Prêt à relever le défi ? The Loss Prevention Specialist plays a critical regional role in executing loss prevention initiatives to reduce theft, fraud, and operational risks. This position involves conducting investigations, performing compliance checks at field locations, analyzing exception data, and supporting the planning and execution of targeted interventions—all in alignment with corporate Loss Prevention standards.

Description :

• Develop and implement standardized national loss prevention programs, procedures, and best practices.
• Lead the national audit and risk assessment program to proactively identify vulnerabilities, procedural gaps, and noncompliance.
• Supervise the activities and performance of Loss Prevention Specialists and Investigators across all assigned regions.
• Conduct and oversee investigations into internal/external theft, fraud, policy breaches, and other loss-related incidents.
• Deliver training and guidance to LP staff and Operations partners to support field loss prevention initiatives.
• Collaborate with internal stakeholders (HR, Operations, Legal) during disciplinary processes and legal matters, when requested.
• Analyze exception-based data and operational trends to develop proactive loss prevention strategies.
• Ensure accurate documentation of all incidents, investigation outcomes, audits, and corrective actions.
• Prepare and present regular reports, KPIs, and loss metrics to the Director of Security and Loss Prevention.
• Contribute to the definition and continuous improvement of national standards and KPIs for LP operations.

Qualifications :

• 2–4 years of experience in loss prevention, asset protection, or investigative roles.
• Strong investigative and analytical skills, including clear and structured report writing.
• Ability to work independently and travel to assigned sites across the region. - Solid understanding of operational workflows, compliance controls, and risk mitigation.
• Knowledge of Loss Prevention and Asset Protection procedures and best practices.
• Excellent written and spoken English
• Certification in investigative interviewing techniques (e.g., Wicklander-Zulawski) required.
• Aplicants from BC: Must hold a valid Private Investigator license in accordance with the BC Private Investigator Act of 1996
• Aplicants from Alberta: Must hold a valid Private Investigator license in accordance with the Alberta Justice Security Services and Investigators Act of 2022

Why choose us?

• Competitive salary based on experience.
• A range of benefits
• Hybrid (office, home and on the road)

If you are interested in the position of Loss Prevention Specialist at Intelcom and would like to join the dynamic environment of a fast-growing organization, don't hesitate to apply now!

As an equal opportunity employer, Intelcom celebrates diversity and is committed to creating an inclusive environment for all our employees.

Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.

Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.

Chez Intelcom, nous savons que l'expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la différence est valorisée. Nous sommes toujours à la recherche de personnes talentueuses et diversifiées pour rejoindre nos équipes. Avec plus de 60 centres de livraison à travers le Canada, nous avons peut-être la la bonne opportunité pour vous.

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