Who you are

• This role requires a leader who can balance mentorship with accountability, foster collaboration across Jobber, and translate between business priorities and technical realities to keep work moving at scale
• We are always looking for ways to drive impact in how Jobber’s technology operates and how we can continue to help Jobber scale sustainably
• Proven leadership experience: You have managed a team of TPMs (Program, Project or Product) or equivalent in an always-changing and high-growth environment. Ability to provide feedback, guidance, and direction based on business and user goals
• Hands-on TPM Experience: Demonstrated experience as a Technical Program Manager, Technical Product Manager, or Technical Project Manager for internal engineering teams
• A strong technical background that enables you to have effective collaboration with engineering teams
• Experience in SAAS businesses and an understanding of the key metrics that lead to business success
• Next level communication skills, with clear and effective written and verbal communication that conveys both the voice of the customer and business needs
• A data-driven mindset, using data to define problems, measure impact, and contextualize work through tools, systems, and processes
• A collaborative approach and the desire to build strong partnerships across teams and departments to deliver high-quality features quickly
• Execution excellence and ownership, with proven ability to deliver projects to completion all while managing multiple priorities with a high attention to detail
• A close relationship to technology and the ability to communicate business requirements to a technical audience
• Experience in one or more of the following areas:
• AWS infrastructure,
• Developer Acceleration,
• Core stack development (Ruby/Rails ideal),
• Data and streaming technologies (ex postgres, data streaming, event driven architectures)
• Past experience as a software developer and/or infrastructure/sysadmin earlier in your career

What the job involves

• Then Jobber might be the place for you! We’re looking for a Group Lead, Technical Program Management, to be a part of our Systems group!
• Reporting to the Director of Technical Program Management, the Group Lead, Technical Program Management will drive clarity and alignment between company strategy, technical execution, and measurable outcomes for the Systems group
• You’ll coach and develop TPMs to own their metrics, build quality roadmaps, and deliver meaningful impact in their domains while ensuring cross-team dependencies and long-term technical strategy are connected
• The systems group works with the fundamental technology pieces that make up Jobber, Production Engineering (AWS cloud infrastructure), Backend Foundations, Comms Systems and other core technology teams
• We work closely with the Product teams to ensure that changes are in the best interest of the customers we serve, and are always looking for ways to improve their experience
• Performance, quality, uptime, and speed to deliver quality code are some of the key pillars with which we look at our work
• We also collaborate across teams and business silos to find solutions that drive success for the entire organization, not just our own group
• Oversee and guide team metrics and goals. Work with the TPMs who set the goals to ensure strong leading and lagging indicators, and hold them accountable for their impact in their area of responsibility
• Discover and understand the connections between Jobber’s day-to-day work, the overall product vision, technical strategy and scaling, and customers’ (internal and/or external) needs. With those inputs, you can prioritize building what matters to achieve product and company goals and initiatives
• Build relationships across the organization to keep work moving and help unblock your team when needed
• Balance coaching, feedback, and mentorship to help your team grow in their craft and achieve their career goals
• Hold your team members accountable for delivering high-quality roadmaps on time, and help them connect cross-team internal roadmaps and Jobber’s long-term technical strategy
• Foster collaboration by partnering with respective leadership teams and stakeholders across the focus areas of your team members. Support large-scale initiatives that have an impact across Jobber

The application process

• One of the conditions of employment with Jobber is successfully completing a background check, which includes verification of identity
• As part of the interview process I may be invited to attend one in-person interview at the nearest Jobber office—with all pre-approved travel expenses fully covered by Jobber

Benefits

• Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
• Health spending and wellness accounts to help with expenses not covered by traditional benefits.
• Equity and RRSP matching of up to 3% of your annual salary.
• Your birthday off!
• Parental leave—complete with top-ups for up to 8 weeks.
• Monthly snack box program with plenty of options for that afternoon pick-me-up.
• Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
• Continuous 1:1’s and honest feedback.
• A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
• Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
• Hybrid work model.
• Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
• Monthly home office allowance and a one-time stipend to help equip your home office.