Reconciliations Officer
Top Benefits
About the role
Job Description
What is the opportunity?
Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.
Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.
Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.
Region : UK
Working Hours : 2.00pm-11pm
What will you do?
- Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
- Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
- Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
- Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly
- Support the process of creating, updating and maintaining SOPs and demonstrate strong ability to understand and apply those procedures
- Strict adherence to policies and regulatory requirements is observed
- A good understanding of the operational controls and how they apply to the reconciliation processing
- Display good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.
- Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seek opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes)
- Identify service gaps provided to client groups and makes suggestions to management for improvement
- Responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.
- Proven capability of supporting the reconciliation processes within the teams scope including all month end and standalone processes.
- Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management
- Assist with administrative duties such scanning documents and emails
What you need to succeed?
- University degree or College Diploma in Business, Finance or Economics; or any equivalent combination of qualifications and/or experience
- 1-2 years experience in a Capital Markets role and/or reconciliations based role
- Good understanding of Capital Market Products and transactional/accounting flows
- Solid knowledge of Reconciliation Procedures.
- Solid knowledge of key reconciliation systems and Back- Office systems e.g. Broadridge, OnDemand, JEFE, CDS, DTCC.
- Computer literacy ie. Knowledge of PCs and Microsoft related software
- Demonstrate analytical and problem solving skills
- Strong organizational and time management skills
- Teamwork and Co-Operation
- Good interpersonal skills, tact and diplomacy
- Ability to embrace organizational change at an individual and team level
- Demonstrate flexibility to cross train
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-04
Application Deadline:
2025-09-29
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Reconciliations Officer
Top Benefits
About the role
Job Description
What is the opportunity?
Our client is a specialist provider of asset services, custody, payments and treasury services. Founded in 1864, they are the 10th largest bank worldwide and the 5th in North America, as measured by market capitalization. They are among a small group of highly rated global banks and are recognized time and time again for our financial strength, market leadership and philanthropic work.
Our client has a processing centre of operational excellence supporting 10 countries across three geographical time zones employing a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of their global operations, improve service quality via their ‘centres of excellence’ and to implement/leverage standardised processes globally.
Receives, investigates, and responds to all customer inquiries and complaints regarding banking products and services; processes basic bank service transactions. With extensive knowledge of the job and policies/practices, performs a wide range of advanced administrative/operational assignments.
Region : UK
Working Hours : 2.00pm-11pm
What will you do?
- Responsible for the reconciliations of designated processes under prescribed Standard Operating Procedures (SOPs) ensuring Service Level Agreements (SLAs) are met and applying solid knowledge of the Product Operations, its procedures, methods and systems to the reconciliations process
- Ensures daily/monthly data feeds are received on time, with proper follow up conducted for missing/incorrect information e.g. IT incidents tickets raised
- Applies knowledge of the product supported and processes, such as, payment methods, terms and conditions, general operating policies, rules and regulations used by correspondents, clients and their agents in the day to day reconciling of accounts
- Recognize that accuracy is key to ensure true breaks are identified and investigated accordingly
- Support the process of creating, updating and maintaining SOPs and demonstrate strong ability to understand and apply those procedures
- Strict adherence to policies and regulatory requirements is observed
- A good understanding of the operational controls and how they apply to the reconciliation processing
- Display good judgment, decision-making skills and demonstrates a strong knowledge of the products, transactional flows and accounting related to the Client Groups supported.
- Ensure true breaks are identified and investigation/reported within the agreed SLAs and items that represent a potential loss to the Bank are escalated immediately.
- Display a strong commitment to teamwork; open two-way communication and good staff morale.
- Seek opportunities to share information with colleagues.
- Identify departmental system or process changes to streamline and/or improve the reconciliation process and efficiency (automating processes)
- Identify service gaps provided to client groups and makes suggestions to management for improvement
- Responsible for personal development and cross-training coordination; participation as identified through ongoing business and/or department needs analysis.
- Proven capability of supporting the reconciliation processes within the teams scope including all month end and standalone processes.
- Demonstrates flexibility to assume project work outside of the general reconciliation process as determined by management
- Assist with administrative duties such scanning documents and emails
What you need to succeed?
- University degree or College Diploma in Business, Finance or Economics; or any equivalent combination of qualifications and/or experience
- 1-2 years experience in a Capital Markets role and/or reconciliations based role
- Good understanding of Capital Market Products and transactional/accounting flows
- Solid knowledge of Reconciliation Procedures.
- Solid knowledge of key reconciliation systems and Back- Office systems e.g. Broadridge, OnDemand, JEFE, CDS, DTCC.
- Computer literacy ie. Knowledge of PCs and Microsoft related software
- Demonstrate analytical and problem solving skills
- Strong organizational and time management skills
- Teamwork and Co-Operation
- Good interpersonal skills, tact and diplomacy
- Ability to embrace organizational change at an individual and team level
- Demonstrate flexibility to cross train
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA
City:
Putrajaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-09-04
Application Deadline:
2025-09-29
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.