Teldon Media Group (Teldon) was established in 1969 in Vancouver, BC and our history is firmly rooted in the production of personalized promotional wall calendars - our innovative design and outstanding quality redefined the industry standard and is now the keystone of the company’s growth. With over 50 years of industry-leading expertise, Teldon works with many Fortune 500 companies and individuals throughout North America to help businesses connect with their clients, agents, dealers, and prospects.

In 2018, we added By Design Publishing to our company portfolio. By Design Publishing
provides exceptional print and online personally branded content solutions that help real estate agents stand out from the competition. Their innovative approach to branding and marketing empowers agents to build stronger customer relationships and generate valuable referrals.

What We Offer:

We believe in taking care of our team - inside and outside of the office. Here's what you can expect as a Teldon team member:

• Extended health benefits starting immediately - including medical, dental, and paramedical coverage

• Access to virtual healthcare - connect with qualified medical professionals virtually when you need

• An annual Health Spending Account to cover additional health expenses

• Employer-matched RRSP program

• 3 weeks of vacation per year to start

• Monday to Friday schedule

• Summer Friday's - enjoy a head start on your weekend

• Onsite gym

• Free onsite parking

• A vibrant company culture and lively office environment that values both hard work and play

• Ongoing internal training and development to support your career growth

Position Overview:

We are seeking a driven and customer-focused Sales and Service Manager to lead our sales team and oversee day-to-day customer service operations within our personalized magazine division - By Design Publishing. This role is responsible for achieving revenue targets, improving customer satisfaction, and building strong, lasting relationships with clients. The ideal candidate is both a strategic thinker and a hands-on leader who can motivate a team, streamline processes, and deliver exceptional results.

This role is based onsite Monday to Friday at our Richmond, BC office. Candidates must be able to commute to our office or able to relocate in order to be considered.

Key Responsibilities:

Sales Leadership

• Develop and execute sales strategies to achieve growth targets

• Lead, coach, and motivate sales representatives to exceed individual and team goals

• Identify new business opportunities and expand existing accounts

• Track and report on sales performance, pipeline, and forecasts

Service Management

• Oversee customer service operations to ensure timely, effective, and professional support

• Establish and monitor KPIs related to customer satisfaction and service quality

• Resolve escalated client issues with a focus on long-term relationship management

• Implement process improvements to enhance service delivery and efficiency

Team Development

• Recruit, train, and develop team members for long-term success

• Foster a positive, performance-driven culture focused on accountability and collaboration

• Provide ongoing coaching, feedback, and performance reviews to direct reports (including remote team based in U.S.)

Cross-Functional Collaboration

• Work closely with marketing to align campaigns with sales initiatives

• Partner with operations and product teams to ensure smooth delivery and client satisfaction

• Represent the voice of the customer in business strategy discussions

Required Experience and Skills:

• 5+ years of experience in sales and/or service leadership roles

• Bachelor’s degree in Business, Marketing, or related field is preferred

• Experience in subscription-based products/services is a strong asset

• Proven ability to meet and exceed sales targets

• Strong customer service mindset with experience managing client relationships

• Excellent leadership and interpersonal skills

• Strong verbal and written communication skills

• Data-driven decision-maker with strong problem-solving abilities

• Experience with CRM systems and sales/service tools

Compensation:

The expected base salary range for this role is $85,000-$100,000 annually, depending on relevant knowledge, skills, and experience. In addition, this position is eligible for a performance-based bonus.

We sincerely appreciate the interest of all candidates in this position. Please note only those candidates selected for an interview will be contacted.