Production Support Analyst (Capital Markets)
Top Benefits
About the role
Job Description
What is the opportunity ?
This role reports to the Production Support leadership team within the Quantitative and Technology Services (QTS). As part of this team, you will be a key player in ensuring the seamless operation of critical trading applications by providing exceptional support and collaborating within a “follow the sun” support model. This role is responsible for delivering advanced support for platforms that enable systematic options trading, risk management, reporting, and analysis functions for a global user community. Additionally, you will contribute to technology improvements by identifying opportunities for automation and process optimization to enhance overall system efficiency and reliability.
What will you do?
- Provide advanced technical support for Systematic Options Trading applications, troubleshooting and resolving issues related to profit and loss decomposition, reporting, and analysis functionalities.
- Monitor and maintain platform stability on physical Linux Servers implementing ITRS, Grafana and Loki for performance monitoring and optimization.
- Support the automated rollout processes, ensuring smooth and reliable delivery of updates and enhancements.
- Perform root cause analysis for incidents, leveraging strong SQL skills to query and analyze data in MongoDB and other SQL databases.
- Develop and maintain scripts (e.g., Python, Bash, or similar) to automate repetitive tasks, improve monitoring, and enhance support workflows.
- Collaborate with a global team to provide continuous “follow the sun” support, ensuring timely handoffs and consistent service levels.
- Document processes, incidents, and resolutions to contribute to the team’s knowledge base and improve operational efficiency.
- Work closely with development and infrastructure teams to escalate and resolve complex issues, driving long-term improvements to the platform.
What do you need to succeed?
Must have:
- Proven experience in production support or a similar technical role, preferably supporting financial or analytical applications, within Capital Markets
- Strong expertise in Linux environments and hands-on experience with application support.
- Proficiency with Dynatrace or similar monitoring tools for performance tracking and issue resolution.
- Experience with automated deployment/rollout processes in a cloud-based ecosystem.
- Advanced SQL skills for querying and analyzing data, with experience in MongoDB or other NoSQL databases.
- Solid Linux administration skills and the ability to navigate and troubleshoot in a Linux environment.
- Scripting proficiency in Python, Bash, or another programming language for automation and process improvement.
- Excellent problem-solving skills with a proactive and detail-oriented approach to incident management.
- Ability to work effectively in a global, distributed team, with strong communication and collaboration skills.
- Flexibility to participate in a “follow the sun” support model, including occasional off-hours or on-call responsibilities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
#LI-POST
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Production Support Analyst (Capital Markets)
Top Benefits
About the role
Job Description
What is the opportunity ?
This role reports to the Production Support leadership team within the Quantitative and Technology Services (QTS). As part of this team, you will be a key player in ensuring the seamless operation of critical trading applications by providing exceptional support and collaborating within a “follow the sun” support model. This role is responsible for delivering advanced support for platforms that enable systematic options trading, risk management, reporting, and analysis functions for a global user community. Additionally, you will contribute to technology improvements by identifying opportunities for automation and process optimization to enhance overall system efficiency and reliability.
What will you do?
- Provide advanced technical support for Systematic Options Trading applications, troubleshooting and resolving issues related to profit and loss decomposition, reporting, and analysis functionalities.
- Monitor and maintain platform stability on physical Linux Servers implementing ITRS, Grafana and Loki for performance monitoring and optimization.
- Support the automated rollout processes, ensuring smooth and reliable delivery of updates and enhancements.
- Perform root cause analysis for incidents, leveraging strong SQL skills to query and analyze data in MongoDB and other SQL databases.
- Develop and maintain scripts (e.g., Python, Bash, or similar) to automate repetitive tasks, improve monitoring, and enhance support workflows.
- Collaborate with a global team to provide continuous “follow the sun” support, ensuring timely handoffs and consistent service levels.
- Document processes, incidents, and resolutions to contribute to the team’s knowledge base and improve operational efficiency.
- Work closely with development and infrastructure teams to escalate and resolve complex issues, driving long-term improvements to the platform.
What do you need to succeed?
Must have:
- Proven experience in production support or a similar technical role, preferably supporting financial or analytical applications, within Capital Markets
- Strong expertise in Linux environments and hands-on experience with application support.
- Proficiency with Dynatrace or similar monitoring tools for performance tracking and issue resolution.
- Experience with automated deployment/rollout processes in a cloud-based ecosystem.
- Advanced SQL skills for querying and analyzing data, with experience in MongoDB or other NoSQL databases.
- Solid Linux administration skills and the ability to navigate and troubleshoot in a Linux environment.
- Scripting proficiency in Python, Bash, or another programming language for automation and process improvement.
- Excellent problem-solving skills with a proactive and detail-oriented approach to incident management.
- Ability to work effectively in a global, distributed team, with strong communication and collaboration skills.
- Flexibility to participate in a “follow the sun” support model, including occasional off-hours or on-call responsibilities.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
#LI-POST
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.