Our Organization Prime Health Ltd. is a fastest growing NNHP (Natural and Non-prescription Health Product) manufacturing company based in Maple Ridge, BC having presence in North America, Asia, Middle East, and South American countries. We are passionate in delivering result and customer satisfaction. To boost our growth, we are looking for Sales Support who can contribute to the following activities.

Duties & Responsibilities:

Main Responsibilities:

• Providing quotation for specific product and issuing Proforma Invoice to the client
• Processing all the purchase orders with accuracy and timeliness
• Respond to customer inquiries – via phone and email and resolve customer issues.
• Coordinating with the team members regarding clients’ orders and ensuring that all their concerns will be attended.
• Prepare and maintain various production list reports on a weekly basis.
• Perform data entry of new purchase order into internal system and submit to the team.
• Confirming the correct labels to be used on packaging.
• Sending product samples and documents to the client via courier.
• Check all the available stocks before scheduling for packaging.

Health and Safety Responsibilities:

• Adhere to all workplace health and safety policies, procedures, and regulations to ensure a safe working environment for yourself and others.
• Identify and promptly report any safety hazards, near misses, or incidents to the appropriate supervisor or safety representative.

Other Responsibilities as assigned:

• Adhere strictly to all GMP procedures to ensure safe and compliant production.
• Work according to the Quality Management System (QMS), Standard Operating Procedures (SOPs), company policies and practices to ensure quality and compliance.
• Keep work areas clean and practice proper personal hygiene to prevent contamination.
• Immediately report any product issues, equipment malfunctions, or deviations from procedures.
• Need to react to change productively and to undertake other tasks as assigned.

Success Factors:

• Arrive on time for scheduled shifts and maintain consistent attendance. Notify your supervisor in advance of any absences or delays.
• Take ownership of your tasks and responsibilities. Follow through on assignments and communicate openly about progress or issues.
• Collaborate respectfully with others, share knowledge, and contribute to a positive and productive team environment.

Minimum Requirements:

• At least high school diploma with excellent in Math or a diploma or degree in Business Administration, Sales, Marketing, or a related field is preferred.
• Proven experience in sales support or customer service in Manufacturing environment.
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Proficient computer skills, Microsoft Office particularly Excel, Word and Outlook
• SAP knowledge is desirable.
• Knowledge of logistics, export documentation, and customer service best practices.
• Ability to handle multiple tasks and meet deadlines.
• Experience with data entry and maintaining accurate records.
• Ability to work in a fast-paced environment.
• Customer service focused. Strong interpersonal skills

Benefits (after probation period):

• Dental care
• Disability insurance
• Life insurance
• Vision care

Why Join Prime Health?

• Professional Growth Opportunities
• Supportive Team Environment
• Commitment to Employee Well-being
• Comprehensive Health Benefits

Job location: Maple Ridge, BC

Schedule : Monday-Friday (weekends as required)

Job type: Full time, Permanent