Adult Protective Support Worker
About the role
Program:
Options Adult
Contract:
Permanent, full-time; 35 hours per week
Location:
128A Sterling Rd with travel within the community and/or from a safe, home-based office as required
Salary:
$58,976– $72,640 per annum Grade 8 BU, pro-rated to hours worked
Application Deadline:
September 05, 2025, by 5:00 PM
File Number:
OPT #33-25 - with cover letter and resume
E-Mail:
hrdep@familyservicetoronto.org
Mail:
HR, 355 Church Street, Toronto ON M5B 0B2
Web:
familyservicetoronto.org
Grow with us!
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector.
We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.
The Opportunity!
Reporting to the Manager, the Adult Protective Support Worker (Short-term Housing Initiative Case Manager will provide case management service to clients with developmental disabilities and their families/caregivers.
This position will provide a short-term goal-based case management service that includes information sharing, coordination of service, and focusing on developing plans to secure housing. Goal-focused plans are developed and reviewed regularly with clients.
This case manager provides information to help clients make informed choices; to access both funded and non-funded community resources. The case manager uses an individualized and person-directed approach, focusing on the client’s strengths, facilitating inclusion and promoting skill and knowledge development.
Responsibilities
- Short term case management focusing on developing plans with eligible clients to secure housing
- Assesses client needs from a bio-psycho-social framework
- Works with the client in the process of developing a comprehensive, goal-oriented, time-limited plan, which builds on strengths and addresses client identified needs
- Monitors the implementation of the client’s plan and reviews its effectiveness with the client and their family on a regular basis
- Supports the client to locate, access and evaluate appropriate supports and community resources (e.g., personal support workers, day programs, residential options)
- Collaborates with a wide variety of service providers and community resources
- Advocates with the client and their family for appropriate resources
- Ensures continuity of service
- Facilitates resources and referrals as determined by needs of clients
- Attends and participates in team meetings, sector meetings, community planning/partnership tables and supervision meetings.
- Identifies and reports high risk situations and serious occurrences as required
- Ensures the regular and timely recording of case notes, client and service data as required by funders and Family Service Toronto’s policies
- Attends case consultation meetings and training and staff development opportunities
- Implements and participates in program evaluations and client record audits
- Delivers service and conducts work in accordance with Quality Assurance Measures and accreditation requirements
- Supervises students and/or volunteers
- Other assigned duties as required
Other Duties and Responsibilities
- Performs other duties that are consistent with this role as required.
Working Conditions
- Travel is required in and around Toronto
- A valid driver’s licence and up-to-date insurance is required
- Requirement for flexibility in schedule as required
- Requirement to work alone in the community and in client’s home
Qualifications
- Post-secondary degree in social work or a related field of study or equivalent combination of education and experience over a minimum five-year period (foreign credentials and relevant experience will be considered)
- Minimum of five years of experience in the social service/developmental service field
- Minimum of three years of case management experience working with individuals with intellectual/developmental disabilities and families
- Demonstrated clinical assessment, formulation, planning, intervention, and evaluation skills
- Experience facilitating group education sessions
- Demonstrated knowledge of developmental services and community resources in Toronto
- Demonstrated commitment to person-directed service
- Strong advocacy skills
- Demonstrated ability to engage in creative problem solving and decision making
- Demonstrated ability to foster independence in others
- Strong interpersonal and communication (verbal, written and listening) skills
- Strong organizational, time management and computer skills, including familiarity with database applications.
- Demonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of others.
- Demonstrated commitment to principles of social justice, anti-oppression, equity, and inclusion
- French as a second language considered as an asset
- Dual Diagnosis experience considered an asset
- Ability to travel regularly to client home visits, community meetings, agency locations etc. within the City of Toronto
- Ability to work flexible hours as required
- Valid First Aid and CPR and CPI considered an asset
- Satisfactory Criminal Reference Check with Vulnerable Sector Check
Interested?
This job posting is for existing vacancies within our organization. We are actively seeking qualified candidates to fill these current positions as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.
Please indicate file number OPT #33-25 on your application and submit cover letter and resume by September 05 , 2025, 5:00 PM to hrdep@familyservicetoronto.org .
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
We thank all applicants and will contact the individuals selected for an interview.
About FAMILY SERVICE TORONTO
Family Service Toronto (FST) helps people face a wide variety of life challenges. For 100 years we have been assisting families and individuals through counselling, community development, advocacy and public education programs. Our services are available to everyone who lives or works in Toronto.
