The Organization:

Wholesome Kids Catering is a leading childcare catering company whose purpose is to Nourish Lives by providing healthy, delicious, child-friendly meals and snacks to childcare centres and schools. Our talented, skilled and committed staff are passionate about providing healthy food and exceptional ‘surprising’ service to all of our customers. Tasty, child-focused menus reflect our successful ‘Eat Grow Thrive’ philosophy, which combines excellent nutrition with flavors and foods children love. We are a growing business committed to becoming the Dominant Brand in our industry always working as trusted partners and living our culture which values integrity and delivering WOW for our customers, co-workers and communities.

The Role:

Reporting to the Plant Manager, the Warehouse Supervisor role leads process and team to ensure inventory accuracy, regulatory compliance, and seamless coordination across procurement, production, and quality teams. This role owns receiving, storage, inventory control, and warehouse layout optimization—while fostering importance and focus on employee safety, food integrity, and continuous improvement.

Key Responsibilities:

Inventory & Warehouse Operations

• Lead all receiving, storage, and inventory control activities for the Markham warehouse

• Maintain accurate inventory records and ensure timely reconciliation of discrepancies

• Design and optimize warehouse layout to minimize product loss, maximize space, and support operational flow

• Implement and uphold warehouse documentation protocols, including traceability and lot control

• Ensure all warehouse activities comply with CFIA, HACCP, BRC, SQF, OHSA, WHMIS, and WSIB standards

• Establish a forward looking view to warehouse capacity and flag risks that may impact production

Procurement & Supply Coordination

• Collaborate with Purchasing and Inventory teams to ensure timely delivery and availability of raw materials and packaging

• Monitor inbound product flow to support production schedules and customer demand

• Liaise with vendors for delivery coordination, material handling equipment, and warehouse supplies

• Ensure all inbound materials meet quality and safety specifications before acceptance

Equipment & Facility Maintenance

• Oversee maintenance and repair of warehouse equipment and infrastructure

• Coordinate with external vendors for inspections, servicing, and emergency repairs

• Enhance existing and introduce procedures to proactively maintain equipment

• Ensure all material handling equipment is safe, functional, and compliant with regulatory standards

Financial Oversight & Reporting

• Manage the warehouse budget, including labor, supplies, and maintenance costs

• Conduct monthly inventory audits and spot-checks to ensure accuracy and minimize loss

• Track and report key performance indicators (KPIs) related to inventory turnover, shrinkage, and operational efficiency

Health & Safety Leadership

• Ensure full compliance with Health & Safety legislation and internal policies

• Lead incident investigations and corrective action planning

• Maintain and update the warehouse’s disaster recovery and emergency response plans

• Model and enforce safe work practices across all warehouse activities

• Actively participate in JHSC meetings and support safety improvements in the plant

Food Safety Compliance

• Ensure all warehouse operations adhere to food safety protocols and documentation requirements

• Conduct regular audits and training to reinforce importance of food safety

• Maintain proper segregation, temperature control, and sanitation standards for all food products

Cross-Functional Communication

• Maintain strong communication with Procurement, FSQA, Sales, and Production teams

• Provide timely updates to leadership on warehouse performance, risks, and improvement opportunities

• Address product or service concerns with urgency and professionalism

Leadership & Management:

• Supervise warehouse staff, ensuring appropriate staffing levels, training, and performance management

• Promote a culture of safety, accountability, and operational excellence

• Administer HR policies related to hiring, coaching, discipline, and performance reviews

• Support cross-training initiatives and succession planning within the warehouse team

Talent:

• Assess staff performance and provide coaching and guidance to ensure maximum efficiency and a team aligned with departmental objectives and Wholesome culture.

• Provide leadership and direct supervision to employees in their department.

• Manage employees, provide training, coaching and development opportunities.

• Ensuring that proper employee documentation is sent to HR in a timely and accurate manner.

• Approve payroll, attendance requirements, vacation and wellness planning of each team member and approve in ADP accordingly.

• Developing “A” players to uphold a high performing sales team.

• Ensure that all new employees are effectively orientated and trained.

• Effectively coach and counsel employees in dealing with employee relations matters and work with HR on any challenging concerns.

• Recruit, train and allocate responsibilities within the team.

• Maintaining a regular cadence with the team (daily huddles, weekly meetings, 121’s, and regular employee check ins and feedback sessions).
  Manage performance through performance review process and coaching.

• Ensuring performance management is reviewed regularly, and any issues are documented in the employee file.

• Having open and honest communication with employees and being able to have crucial, conversations when necessary.

• Follow the company’s talent management program with objectivity and meeting timelines of the program, providing reports, arranging feedback sessions and following up on action items.

