Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.

In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

The position will be responsible for all aspects of Transportation Operations and report directly to the Operations Manager.

Duties and Responsibilities:

Manager the activities of the transportation department including the directing, advising, and managing of direct and indirect employees to ensure strong team member performance

Establish performance expectations, monitor against expectations, and provide necessary feedback to team members to enhance their growth in position and promotional opportunities

Recommend the hiring, promotion, and discharge of team members within the scope of responsibility

Monitor workloads placed on drivers by dispatch to ensure they are achievable and align with service commitments to customers

Perform regular driver ride-a-longs to assess and monitor performance and gauge customer feedback

Address team member and customer complaints, such as, damaged items, driver performance, shipment delays, by conducting a thorough investigation, completing required documentation, and providing a timely resolution

Track and monitor driver activity, such as driver hours, excessive stop times, CVOR performance, etc.

Responsible for budgets

Monitor, track and approve driver and dispatch employee payroll.

Responsible for oversight of vacation and sick time coverage for all driver routes to ensure business continuity

Ensure the dispatch department is seamlessly integrated into the entire transportation system always striving for maximum route efficiency and productivity

Coordinates route schedules for maximum efficiency and meeting customer requirements

Oversee the debrief session feedback between dispatch and drivers to identify issues, leads, and trends to assist with solving customer service issues

Implement, monitor and maintain Key Performance Indicators (KPI) measures

Prepare reports for management as instructed

Provides for team member safety by promoting safe work practices, monitoring compliance with EHS policies, and minimizing physical hazards to ensure an overall safe work environment

Ensure minimal errors are made and high quality of customer service is delivered

Reduce overtime/manage accurate head count and performance

Create cost saving initiatives

Perform other duties as required by management

Skills and Experience:

• Must have ability to coordinate and supervise the work of others and develop working relationships with members of the interdepartmental team
• Must have approximately three or more years in a management or supervisor position
• Must have the ability to assist and provide direction to the employees as it relates to personnel issues and concerns
• Must have strong analytical skills with ability to identify issues, trends and drive solutions for the betterment of the company
• Must be comfortable working in an entrepreneurial spirited environment with a desire to make a strong impact on the business
• Must have a strong focus on Customer Service and the ability to champion this amongst the team
• Must have experience adhering to and championing EHS policies
• Experience reviewing employee hours and approving them for the purpose of payroll is deemed an asset
• Bachelors or Diploma or equivalent in a related field deemed an asset
• Valid Class AZ or DZ Commercial Driver’s License with driving experience deemed an Ability and knowledge to safely load and properly block, brace, and secure cargo
• Strong knowledge of MTO/DOT vehicle and hours of service regulations, and commercial drivers log book requirements
• Proficient in Microsoft (Word, Excel, PowerPoint, etc.)
• Must be comfortable with completing all pre-employment screening tests as part of the recruitment process, such as: reference checks, background check

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.