WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

• Answer phones and respond to calls and/or emails within expected turnaround times

• Interact professionally with prospects, clients and/or advisors to provide information in response to inquiries about products and services

• Review and process individual health insurance applications

• Prepare correspondence, coordinate mailings and generate reports

• Provide excellent administrative and office support as required

• Provide backup for coworkers as necessary.

• Handle sensitive and confidential information in keeping with company Privacy and Security policies

• Provide input and proactively participate in department initiatives and projects

• Work collaboratively with internal departments to ensure efficient operations

WHO WE'RE LOOKING FOR

• Bilingual French/English is required
• Post-secondary degree or diploma required
• Minimum of 3 years of experience in the group and/or individual insurance industry in a sales office or administrative support role
• Effective and customer focused communication skills, both verbal and written
• Understanding of benefits and administrative sales support, claim processes and systems, contracts and documentation
• Accountable team member and strong team player
• Flexible, adaptable and willing to take on changing responsibilities
• Ability to work well under pressure while learning new tasks quickly
• Self-reliant, detail-oriented and organized
• Forward thinking, customer focused, strong interpersonal skills and a positive attitude
• Strong analytical and problem-solving skills
• Computer savvy and advanced computer skills in MS Office products

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS
Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through requestforaccommodation@greenshield.ca. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).