Casual / On-Call Resource Specialist (Scheduler)

Commissionaires Southern Alberta
Serve. Support. Keep Operations Moving.

For over 90 years, Commissionaires has proudly supported the safety and security of Canadians. Across Southern Alberta, we provide trusted security services to government, law enforcement, and private-sector partners — and strong operational support is critical to delivering seamless service.

We are seeking Casual / On-Call Resource Specialists (Schedulers) to join our fast-paced Scheduling & Operations team. If you’re organized, adaptable, and thrive in high-volume environments, this role puts you at the center of our operational success.

About the Role

As a Resource Specialist, you schedule, deploy, and support security personnel across multiple contracts. You will manage urgent staffing needs, adjust day-to-day schedules, and maintain strong communication with staff, supervisors, and clients.

This role is ideal for individuals who enjoy problem-solving, multitasking, and keeping operations running smoothly. With casual/on-call availability, you can pick up shifts flexibly while gaining valuable experience in a leading security organization.

Why This Role Matters

Your work ensures our clients have reliable security coverage across Southern Alberta. You match skills to assignments, manage planned and unplanned staffing demands, and keep communication flowing between field staff and management. When operations get busy, you are the calm, capable center keeping everything moving efficiently.

Key Responsibilities

Schedule & Deploy Staff

• Coordinate security personnel across multiple sites and shifts
• Adjust assignments for urgent or short-notice needs
• Ensure staffing meets client and operational requirements

Communication & Support

• Act as primary contact for staff and client scheduling inquiries
• Provide professional, timely responses and operational updates
• Maintain strong communication with supervisors and managers

Administrative & Operational Accuracy

• Maintain accurate scheduling, timekeeping, and workforce records
• Support payroll and billing through precise data entry
• Monitor scheduling systems to ensure compliance and shift fulfillment

Team Collaboration

• Build knowledge of staff skills and client preferences
• Work closely with managers and supervisors to optimize scheduling
• Contribute to a positive, solution-focused team environment

What You Bring

• High school diploma (post-secondary education an asset)
• 2+ years in customer service or operations (preferred)
• Scheduling, dispatch, call-center, or coordination experience (asset)
• Strong computer skills; MS Office proficiency
• Calm, professional demeanor in high-pressure situations
• Strong organization, prioritization, and multitasking abilities
• Knowledge of employment standards related to scheduling (asset)

Exceptional English Communication Required
Advanced written and verbal English skills are essential. Applicants may be asked to complete communication or language testing.

Why You’ll Love Working With Us

• Competitive wages and industry-leading pay
• Health, Dental, Vision & Disability benefits (conditions apply)
• Employee Assistance Program for personal and professional support
• Training and professional development opportunities
• Career growth within a national, respected organization
• Meaningful work supporting frontline public safety

Working Conditions

• Casual / On-Call — must be willing to accept short-notice shifts
• 12-hour shifts, including:
• • Days (05:00–17:00 / 06:00–18:00)
  • Nights (17:00–05:00 / 18:00–06:00)
  • Weekends & statutory holidays as available
• Office-based, fast-paced scheduling environment
• Extended periods of sitting; additional duties may be assigned based on operational needs

Ready to support essential operations and keep our teams moving? Apply today to join Commissionaires Southern Alberta as a Casual / On-Call Resource Specialist (Scheduler).