This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Are you a business expert who is passionate about delivering excellent service? Do you have a talent for working with systems, people and processes? The Alberta School of Business is looking for a driven individual who will be dedicated to creating a leading edge student experience that is proactive, responsive, consistent, scalable and technology-savvy.

Reporting to the Manager, Undergraduate Office, the Program Support and Service Innovation (PSSI) Lead is a technical expert with a strong focus on creating opportunities for business insights and leading service excellence initiatives. The PSSI Lead also provides day-to-day functional supervision, leadership and training for staff in the UG Office.

The Faculty of Business offers a wide array of options for students across 5 degree programs, 11 majors, a growing number of certificates, campus partnerships (e.g. ALES, Engineering), and many opportunities for experiential learning (e.g. over 20 student clubs, conference opportunities, national and international case competitions, etc.). The Faculty is also the administrative home for the Peter Lougheed Leadership College, for which the UG Office directly provides services. The PSSE Lead will also deliver business analysis and insights through their systems, reporting and analysis expertise. The PSSE Lead will be an expert in the functionality of Campus Solutions, Alfresco, Tableau, and other student service or information systems used by the Business Undergraduate Office. These insights will be used for both strategic program decision-making, as well as AACSB (and other) accreditation reporting purposes.

The Alberta School of Business is one of the world’s leading institutions for business education and research. As the first and longest continually accredited business school in Canada, it is also one of the country’s largest, with 70 faculty members, 2,100 undergraduate students, and 950 graduate students. Since its inception in 1916, the school’s innovative thinking, entrepreneurial spirit, and leadership have shaped communities and businesses around the world. With a vision to develop and inspire entrepreneurial leaders from Alberta for the world, the School excels in research, teaching, and external engagement.

• In collaboration with the Manager, Undergraduate Office and Associate Dean, ensures effective operation of Undergraduate Office team.

• Engages staff and fosters a collaborative approach based on trust and open communication.

• Monitors Program Support and Service Innovation team's workload and tasks to ensure deadlines are met and works with Manager, Undergraduate Office to redistribute work as necessary.

• Acts in absence of Manager, Undergraduate Office during absences, with respect to program support and service innovation oversight duties as outlined by the Manager.

• Promotes the vision of the Undergraduate Office, and by extension, the Alberta School of Business, to support an engaged team, which in turn, creates a more engaging and welcoming environment to students.

• Provides statistical reporting for the Manager Undergraduate Office regarding workflow, program (student) statistics, Accreditation requests, etc.

• Faculty delegate on campus working groups and committees as needed (e.g. Academic Advisement group).

• Responsible for the overall planning and implementation of new student systems for the Alberta School of Business.

• Works with stakeholders to determine business requirements.

• Together with the Manager, Undergraduate Office and other members of the Undergraduate Office team, the Program Support and Service Innovation Lead is responsible for researching and investigating new technologies and making sound decisions in regards to future infrastructure planning.

• Responsible for keeping up to date on best practices in student systems and services.

• Works collaboratively to ensure that policies and processes are consistently applied across individual student cases, and for the faculty as a whole.

• Develops user manuals for systems, procedures and practices.

• Provides lead analyst planning and execution of systems for the Alberta School of Business post-secondary transfer student applications and trouble-shooting technical problems.

• Responsible for the development, execution and maintenance of the Alberta School of Business Academic Standing rules in Campus Solutions for over 3000 undergraduate students.

• Enables the enhancement of the Faculty's electronic presence internally through enhanced student communications and interaction, for example through a CRM.

• Trains staff to use and maintain enterprise systems and other applications such as Campus Solutions (incl. Academic Advisement), EDRMS/Alfresco, Tableau, Acuity (or other scheduling/ticketing tools), etc.

• Prepares and analyzes reporting around course demands and enrolment trends to support student course progression.

• Designs, collects and analyzes student demand, preference, and feedback information to support the Undergraduate Office leadership team.

• Manages cohort and course enrolment, including cohort assignment and adjustments of campus solutions reserve caps when needed – ensures assignment process is fair and clearly communicated with students.

• Establish and monitor appropriate levels of PeopleSoft Student Administration security access for individual users in the Alberta School of Business.

• Considering the needs of the Undergraduate Office, promotes and implements records management best practices.

• An undergraduate degree. A Master's degree is an asset. Preference for education in Computing Science, Information Technology, Management Information Systems, Business Analytics, or equivalent.

• Certification in Business Analysis, Change Management, Project Management, or Continuous Improvement is an asset.

• A minimum of 5 years of directly related work experience in a post-secondary environment.

• Extensive knowledge of university administrative systems in student administration, including PeopleSoft/Campus Solutions, Electronic Document Records Management/Alfresco, File maker Pro, and other related interfacing applications.

• Supervisory experience is an asset.

• Advanced knowledge in Microsoft Excel, Google Applications and digital media channels.

• Superior customer service skills are required with the ability to exercise empathy, adaptability and patience.

• Ability to respectfully engage and interact with various types of stakeholders, including students, staff and faculty.

• Ability to teach, monitor and coach users with a variety of technical skills and understanding of systems.

• Must demonstrate a strong desire to work in a team-based environment to meet team goals and to maintain a collaborative, efficient team dynamic, contributing to a positive team culture; including the ability to work with little direct supervision.

• Ability to exercise independent judgment and proven problem-solving abilities.

• Excellent interpersonal and communication (oral and written) skills required.

• Exceptional organizational and time management skills.

• Ability to work under tight deadlines under pressure with a demanding workload.

• Demonstrated success in leading technical analyses and change initiatives is an asset.

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L'Université de l'Alberta s'engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.