Drinking Water Distribution Operations and Maintenance Technician
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
Reporting to the Manager of Operations & Maintenance (O&M) in Drinking Water Distribution (DWD), as the DWD O&M Technician you will play a significant role in supporting the Utility's priorities of ensuring water quality, service reliability and adequate fire protection for our customers.
As a water quality subject matter expert for DWD, you will be responsible for responding to and resolving 311 water quality inquiries from citizens, which includes detailed troubleshooting and may result in dispatching crews for flushing or water quality sampling. Primary responsibilities include:
- Provide the coordination between DWD O&M and the Water Quality Services lab for water quality sample results, customer communication, data tracking, crew scheduling and work prioritization for water distribution systems operations.
- Plan, schedule and monitor water quality preventative maintenance tasks on the drinking water system.
- Compile monthly and annual regulatory reports, track and report on annual leak detection, water pressure and water quality statistics.
- Prepare and perform PowerPoint presentations related to system operations to frontline employees.
- Assist with project scheduling and record keeping for critical water system work and shutdowns.
- Assist with the advancement of programs such as the Drinking Water Safety Plan, and Critical Customer Strategy.
- Play a key role in coordination and delivery of the annual Tap Water Sampling program for lead services (includes preparation of letters, responding to inquiries, scheduling sampling appointments, preparation of results letters and scheduling follow-up reporting).
Qualifications
- A completed 2-year diploma related to water quality, water distribution, chemistry or a related field and at least 5 years of experience in customer service and in working with drinking water frontline operations.
- A Water Distribution Operator Level 1 Certification would be an asset.
- An understanding of drinking water systems and regulations pertaining to the City of Calgary's drinking water system.
- Success in this position requires applicants to hold safety as a value, as working safely is critical in all tasks performed and, in all decisions, made.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Water Services
Position Type: 1 Permanent
Location: 651M 25 Avenue SE
Compensation: Pay Grade 8 $39.00 - 52.14 per
hour (2026 rates)
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: January 16, 2026
Job ID #: 313095
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.
Drinking Water Distribution Operations and Maintenance Technician
Top Benefits
About the role
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.
The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.
Reporting to the Manager of Operations & Maintenance (O&M) in Drinking Water Distribution (DWD), as the DWD O&M Technician you will play a significant role in supporting the Utility's priorities of ensuring water quality, service reliability and adequate fire protection for our customers.
As a water quality subject matter expert for DWD, you will be responsible for responding to and resolving 311 water quality inquiries from citizens, which includes detailed troubleshooting and may result in dispatching crews for flushing or water quality sampling. Primary responsibilities include:
- Provide the coordination between DWD O&M and the Water Quality Services lab for water quality sample results, customer communication, data tracking, crew scheduling and work prioritization for water distribution systems operations.
- Plan, schedule and monitor water quality preventative maintenance tasks on the drinking water system.
- Compile monthly and annual regulatory reports, track and report on annual leak detection, water pressure and water quality statistics.
- Prepare and perform PowerPoint presentations related to system operations to frontline employees.
- Assist with project scheduling and record keeping for critical water system work and shutdowns.
- Assist with the advancement of programs such as the Drinking Water Safety Plan, and Critical Customer Strategy.
- Play a key role in coordination and delivery of the annual Tap Water Sampling program for lead services (includes preparation of letters, responding to inquiries, scheduling sampling appointments, preparation of results letters and scheduling follow-up reporting).
Qualifications
- A completed 2-year diploma related to water quality, water distribution, chemistry or a related field and at least 5 years of experience in customer service and in working with drinking water frontline operations.
- A Water Distribution Operator Level 1 Certification would be an asset.
- An understanding of drinking water systems and regulations pertaining to the City of Calgary's drinking water system.
- Success in this position requires applicants to hold safety as a value, as working safely is critical in all tasks performed and, in all decisions, made.
Pre-employment Requirements
- Successful applicants must provide proof of qualifications.
Union: CUPE Local 38
Business Unit: Water Services
Position Type: 1 Permanent
Location: 651M 25 Avenue SE
Compensation: Pay Grade 8 $39.00 - 52.14 per
hour (2026 rates)
Days of Work: This position typically works a 5 day
work week, with 1 day off in each 3 week cycle.
Hours of work: Standard 35 hour work week
Audience: Internal/External
Apply By: January 16, 2026
Job ID #: 313095
About City of Calgary
City of Calgary employees deliver the services, run the programs and operate the facilities that support a city of over one million people. If you are committed to public service, enjoy collaborating with others, and have a desire to learn and grow, join us and make a difference in the lives of Calgarians. We offer competitive wages, comprehensive health benefits and insurance, defined benefit pension plan, work-life balance, flexible work options, health-spending account, diverse and inclusive workplace, learning and development opportunities, wellness programs and more.
A common purpose guides all our choices and decisions - to make life better every day. We anticipate the future and are committed to fostering a culture of innovation, creativity and best practices. We are at our best when we take responsibility for our actions and work together for the benefit of the people of Calgary. Together we make Calgary a great place to make a living, a great place to make a life.
Make working for The City work for you, apply today at www.calgary.ca/careers.
To speak with a City recruiter, connect with Ashu Gandhi, David Fletcher or Jaci Spence-Eising on LinkedIn.