Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®. At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. Bilingual Specialist, pharmacy system solution and support (1 year term contract) Location: Montreal Office (Additional location: SDM Toronto Office) OVERVIEW: Reporting directly to, Director, Qc Initiatives, the incumbent is responsible for providing second level pharmacy systems business support for store level pharmacy systems and applications primarily for Quebec. In addition, the incumbent evaluates testing and creates user documentation content for functional processes and data conversions of pharmacy management systems. The incumbent also provides on-site support when required and impact analysis and functional solutions for third party adjudication issues, programs, and initiatives. Primary Responsibilities: Responsible for the second level pharmacy systems business support for stores and field resources as it relates to pharmacy data conversions including migration from legacy to new pharmacy management system and also acquisitions, and mergers: development of user acceptance testing (UAT) strategy, execution of UAT, liaising with both internal and external stakeholders to evaluate unique needs of acquired businesses; creating recommendations for catered solutions and store user documentation. Research and tests various functional solutions, strategies, and tactics to create and update reference material content specific to the pharmacy application as it relates to third party adjudication issues, expanded scope of pharmacy practice, and pharmacy initiatives. Support development, testing and implementation of new pharmacy management system as required Liaises with the Pharmacy Enhanced Support team in providing ongoing support and training of new pharmacy related programs, initiatives, and issues management. Analyzes, researches, and develops business rules to provide assistance with operational impact analysis, testing, documentation content, planning, implementation, and integration of pharmacy programs and initiatives. Develop a deployment and support plan for all PHX pharmacies, for hardware and network, in collaboration with central LCL teams and oversee the execution of the design activities required for each pharmacy. Manage training execution for pharmacy system users. Oversee and facilitate the preparation of deployment communications in a clear, concise, and timely fashion. Work collaboratively with stakeholders throughout the organization to: Ensure visibility to other initiatives to avoid schedule conflicts or collisions; direct needs and concerns to the proper channels within the Program to ensure timely response and resolution; ensure proper task ownership and avoid duplication of effort. Support AssystRx software releases in collaboration with Telus. Coordinate, oversee and supports ongoing hardware fixes and requests from stores Provide AssystRX hardware and network support, support operations and internal processe (Snow, dahsboards, SLA’s, etc.) (in coordination w/Telus or other stakeholders) Support franchise ownership changes in respect to adjudication licenses and connectivity, accounting setup. Support finance and accounting central office teams on inventory issues and financial reporting. Support acquisition team in due diligence of new opportunities, counselling and reporting. Other projects/ duties as assigned. Occasional travel will be required. Skills, Experience & Education: This position requires an advanced level of initiative and judgment in order to organize and prioritize tasks, workload and projects. Courtesy, tact and diplomacy are required in dealing with colleagues in every day working relationships. Bilingual – English and French. Experience and understanding of Assyst-Rx pharmacy management system an asset. Demonstrated understanding of the pharmacy landscape in Quebec including regulations impacting pharmacy practice in Quebec, prescription reimbursement plans and prescriptions claims processing (public and private), clinical programs, pharmacy workflow, and health technology would be an asset. Thorough understanding of RAMQ, AQPP, the CPhA03 Pharmacy Claim Standard and the CLHIA Coordination of Benefits Guideline would be an asset. Comprehensive understanding of Electronic Health Records (DSQ) would be an asset. Excellent problem solving and interpersonal skills. The ability to successfully manage competing priorities. Experience and understanding of expanded scope of pharmacy practice, e.g. Medication Reviews, Injection Services, Prescribing, etc. Experience with Retail/Long Term Care aspect of pharmacy services. High level of proficiency Microsoft Office applications Proficiency with JIRA and Confluence an asset. Ability to work flexible hours. Ability to work independently as well as in a team environment. Knowledge of integration of MMS/EPOS/accounting and any SDM software. Experience/Education: Two to three years of similar and/or related work experience and pharmacy practice experience in Quebec. Two to three years of advanced experience/knowledge of current pharmacy business practices, prescription claims processes, workflows and pharmacy legislation, which includes in depth knowledge of provincial and third party drug plan rules and adjudication processes in Quebec (national knowledge an asset). Two to three years of Pharmacy Assistant experience or management at store level or a successfully completed Pharmacy Technician Program. Certificates, Licenses or Registration Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People. If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team. We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities. Please Note: Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process. Hiring Range / Échelle salariale à l’embauche : $60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #LTnA #QC Please be advised that recruitment fraud has affected a number of Canadian companies. In such schemes, individuals posing as legitimate recruiters may request personal information and payment from those seeking employment. Loblaw Companies Limited, its subsidiaries, and recruiting agencies will never ask for payment at any stage in the recruitment process. To avoid falling victim to recruitment fraud: Do not to respond to unsolicited offers from people you are unfamiliar with Do not disclose personal or financial details via text messages Check any documents for poor grammar and spelling as this is often a warning sign of fraud Beware of employers or agents using webmail email addresses such as @Yahoo or @Hotmail Hover over email addresses to check the sender’s details If you are asked for payment of any kind from a recruiter, contact your local police department as this is very likely to be fraud If you believe you may be the victim of recruitment fraud, please contact us at customer@loblaw.ca and report any issues to the Canadian Anti-Fraud Centre.