AI-powered dental workflow automation and CAD design outsourcing. Trusted in 26+ countries, our mission is to make dental care smarter, faster, and better — and we're doing it through powerful software that connects dentists, labs, and manufacturers like never before.
We're looking for a Senior Customer Solutions Manager who can serve as a trusted advisor to our clients, confidently navigate technical conversations, and translate complex AI and platform capabilities into language anyone can understand. You'll be a hands-on builder who creates the processes and playbooks that help customers succeed — and you'll do it with urgency, empathy, and clarity.
What You'll Do
Be the Trusted Expert & Escalation Point
- Serve as the go-to resource for complex customer challenges, stepping in to de-escalate issues and find solutions
- Break down big, messy problems into clear, actionable steps — and move fast to resolve them
- Build deep, trusted relationships with clients who rely on you for insight, guidance, and problem-solving
- Handle sensitive conversations with confidence and empathy, turning frustrated customers into loyal advocates
Translate Tech Into Plain Language
- Deeply understand EviSmart's AI capabilities, data mapping processes, and backend architecture
- Explain technical concepts — AI workflows, data mapping, integrations, platform functionality — in clear, simple terms for non-technical audiences (including customers who've never heard of data mapping before)
- Bridge the gap between engineering teams and customers, ensuring everyone's on the same page
- Help customers understand why things like clean data and proper mapping matter to their success
Drive Strategic Customer Outcomes
- Guide customers through onboarding with a sense of urgency, helping them unlock the full potential of EviSmart's platform quickly
- Conduct gap analyses to identify opportunities for custom development and process improvement
- Define requirements and partner with product/engineering to deliver solutions that hit the mark
- Build and iterate on processes, playbooks, and workflows that make customer success repeatable and scalable
hape How We Talk About EviSmart
- Join pre-sales conversations as the solutions expert, framing our capabilities in ways that resonate
- Craft clear, compelling narratives that connect technical possibilities to real business value
- Represent the customer voice internally, influencing how we build and improve our product
What We're Looking For
-Bachelor's degree in Business, IT, Computer Science, Engineering, or a related field -5+ years in a client-facing solutions role (Solutions Consultant, Senior CSM, Implementation Manager, or similar) — SaaS experience strongly preferred -Solid understanding of AI/ML concepts and comfort discussing AI capabilities with customers and internal teams -Technical aptitude — you understand how platforms, APIs, data mapping, and backend systems work (no coding required, but you need to get it and explain it) -Exceptional communication and customer service skills — you can take complex, technical ideas and make them simple and relatable for any audience, especially those encountering concepts like data mapping for the first time -Proven experience handling escalations and navigating difficult customer conversations with patience and urgency -Strong background in gap analysis, requirements definition, and managing post-implementation projects -Hands-on builder mentality — you're comfortable creating processes, playbooks, and workflows from scratch and iterating on them as needs evolve -A strong sense of urgency — you move quickly, prioritize what matters, and get things done -Proficiency with process mapping tools (Visio, Lucidchart, Miro) and familiarity with Agile methodologies -Willingness to travel to customer sites as needed
Why Join Us?
-Make Real Impact: Help dental professionals worldwide transform how they work -High Visibility: Own key relationships and directly influence product direction -Collaborative Culture: Work with a global team that values curiosity, urgency, and customer obsession -Perks That Matter: Competitive salary, bonuses, comprehensive health & life insurance, 4+ weeks PTO, and career development support
Ready to be the person clients trust and teams rely on?
Apply now.
About EviSmart™
EviSmart is the world's leading AI-Powered Dental Workflow Automation and Dental CAD Design outsourcing company. Trusted by labs and dentists in over 26 countries, our mission is to make dental care smarter, faster, and better — for everyone.
We're reimagining dentistry by intelligently connecting the dental workflows —dentists, lab technicians, and manufacturers—with automation and seamless integration.