Continuous Improvement, Innovation & Expertise:

• Makes L3 recommendations based on data and trends for continuous improvement within the scope of their department.

• Leads change and creates an environment for the team to participate in process improvement initiatives quarterly to support achievement of KPIs.

• Collaborates with Supervisors, Managers and Directors across multiple functions to implement continuous improvement and change plans within the function or customer facing improvements that support our Dominant Brand strategy.

• Focusing on CI initiatives and ensuring that this is happening regularly; and that CI initiatives are moving forward on a regular basis.

• Fluency with technology, explore new technologies and utilize them as an accelerator for the business.

• Develop and evaluate new ways of doing things based on company needs for optimum efficiency and accuracy.

Leadership:

• Actively lives the Wholesome Values and supports the sales team and others in Wholesome to also actively live the Values.

• Leads and role models culture with their team through cadence and communication and through Wholesome by leading and participating in culture events.

• Work with Wholesome Kids Catering’s management team to ensure successful daily and fiscal operations.

• Ensures confidentiality, diplomacy, and tact at all times.

• Ensure compliance to legal regulations and company policies.

• Leads cross-functional teams on special projects and objectives as needed.

• Manages other tasks and/or special projects as required.

Qualifications & Role Requirements:

• 5+ years in warehouse or distribution center supervision within food manufacturing or consumer packaged goods environment
• Proficient in WMS, RFID, barcoding, EDI, and ERP systems
• Proven success in implementing warehouse process improvements and system upgrades
• Strong knowledge of CFIA, HACCP, BRC, SQF, OHSA, WHMIS, WSIB compliance
• Experience managing vendor relationships and third-party logistics providers
• Excellent communication, documentation, and leadership skills
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies
• Comfortable working in cold environments (32°–38°F)

Skills, Knowledge & Abilities:

• Models and upholds the company’s charter and values.

• Strong ability to train new employees and transfer knowledge in a patient and consistent manner.

• Ability to work in a fast-paced environment and consistently meet targets and deadlines.

• Personable, professional and can lead and manage a diverse team positively.

• Ability to navigate diverse interactions, such as engaging effectively with Boards, Owners, and Directors across multiple sites.

• Strong Customer Centric Focus and Service Orientation.

• High proficiency and aptitude in technology and technology applications.

• Ability to think critically, problem-solve, and make effective decisions.

• Organized with the ability to prioritize and manage time well.

• Ability to build trust with others.

• Good listening skills and approachable.

• Self-driven, motivated and results oriented.

• Proven track record of meeting personal performance goals and leading a team to overall performance goals.

Competencies:

• Customer Focus: Demonstrates a strong customer orientation to enhance business performance.

• Change Management: Embraces change to support and position the business for future success.

• Results Focus: Ensures accountability and commitment to achieve business objectives.

• Motivating Others: Creates a climate that engages and empowers people to perform at their best.

• Communication: Expresses information and ideas in a clear and compelling manner

• Decision-Making: Employs the right mix of analysis and experience to formulate sound judgments.

• Continuous Improvement: Seeks ways to enhance business and operational efficiencies.

• Digital Literacy:
  The ability to discover, evaluate, and use information and technology effectively through various apps and digital tools.

• Emotional Maturity: Demonstrates stress tolerance and composure amidst workplace demands.

KPIs:

• Zero non-compliance issues in Health & Safety and Food Safety

• Accurate and timely inventory availability aligned with production needs

• Minimal product wastage, expiry, or shortages

• High team engagement and low regrettable turnover

• Positive internal and external feedback on warehouse service and responsiveness

Personal Style:

• 100% trustworthy with the highest level of integrity.

• Model and uphold the company’s charter and values.

• Highly driven with the ability to take ownership and responsibility.

• Highly analytical with a passion for curiosity combined with sound business judgment gained through training and experience.

• Plays to Win!

• Respectful of others and self.

• Hands on with a willingness to roll up sleeves and get involved.

• A real curiosity about data, trends, business, and processes.

• Thrives in a fast-paced environment.

• Ability to deal with ambiguity in a growing company.

• Self-aware, with a high degree of emotional intelligence.

• Low ego.

• Growth Mindset.

• Values and seeks feedback from others.

• Level 3 Thinking.

• Represents the company in a professional manner.

*Wholesome Kids Catering is an equal opportunity employer and is committed to providing accommodation in accordance with the Accessibility of Ontarians with Disabilities Act. If you require accommodation throughout the recruitment and selection process, we will work with you to meet your needs. We thank all those applicants who have applied; however, only those selected for an interview will be contacted. *