Food and Beverage Duty Manager
Top Benefits
About the role
Food and Beverage Duty Manager - Horto Restaurant We are not just hiring - we are looking for personalities that light up a room!
- Are you passionate about Creating Magical Memories?
- Can you be a part of delivering the Best Day Ever for our guests?
- Do you thrive on multitasking and no day being the same!
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members. If you've got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave! Role Overview The successful candidate is required to have a strong operational excellence and be capable of running shifts when required. They will supervise and coordinate teams across the restaurant, allocating duties and leading the team in the absence of the Manager and Assistant Managers. The role is responsible for ensuring all individuals and teams consistently adhere to Rudding Park standards and procedures.
This position plays a key role in delivering an exceptional guest experience through consistent luxury service standards, operational excellence, effective financial control, and full compliance with brand, legal, and company requirements.
What We Are Looking For
- Previous experience working in a restaurant
- Passionate about guest service
- Strong ability to motivate their team
- Works well under pressure
- Working pattern includes 5 over 7 days, evenings and weekends
Key Responsibilities
- Be an ambassador for our guests at Rudding Park
- Support the management team with training of team members.
- Demonstrate how to close the shift in terms of billing.
- Ensure all guests are greeted properly within the Restaurant.
- Ensure the restaurant is opened following set procedures.
- Ensure functions and events are managed in correct way.
- Complete relevant shift reports and use of systems.
- Support communication within the Management Team through handover process and operating procedures such as opening and closing.
- Act as a point of contact for guests during the shift, handling feedback, special requests, and complaints with professionalism and discretion.
- Lead service recovery in line with hotel expectations, ensuring guest satisfaction and retention.
- Maintain a strong presence on the floor during service periods, engaging with guests and teams.
- Ensure service is anticipatory, personalised, and aligned with brand standards
In return for your hard work and commitment we offer:
- Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, and award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- AND MUCH MORE...........
About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
About Rudding Park
Set within 300 acres of beautiful parkland, Rudding Park is three miles south of Harrogate with easy access to both York and Leeds. The Grade 1 listed Regency house has been sympathetically extended to combine contemporary design with traditional elegance and offers a range of experiences to suit all tastes.
The stylish 90 bedroom hotel also features an award-winning restaurant, spa, gym, 14 seat cinema and the most comprehensive golf facility in the north of England.
The Rudding Park Spa, which opened in May 2017, features the UK’s very first Roof Top Spa Garden. Rudding Park Spa is one of the finest in the country and recaptures Harrogate's spa heritage using natural waters from the grounds at Rudding Park. It is certainly a revolutionary new spa journey for all and a must-visit.
Wellness of mind, body and soul are at the heart of The Spa - a peaceful, serene space to focus on you.
The private event rooms at Rudding House have natural daylight, many with floor to ceiling windows overlooking magnificent parkland.
Food and Beverage Duty Manager
Top Benefits
About the role
Food and Beverage Duty Manager - Horto Restaurant We are not just hiring - we are looking for personalities that light up a room!
- Are you passionate about Creating Magical Memories?
- Can you be a part of delivering the Best Day Ever for our guests?
- Do you thrive on multitasking and no day being the same!
We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members. If you've got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave! Role Overview The successful candidate is required to have a strong operational excellence and be capable of running shifts when required. They will supervise and coordinate teams across the restaurant, allocating duties and leading the team in the absence of the Manager and Assistant Managers. The role is responsible for ensuring all individuals and teams consistently adhere to Rudding Park standards and procedures.
This position plays a key role in delivering an exceptional guest experience through consistent luxury service standards, operational excellence, effective financial control, and full compliance with brand, legal, and company requirements.
What We Are Looking For
- Previous experience working in a restaurant
- Passionate about guest service
- Strong ability to motivate their team
- Works well under pressure
- Working pattern includes 5 over 7 days, evenings and weekends
Key Responsibilities
- Be an ambassador for our guests at Rudding Park
- Support the management team with training of team members.
- Demonstrate how to close the shift in terms of billing.
- Ensure all guests are greeted properly within the Restaurant.
- Ensure the restaurant is opened following set procedures.
- Ensure functions and events are managed in correct way.
- Complete relevant shift reports and use of systems.
- Support communication within the Management Team through handover process and operating procedures such as opening and closing.
- Act as a point of contact for guests during the shift, handling feedback, special requests, and complaints with professionalism and discretion.
- Lead service recovery in line with hotel expectations, ensuring guest satisfaction and retention.
- Maintain a strong presence on the floor during service periods, engaging with guests and teams.
- Ensure service is anticipatory, personalised, and aligned with brand standards
In return for your hard work and commitment we offer:
- Enhanced pay - 50p per hour for evening work after 7pm (Sunday - Thursday), £1 per hour for weekend day work until 7pm (Saturdays and Sundays), £1.50 per hour for evenings from 7pm (Friday and Saturdays)
- Service Charge (Tronc) earn up to an additional £5,000 per year
- Company sick pay for up to 4 weeks
- A range of discounts including 50% off spa days and dining, not to mention preferential room rates for employees and family (subject to availability of course)
- Annual party, family fun days, and award dinners - we love to celebrate!
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes, dedicated Learning and Development Manager.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it!
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- AND MUCH MORE...........
About Rudding Park A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.
Rudding Park features the first Roof Top Spa in the UK and offers an extensive range hydrotherapy and thermal experiences. We offer an extensive range of treatments and guests can discover the Escape Zone - a peaceful and serene space to relax following a treatment. The Spa also offers an indoor swimming pool using natural waters from the grounds of Rudding Park, a Juniper Log Sauna, Rasul for traditional Moorish mud treatments, Retail Therapy, Hair Studio, Nail and Beauty Studio.
About Rudding Park
Set within 300 acres of beautiful parkland, Rudding Park is three miles south of Harrogate with easy access to both York and Leeds. The Grade 1 listed Regency house has been sympathetically extended to combine contemporary design with traditional elegance and offers a range of experiences to suit all tastes.
The stylish 90 bedroom hotel also features an award-winning restaurant, spa, gym, 14 seat cinema and the most comprehensive golf facility in the north of England.
The Rudding Park Spa, which opened in May 2017, features the UK’s very first Roof Top Spa Garden. Rudding Park Spa is one of the finest in the country and recaptures Harrogate's spa heritage using natural waters from the grounds at Rudding Park. It is certainly a revolutionary new spa journey for all and a must-visit.
Wellness of mind, body and soul are at the heart of The Spa - a peaceful, serene space to focus on you.
The private event rooms at Rudding House have natural daylight, many with floor to ceiling windows overlooking magnificent parkland.