Job Description Position Summary The Credit & Collection Administrator is responsible for collecting, processing and monitoring payments and preparing accurate and up to date credit information. Providing these services in an effective and efficient manner will ensure ECCO’s accounts are accurate and up to date and minimize ECCO’s risk and exposure.

Key Responsibilities General Duties:

• Maintain good working relationship with all co-workers and ECCO employees
• Read and comply with ECCO’s Health and Safety Policies and Procedures
• Read and comply with ECCO’s Human Resources Policies and Procedures
• Assist in the success of ECCO’s Safety Program with suggestions and by setting a good example, also by ensuring that safety is at the forefront of your actions while at work
• Maintain a high degree of discretion and confidentiality

Credit Administration

• Prepare bank, credit card and EFT deposits daily including cash sheets.
• Conduct reconciliation of customer and cash accounts to ensure accurate record keeping and financial reporting.
• Regularly review credit limits to ensure compliance and appropriate risk management.
• Develop and maintain positive relationships with customers to improve collections and efficiently resolve invoice issues.
• Review existing accounts and proactively contact customers regarding outstanding balances.
• Process credit applications, establish new accounts, and maintain accurate account information.
• Meet or exceed established monthly collection targets through effective collection strategies and account management.
• Collaborate with Sales and Operations teams at Supply branches to ensure quotations and proposals align with terms of sale and credit lines.
• Address and resolve any billing discrepancies in collaboration with customers and colleagues.
• Oversee and maintain the branch aging portfolio.
• Facilitate credit card payment processing.
• Supply credit reports, Equifax, and D&B as required.
• Review and release customer orders placed on hold within the system.
• Participate in monthly credit meetings with the General Credit Manager to review aging reports and address any collection concerns.
• Adhere to established corporate policies and procedures as outlined in the company manuals and memorandums.
• Other duties as deemed necessary by management.

Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

Qualifications

• 3 – 5 years experience in Accounts Receivable is required.

• Post-secondary education and related experience is an asset.

• Proficient in computer and data entry, with strong understanding of Excel.

• Committed to maintaining a high level of accuracy and attention to detail.

• Possesses strong interpersonal, organizational and communication skills.

• Demonstrates excellent customer service skills and ability to prioritize and manage multiple tasks.

• Desire to be a long-term employee and contribute to the company’s overall success.

• Additional experience that would be considered an asset includes:

• Experience with VAI System

Why Join ECCO For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long-term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Beware of Recruitment Scams Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaged with our legitimate hiring team, apply only through ECCO’s official channels.

Non-Discrimination Statement ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.