Position: Client Services Representative T ype: Full Time Permanent Location: Mississauga, ON (Tristar)

DCM is a leading Canadian tech-enabled provider of print and digital solutions that help simplify complex marketing communications and operations workflow. DCM serves over 2,500 clients including 70 of the 100 largest Canadian corporations and leading government agencies. Our core strength lies in delivering individualized services to our clients that simplify their communications, including customized printing, highly personalized marketing communications, campaign management, digital signage, and digital asset management. From omnichannel marketing campaigns to large-scale print and digital workflows, our goal is to make complex tasks surprisingly simple, allowing our clients to focus on what they do best.

THE ROLE:

We’re looking for a Client Services Representative who will follow projects through the entire production process from beginning to completion.  As the primary account contact, you will be liaising with clients, agencies, outside vendors and internal departments by assisting with creative development to complete work back schedules and following up with job analyses after completion as needed.

This role will work onsite Monday to Friday from 8:00 a.m. to 4:30 p.m.

KEY RESPONSIBILITIES:

• Receive digital files, review artwork, prepare digital docket, deal with any interim changes and ensure proofs are delivered on time

• Review incoming and/or supplied proofs, update production status and forward to production for plating

• Serve as the primary interface between our customers, the sales organization and our production teams

• Advise Customers and Sales Reps on job status as needed

• Advise Customers and Sales on extra costs, receiving approvals, update Production Manager on concerns and issues, ensuring customer satisfaction

• Job plan meeting with Digital and Press Manager on concerns before job is plated

• Other duties as assigned

REQUIREMENTS:

• Bachelor’s degree in a Graphic Communications Technology program, with strong knowledge in the print industry

• Computers skills including Microsoft Office and ERP

• Excellent communication skills, attention to detail, ability to multitask and stay organized

• Well-developed interpersonal skills, as well as a process-oriented mindset and can work well in a team, as well as independently

• Strong problem-solving abilities, with the ability to work and make decisions independently

• Understanding of quality processes

• Able to manage concurrent deliverables and tasks on various assignments (or components of a project) within strict deadlines in a very fast paced environment

• Patient, proactive and disciplined

• Previous customer service and data entry experience is an asset

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.

DCM would like to thank all applicants, however only those candidates qualified will be contacted.