Director of Rooms
Top Benefits
About the role
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.
Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is seeking a Director of Rooms who shares our passion for excellence and brings warmth and authenticity to every interaction. The Director of Rooms is a Division Head position reporting to the Hotel Manager, overseeing all departments within the Rooms Division, including Front Desk, Guest Services, Guest Relations, and Housekeeping.
About The Role The Director of Rooms responds to a wide range of guest requests by accurately assessing their needs and providing thoughtful recommendations and personal touches to ensure maximum satisfaction, while upholding all Four Seasons standards and policies.
Responsibilities include acting as the Manager on Duty to resolve guest concerns, ensuring all guest interactions are handled with the highest level of hospitality and professionalism, and accommodating special requests whenever possible.
The ideal candidate has a strong understanding of business profitability and possesses detailed working knowledge of financial performance. They analyze data and make proactive decisions to improve outcomes, while contributing to budgeting and financial planning processes. This position requires the ability to adopt a long-term, strategic view of the Rooms Division beyond day-to-day operations.
What You Will Do
- Provide leadership and management for the Rooms Division by establishing plans built on integrity, quality, and character, resulting in long-term growth and profitability for both the division and the Hotel.
- Communicate effectively with employees and managers to ensure operational needs are met and participate in regular operational meetings to maintain strong coordination and cooperation between departments.
- Review and monitor schedules for all Rooms Division departments, ensuring standards are met, staff are supported, and guest needs are fulfilled. Conduct regular inspections of all assigned areas.
- Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division, ensuring cultural and core standards are upheld and supporting long-range planning.
- Resolve guest concerns from any area of the hotel with professionalism and care, accommodating special requests whenever possible. Handle concerns in person, by phone, or in writing.
- Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses. Collaborate closely with Reservations, Sales, and Front Office teams to maximize rate, occupancy, and total revenue. Assist the Hotel Manager in preparing the annual budget and support forecasting for all Rooms Division departments.
- Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction when senior managers are not available. Respond swiftly and effectively to any emergency or safety situation.
- Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships through effective service and personal engagement.
- Work a flexible schedule, including evenings, weekends, and holidays, as required to fulfill responsibilities and support the team.
- Provide assistance to other hotels as requested for specific projects or business needs.
Preferred Qualifications & Skills
- Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role.
- Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping.
- Experience working in a unionized environment is an asset.
- Strong leadership, interpersonal, and employee development skills.
- Exceptional luxury guest service and problem-resolution abilities.
- Ability to multi-task and perform effectively in a high-volume, fast-paced environment.
- Flexibility to support a 24-hour operational environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Amadeus HotSOS and OPERA PMS is an asset.
- Hospitality Management degree preferred but not required with relevant experience.
- Outstanding communication skills and command of the English language.
- Additional languages are a strong asset for career growth.
What We Offer
- Paid time off, including vacation days, management holiday days, and sick days
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
- Complimentary meal per shift in our employee dining room, OASIS
- Complimentary dry cleaning of business clothes
- Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
- Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
- Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
- Sponsorship of work permits for qualifying candidates
- and more!
The salary range for this role is $145,000 to $165,000.
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is available for candidates who meet local immigration requirements. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Not the right fit? Search for Rooms jobs in Toronto, Ontario
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Director of Rooms
Top Benefits
About the role
About Four Seasons Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.
Join our team! Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is seeking a Director of Rooms who shares our passion for excellence and brings warmth and authenticity to every interaction. The Director of Rooms is a Division Head position reporting to the Hotel Manager, overseeing all departments within the Rooms Division, including Front Desk, Guest Services, Guest Relations, and Housekeeping.
About The Role The Director of Rooms responds to a wide range of guest requests by accurately assessing their needs and providing thoughtful recommendations and personal touches to ensure maximum satisfaction, while upholding all Four Seasons standards and policies.
Responsibilities include acting as the Manager on Duty to resolve guest concerns, ensuring all guest interactions are handled with the highest level of hospitality and professionalism, and accommodating special requests whenever possible.
The ideal candidate has a strong understanding of business profitability and possesses detailed working knowledge of financial performance. They analyze data and make proactive decisions to improve outcomes, while contributing to budgeting and financial planning processes. This position requires the ability to adopt a long-term, strategic view of the Rooms Division beyond day-to-day operations.
What You Will Do
- Provide leadership and management for the Rooms Division by establishing plans built on integrity, quality, and character, resulting in long-term growth and profitability for both the division and the Hotel.
- Communicate effectively with employees and managers to ensure operational needs are met and participate in regular operational meetings to maintain strong coordination and cooperation between departments.
- Review and monitor schedules for all Rooms Division departments, ensuring standards are met, staff are supported, and guest needs are fulfilled. Conduct regular inspections of all assigned areas.
- Oversee the selection, training, development, and performance management of employees and leaders within the Rooms Division, ensuring cultural and core standards are upheld and supporting long-range planning.
- Resolve guest concerns from any area of the hotel with professionalism and care, accommodating special requests whenever possible. Handle concerns in person, by phone, or in writing.
- Ensure financial goals are achieved by monitoring labor, supply, and equipment expenses. Collaborate closely with Reservations, Sales, and Front Office teams to maximize rate, occupancy, and total revenue. Assist the Hotel Manager in preparing the annual budget and support forecasting for all Rooms Division departments.
- Act decisively in matters relating to guest and employee safety, security, well-being, and satisfaction when senior managers are not available. Respond swiftly and effectively to any emergency or safety situation.
- Maintain strong visibility within the operation, build relationships with regular guests, and cultivate new guest relationships through effective service and personal engagement.
- Work a flexible schedule, including evenings, weekends, and holidays, as required to fulfill responsibilities and support the team.
- Provide assistance to other hotels as requested for specific projects or business needs.
Preferred Qualifications & Skills
- Minimum of 8 years’ experience in luxury hotel operations management, or experience in a comparable role.
- Extensive knowledge of Rooms Division operations, with strong expertise in Housekeeping.
- Experience working in a unionized environment is an asset.
- Strong leadership, interpersonal, and employee development skills.
- Exceptional luxury guest service and problem-resolution abilities.
- Ability to multi-task and perform effectively in a high-volume, fast-paced environment.
- Flexibility to support a 24-hour operational environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with Amadeus HotSOS and OPERA PMS is an asset.
- Hospitality Management degree preferred but not required with relevant experience.
- Outstanding communication skills and command of the English language.
- Additional languages are a strong asset for career growth.
What We Offer
- Paid time off, including vacation days, management holiday days, and sick days
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
- Complimentary meal per shift in our employee dining room, OASIS
- Complimentary dry cleaning of business clothes
- Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
- Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
- Monthly Employee Recognition celebrations and Bi-Annual Employee Parties
- Sponsorship of work permits for qualifying candidates
- and more!
The salary range for this role is $145,000 to $165,000.
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is available for candidates who meet local immigration requirements. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
Not the right fit? Search for Rooms jobs in Toronto, Ontario