Position Title: ServiceNow CMDB Data Administrator Resume Due Date: Thursday, July 10, 2025

of Vacancies: 2

Level: MP4 (Senior) Contract Duration: 12 Months Hours: 35 hours per week Location: 889 Brock Road, Pickering, ON (*Needs to work from CHQ in Oshawa after Oct 2025) Work Mode: Hybrid (3 days remote, 2 days onsite per week) Employment Type: Incorporated Contractor

*If you are selected for an interview, you may be required to attend in-person. *The successful candidate will need to complete a Security Clearance Application at the time of offer acceptance.

JOB SUMMARY:

Ensure the accuracy, integrity, and effective management of the client's Configuration Management Database (CMDB). Responsible for maintaining the data model, ensuring data quality, and supporting the overall configuration management process.

KEY RESPONSIBILITIES:

Data Model Management:

• Lead the development and maintenance of the CMDB data model, ensuring it aligns with organizational needs and industry best practices
• Work closely with the solutions architect to validate that foundational data models align with the overall application roadmap

Data Quality and Integrity:

• Implement strong data management practices to ensure that the data stored in the CMDB is accurate, complete, and consistently maintained
• Ensure data quality by avoiding Configuration Item (Cl) duplication and maintaining all relevant CMDB integration information up to date
• Utilize ServiceNow Discovery and other tools to automate the population of the CMDB and reduce manual errors

Collaboration and Communication:

• Work closely with proactive monitoring teams and any Cl discovery sources feeding into the CMDB
• Establish clear communication channels between relevant teams, end-users, and stakeholders, providing regular reports on service performance, incidents, changes, and improvement initiatives

Compliance and Security:

• Maintain high standards for data security, ensuring that sensitive information is protected in line with internal policies and regulatory requirements
• Raise compliance to audit controls and ensure the CMDB supports critical incident and change processes

Monitoring and Reporting:

• Monitor the health of the CMDB using ServiceNow's health dashboard and other tools, addressing any issues related to Cl compliance
• Create and maintain reports for stakeholders, providing insights into the CMDB's status and performance

Continuous Improvement:

• Conduct regular health checks of the ServiceNow instance to ensure optimal performance and identify areas for improvement
• Stay updated with ServiceNow's latest features and releases, leveraging new functionality to enhance the CMDB's capabilities

QUALIFICATIONS:

• Minimum 8+ years of relevant experience.
• Proficiency in managing and configuring the ServiceNow platform, particularly the CMDB module
• Strong knowledge of data management practices, including data quality, data integrity, and data modeling and CSDM data model.
• Automation Tools: Experience with ServiceNow Discovery ITOM and other Discovery tools such as Dynatrace, understanding on how attributes are digested into the CMDB and Device classes.

REQUIRED CERTIFICATIONS (will be validated):

• ITIL 4.x Certification: ITIL certification is essential as it provides a framework for IT service management and ensures best practices in managing the CMDB
• ServiceNow Certified System Administrator (CSA): This certification validates your ability to manage and configure the ServiceNow platform
• ServiceNow Certified Implementation Specialist (CIS) - CMDB: This certification focuses specifically on implementing and managing the CMDB within ServiceNow

*Valid certifications must be listed on your resume and a copy will be requested at the time of application.