Adult Protective Support Worker
About the role
Program:
Options Adult
Contract:
Permanent, full-time; 35 hours per week
Location:
128A Sterling Rd with travel within the community and/or from a safe, home-based office as required
Salary:
$58,976– $72,640 per annum Grade 8 BU, pro-rated to hours worked
Application Deadline:
September 05, 2025, by 5:00 PM
File Number:
OPT #33-25 - with cover letter and resume
E-Mail:
hrdep@familyservicetoronto.org
Mail:
HR, 355 Church Street, Toronto ON M5B 0B2
Web:
familyservicetoronto.org
Grow with us!
Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals and families destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience and stability in more just and supportive communities. We achieve this through our direct service work of intervention and prevention which includes, case management, counselling, peer support and education; knowledge building; and system-level work including social action, advocacy, community-building and working with partners to strengthen the sector.
We’re proud of our people and culture! We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.
The Opportunity!
Reporting to the Manager, the Adult Protective Support Worker (Short-term Housing Initiative Case Manager will provide case management service to clients with developmental disabilities and their families/caregivers.
This position will provide a short-term goal-based case management service that includes information sharing, coordination of service, and focusing on developing plans to secure housing. Goal-focused plans are developed and reviewed regularly with clients.
This case manager provides information to help clients make informed choices; to access both funded and non-funded community resources. The case manager uses an individualized and person-directed approach, focusing on the client’s strengths, facilitating inclusion and promoting skill and knowledge development.
Responsibilities
- Short term case management focusing on developing plans with eligible clients to secure housing
- Assesses client needs from a bio-psycho-social framework
- Works with the client in the process of developing a comprehensive, goal-oriented, time-limited plan, which builds on strengths and addresses client identified needs
- Monitors the implementation of the client’s plan and reviews its effectiveness with the client and their family on a regular basis
- Supports the client to locate, access and evaluate appropriate supports and community resources (e.g., personal support workers, day programs, residential options)
- Collaborates with a wide variety of service providers and community resources
- Advocates with the client and their family for appropriate resources
- Ensures continuity of service
- Facilitates resources and referrals as determined by needs of clients
- Attends and participates in team meetings, sector meetings, community planning/partnership tables and supervision meetings.
- Identifies and reports high risk situations and serious occurrences as required
- Ensures the regular and timely recording of case notes, client and service data as required by funders and Family Service Toronto’s policies
- Attends case consultation meetings and training and staff development opportunities
- Implements and participates in program evaluations and client record audits
- Delivers service and conducts work in accordance with Quality Assurance Measures and accreditation requirements
- Supervises students and/or volunteers
- Other assigned duties as required
Other Duties and Responsibilities
- Performs other duties that are consistent with this role as required.
Working Conditions
- Travel is required in and around Toronto
- A valid driver’s licence and up-to-date insurance is required
- Requirement for flexibility in schedule as required
- Requirement to work alone in the community and in client’s home
Qualifications
- Post-secondary degree in social work or a related field of study or equivalent combination of education and experience over a minimum five-year period (foreign credentials and relevant experience will be considered)
- Minimum of five years of experience in the social service/developmental service field
- Minimum of three years of case management experience working with individuals with intellectual/developmental disabilities and families
- Demonstrated clinical assessment, formulation, planning, intervention, and evaluation skills
- Experience facilitating group education sessions
- Demonstrated knowledge of developmental services and community resources in Toronto
- Demonstrated commitment to person-directed service
- Strong advocacy skills
- Demonstrated ability to engage in creative problem solving and decision making
- Demonstrated ability to foster independence in others
- Strong interpersonal and communication (verbal, written and listening) skills
- Strong organizational, time management and computer skills, including familiarity with database applications.
- Demonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of others.
- Demonstrated commitment to principles of social justice, anti-oppression, equity, and inclusion
- French as a second language considered as an asset
- Dual Diagnosis experience considered an asset
- Ability to travel regularly to client home visits, community meetings, agency locations etc. within the City of Toronto
- Ability to work flexible hours as required
- Valid First Aid and CPR and CPI considered an asset
- Satisfactory Criminal Reference Check with Vulnerable Sector Check
Interested?
This job posting is for existing vacancies within our organization. We are actively seeking qualified candidates to fill these current positions as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.
Please indicate file number OPT #33-25 on your application and submit cover letter and resume by September 05 , 2025, 5:00 PM to hrdep@familyservicetoronto.org .
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
We thank all applicants and will contact the individuals selected for an interview.
About FAMILY SERVICE TORONTO
Family Service Toronto (FST) helps people face a wide variety of life challenges. For 100 years we have been assisting families and individuals through counselling, community development, advocacy and public education programs. Our services are available to everyone who lives or works in Toronto.