About the role
Position: IAM Cybersecurity Lead Location : canada- Remote contract Implementation:
Minimum years experience- 10 plus years
Job description:
The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.
Key Responsibilities
- Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification
- Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements
- Lead operational governance, audits, and compliance reporting aligned to Client requirements
- Prepare and present weekly/monthly service reports and lead customer service review meetings
- Act as the escalation point for critical IAM incidents and operational risks
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
- Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Required Experience
- 8+ years in IAM / Security operations with customer facing delivery experience
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
- Proven experience in operations governance, KPI tracking, and stakeholder management
Success Measures
- SLA & KPI adherence
- Reduced backlog and operational defects
- Improved audit outcomes and customer satisfaction
- Stable, scalable IAM operations for Client
Ritesh Rawat Raas infotek corporation 262 Chapman road, Suite 105A, Newark, DE-19702 Phone: 302-286-9831 Ext: 142, Email: ritesh.rawat@raasinfotek.com Website: raasinfotek.com
Not the right fit? Search for Cyber Security Engineer jobs in Canada
About Raas Infotek
Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer’s business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our commitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raas’s Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.
Similar Jobs
About the role
Position: IAM Cybersecurity Lead Location : canada- Remote contract Implementation:
Minimum years experience- 10 plus years
Job description:
The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.
Key Responsibilities
- Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification
- Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements
- Lead operational governance, audits, and compliance reporting aligned to Client requirements
- Prepare and present weekly/monthly service reports and lead customer service review meetings
- Act as the escalation point for critical IAM incidents and operational risks
- Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
- Build, manage, and mentor a high performance IAM operations team (onshore/offshore)
Required Experience
- 8+ years in IAM / Security operations with customer facing delivery experience
- Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
- Proven experience in operations governance, KPI tracking, and stakeholder management
Success Measures
- SLA & KPI adherence
- Reduced backlog and operational defects
- Improved audit outcomes and customer satisfaction
- Stable, scalable IAM operations for Client
Ritesh Rawat Raas infotek corporation 262 Chapman road, Suite 105A, Newark, DE-19702 Phone: 302-286-9831 Ext: 142, Email: ritesh.rawat@raasinfotek.com Website: raasinfotek.com
Not the right fit? Search for Cyber Security Engineer jobs in Canada
About Raas Infotek
Raas Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customer’s business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our commitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raas’s Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.