About the role
Job Description
What is the opportunity?
The Director Digital Business Risk Management will play a crucial role in supporting the Digital Business by ensuring comprehensive risk identification, assessment, mitigation and monitoring across all risk types for the business. In addition, you’ll be responsible for ensuring robust risk governance and accountable for developing high-quality controls within the Digital Business, as well as supporting Digital Business Senior Leaders and Digital & Personal Distribution in understanding and escalating key risks. You will collaborate with partners and stakeholders first and second lines of defence. You will also play a role in the strategic thought leadership to support a robust risk environment, critically important to ensure continued business growth, enhanced client experience and trust in our RBC brand and reputation.
What will you do?
- Act as a risk expert and provide support to the Digital teams with risk identification, assessment and mitigation for projects/ programs and initiatives.
- Support Digital team and ensure the effective and timely completion of digital risk assessments including Risk Triage Assessments, Privacy Risk Assessments and Data Risk Assessments
- Support the Digital Risk Management process, including conducting risk workshops and sessions for risk partners and Digital team members to ensure effective risk management practices.
- Serve as the Digital Business Risk Manager providing risk review and oversight to ensure Operational Risk Management requirements are met, and high quality risk and control execution including risk identification, assessment, monitoring, and mitigation.
- Supports the development of the Digital Risk Scorecard and maintain the risk profile for Digital, including remediation of risk findings and issues.
- Escalate significant risk issues and events to Senior Director to ensure effective resolution
- Identify opportunities to streamline the risk assessment process, enabling accelerated delivery without compromising risk posture and governance requirements
- Partners with First Line of Defence partners including LOB partners and PB&CB Operational Risk team as well as Second Line of Defence risk partners, including Group Risk Management, Fraud Management, Law Group, AML Compliance, Global Compliance & Privacy, Global Cyber Security, Canadian Banking Operations, etc.
- Act as a main point of contact during Audit engagements
What do you need to succeed?
Must-have
- 10+ years’ experience in the financial services industry with respect to risk management and operational risk and/or the digital business.
- Graduate degree in business or related discipline and/or MBA, CA, or other professional related qualification
- Some understanding of AI technologies and risks
- Proven business acumen and credibility
- Strong influencing, collaboration, relationship building and communication skills
- Strategic mindset, with significant knowledge and understanding of RBC businesses and organization
- Proven change management capabilities
- Excellent analytical and problem-solving skills, inquisitive nature and comfort challenging current practices
- A commitment to streamlined and effective processes for maximum business efficiency while ensuring appropriate governance
Nice-to-have
- Agile certification or training: solid working knowledge of banking operations and the financial services regulatory landscape
- Knowledge in channel operations including Advice Centre, Branch and Physical Networks.
- Experience in Risk Management, Operational Risk, Compliance or Audit
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Business Continuity and Disaster Recovery (BCDR), Cyber Security Management, Firewall Management, Information Security Auditing, Information Security Operation Center (ISOC), IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-24
Application Deadline:
2025-11-08
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
What is the opportunity?
The Director Digital Business Risk Management will play a crucial role in supporting the Digital Business by ensuring comprehensive risk identification, assessment, mitigation and monitoring across all risk types for the business. In addition, you’ll be responsible for ensuring robust risk governance and accountable for developing high-quality controls within the Digital Business, as well as supporting Digital Business Senior Leaders and Digital & Personal Distribution in understanding and escalating key risks. You will collaborate with partners and stakeholders first and second lines of defence. You will also play a role in the strategic thought leadership to support a robust risk environment, critically important to ensure continued business growth, enhanced client experience and trust in our RBC brand and reputation.
What will you do?
- Act as a risk expert and provide support to the Digital teams with risk identification, assessment and mitigation for projects/ programs and initiatives.
- Support Digital team and ensure the effective and timely completion of digital risk assessments including Risk Triage Assessments, Privacy Risk Assessments and Data Risk Assessments
- Support the Digital Risk Management process, including conducting risk workshops and sessions for risk partners and Digital team members to ensure effective risk management practices.
- Serve as the Digital Business Risk Manager providing risk review and oversight to ensure Operational Risk Management requirements are met, and high quality risk and control execution including risk identification, assessment, monitoring, and mitigation.
- Supports the development of the Digital Risk Scorecard and maintain the risk profile for Digital, including remediation of risk findings and issues.
- Escalate significant risk issues and events to Senior Director to ensure effective resolution
- Identify opportunities to streamline the risk assessment process, enabling accelerated delivery without compromising risk posture and governance requirements
- Partners with First Line of Defence partners including LOB partners and PB&CB Operational Risk team as well as Second Line of Defence risk partners, including Group Risk Management, Fraud Management, Law Group, AML Compliance, Global Compliance & Privacy, Global Cyber Security, Canadian Banking Operations, etc.
- Act as a main point of contact during Audit engagements
What do you need to succeed?
Must-have
- 10+ years’ experience in the financial services industry with respect to risk management and operational risk and/or the digital business.
- Graduate degree in business or related discipline and/or MBA, CA, or other professional related qualification
- Some understanding of AI technologies and risks
- Proven business acumen and credibility
- Strong influencing, collaboration, relationship building and communication skills
- Strategic mindset, with significant knowledge and understanding of RBC businesses and organization
- Proven change management capabilities
- Excellent analytical and problem-solving skills, inquisitive nature and comfort challenging current practices
- A commitment to streamlined and effective processes for maximum business efficiency while ensuring appropriate governance
Nice-to-have
- Agile certification or training: solid working knowledge of banking operations and the financial services regulatory landscape
- Knowledge in channel operations including Advice Centre, Branch and Physical Networks.
- Experience in Risk Management, Operational Risk, Compliance or Audit
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Business Continuity and Disaster Recovery (BCDR), Cyber Security Management, Firewall Management, Information Security Auditing, Information Security Operation Center (ISOC), IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-24
Application Deadline:
2025-11-08
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.