GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.

The Operations Supervisor is responsible for the day-to-day operational performance of assigned commercial office and retail properties. This role provides on-site leadership to building operations staff, ensures the safe and reliable operation of base-building systems, and supports tenant satisfaction, regulatory compliance, and overall asset performance.

RESPONSIBILITIES

Building Operations & System Performance

• Oversee daily operation of HVAC, electrical, plumbing, life-safety, Elevators, and central plant systems.
• Monitor Building Automation Systems (BAS) and respond to alarms, deficiencies, and comfort issues.
• Ensure systems operate in accordance with approved operating sequences and service standards.
• Support retail operations by aligning base-building services with tenant business hours.

Supervision & Leadership

• Supervise Building Operators and assigned operations staff.
• Assign daily work, inspections, and preventive maintenance tasks.
• Review completed work to ensure quality, safety, and compliance.
• Provide coaching, guidance, and on-the-job training.
• Attend operations and service providers recurring meetings.
• Prepare staff schedules, time off requests and cover call-in requests.
• Conduct annual performance review and goals objectives for operations team.
• Assist with annual operations budget forecasting.

Preventive & Corrective Maintenance

• Implement and maintain preventive maintenance programs.
• Coordinate corrective maintenance and emergency repairs.
• Maintain accurate documentation including work orders, logs, and deficiency tracking.
• Identify equipment risks and support capital planning.
• Assist with contracts renewals process.
• Maintain the inventory items and critical spares parts.

Contractor & Vendor Management

• Coordinate and supervise external contractors and service providers.
• Ensure compliance with safety rules and permit-to-work procedures.
• Review service reports and ensure deficiencies are addressed.
• Assist operations team on proposals, scope of work, work completion to closing.

Health, Safety & Compliance

• Ensure compliance with Fire Code, ESA/TSSA requirements, and corporate H&S policies.
• Coordinate life-safety testing, inspections, and emergency preparedness activities.
• Support incident investigations and corrective actions.

Tenant & Retail Support

• Act as the primary technical escalation point for tenant issues.
• Coordinate base-building services for tenant fit-outs and after-hours requests.
• Support property management with technical reporting and communications.

Construction & Capital Projects

• Support tenant construction and capital projects from an operational perspective.
• Coordinate shutdowns, access, and system isolations.
• Ensure operational standards are maintained during construction.

Energy & Sustainability

• Support energy management and sustainability initiatives.
• Assist with utility monitoring and system optimization.
• Support certification programs such as BOMA BEST.

Emergency Response

• Act as first-line responder for building emergencies.
• Coordinate internal teams and external responders.
• Ensure incidents are documented and reviewed.

QUALIFICATIONS

Required:

• 5–7 years of progressive experience in commercial building operations or similar.
• 3-5 years’ experience supervising building operations staff.
• Strong working knowledge of HVAC, electrical, mechanical, and life-safety systems.
• Experience with BAS and CMMS platforms.
• Good knowledge with using Microsoft office and reporting systems.
• Experience in multitenant office and/or mixed-use buildings.
• Building Environmental Systems (BES) or equivalent certification.

Preferred:

• Mechanical or Electrical background or equivalent certification.
• BOMI, SMT, or facilities management credentials.
• Knowledge of energy management and sustainability programs.

Working Conditions

• This is an on-site role in a commercial office and retail environment.
• The position requires working five days a week as well as participation in after-hours and emergency response activities as needed, with exposure to mechanical rooms, rooftops, and active construction areas.

The base salary for this position is between $65,800 - $109,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

WHAT WE OFFER

• 3 weeks of vacation per year
• 3 paid personal days per year
• Half-day every Friday before a long weekend
• Eligible to participate in our annual performance based bonus program
• A comprehensive health benefits plan that supports you and your family
• Up to $2,000 annual education allowance
• Up to $5,000 annual mental health coverage
• A friendly, welcoming, and supportive culture
• Many social and team events!

Our Business

Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity

GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

GWL Realty Advisors does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to GWL Realty Advisors, directly or indirectly, will be considered GWL Realty Advisors property. GWL Realty Advisors will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.