Top Benefits
About the role
About This Role At Only About Children (OAC) , we're more than an early learning provider – we're shaping the future of every child in our care through innovation, quality, and commitment to excellence. Technology plays a critical role in this, ensuring our campuses and teams are connected, supported, and empowered.
We're seeking an IT Field Support Technician to join our Technology Operations team in a newly created hands-on role. This is a fantastic opportunity for someone with strong service desk experience who is ready to step into a field-based position, working closely with our campuses across Victoria.
About The Role Reporting to the IT Operations Manager , you'll provide both on-site and remote Level 1-2 support to staff across our campuses. You'll be responsible for maintaining hardware, software, and network systems, while ensuring a high level of customer service to end users.
Key Responsibilities Include
- Providing on-site and remote technical support across all VIC campuses and the Southbank Support Office.
- Installing, configuring, and maintaining end-user devices, networks, and peripherals.
- Proactively scheduling and conducting site visits to ensure smooth operations and identify improvement opportunities.
- Troubleshooting hardware, software, and network issues, escalating as required.
- Supporting the transition from managed services to in-house IT operations.
- Maintaining accurate documentation, checklists, and inventory records.
- Building strong relationships with Campus Directors and end-users to understand and address technology needs.
About You You're someone who thrives in a customer-focused IT role and enjoys being hands-on with technology. You take pride in solving problems, building trust with users, and being the go-to support for a variety of IT issues.
We're Looking For
-
Essential:
-
Minimum 1 years' experience in an IT Service Desk or Support role.
-
Strong skills in Windows end-user support, Microsoft 365, and iPad support.
-
Valid driver's license and ability to travel across VIC campuses.
-
Valid Working with Children Check (or ability to obtain).
-
Desirable:
-
Experience with Cisco Meraki, Intune, or Azure/Entra.
-
Technical certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation).
-
Experience in multi-site or field support environments.
You'll Be Successful If You
- Have a genuine customer service mindset and enjoy working with non-technical users.
- Are self-sufficient, proactive, and organised in planning your weekly site visits.
- Take pride in being part of a collaborative team but thrive in an autonomous role.
- Want to grow your career in IT field support, not just use the role as a stepping stone.
What We Offer
- Competitive salary package including travel allowance
- Laptop, mobile, and travel support provided.
- 50% discount on childcare fees
- Flexible working arrangements.
- Vouchers and recognition programs to celebrate your contribution
- Two additional Wellbeing Days per year + option to purchase up to two extra weeks' leave
- Employee Assistance Program (EAP) for ongoing wellbeing support
- Retail discount program with cashback offers across hundreds of brands
Apply Now to be part of a supportive IT team that plays a vital role in keeping our campuses connected and running smoothly.
At Only About Children we have a strong commitment to diversity and inclusion and we want you to bring your whole self to work. We welcome and encourage applications from all members of the community, particularly those who identify as Australian Aboriginal and / or Torres Strait Islander. At Only About Children (OAC), every child's safety, wellbeing, and protection is our highest priority. We have an unwavering committed to providing a safe, nurturing, and inclusive environment where every child feels safe and valued. All employees are required to hold a current Employee Working with Children Check before beginning employment. Additionally, throughout the recruitment process, we conduct thorough assessments to ensure the suitability of all candidates for working with children.
About Only About Children
At Only About Children, we’re proud to be one of Australia’s leading childcare and preschool/kindergarten providers for children aged from six weeks to five years. We are More Than Childcare. Our unique approach to early learning focuses on education, social development, health and wellbeing. It’s specially designed to give every child the best start to life and we call it The OAC Way.
We operate over 80 campuses across Sydney, Melbourne and Brisbane. Our campuses give us the opportunity to provide high-quality early learning and care to over 8,000 families and employ over 2,000 people.
Attracting, developing and retaining our people is essential to The OAC Way, and we believe our people are worth more. Whether that be more pay & benefits, more wellbeing, more recognition, and more development – we empower our people to thrive professionally & personally and in turn deliver the best quality outcomes for children and families in our care.
Top Benefits
About the role
About This Role At Only About Children (OAC) , we're more than an early learning provider – we're shaping the future of every child in our care through innovation, quality, and commitment to excellence. Technology plays a critical role in this, ensuring our campuses and teams are connected, supported, and empowered.
We're seeking an IT Field Support Technician to join our Technology Operations team in a newly created hands-on role. This is a fantastic opportunity for someone with strong service desk experience who is ready to step into a field-based position, working closely with our campuses across Victoria.
About The Role Reporting to the IT Operations Manager , you'll provide both on-site and remote Level 1-2 support to staff across our campuses. You'll be responsible for maintaining hardware, software, and network systems, while ensuring a high level of customer service to end users.
Key Responsibilities Include
- Providing on-site and remote technical support across all VIC campuses and the Southbank Support Office.
- Installing, configuring, and maintaining end-user devices, networks, and peripherals.
- Proactively scheduling and conducting site visits to ensure smooth operations and identify improvement opportunities.
- Troubleshooting hardware, software, and network issues, escalating as required.
- Supporting the transition from managed services to in-house IT operations.
- Maintaining accurate documentation, checklists, and inventory records.
- Building strong relationships with Campus Directors and end-users to understand and address technology needs.
About You You're someone who thrives in a customer-focused IT role and enjoys being hands-on with technology. You take pride in solving problems, building trust with users, and being the go-to support for a variety of IT issues.
We're Looking For
-
Essential:
-
Minimum 1 years' experience in an IT Service Desk or Support role.
-
Strong skills in Windows end-user support, Microsoft 365, and iPad support.
-
Valid driver's license and ability to travel across VIC campuses.
-
Valid Working with Children Check (or ability to obtain).
-
Desirable:
-
Experience with Cisco Meraki, Intune, or Azure/Entra.
-
Technical certifications (e.g., Microsoft 365 Fundamentals, ITIL Foundation).
-
Experience in multi-site or field support environments.
You'll Be Successful If You
- Have a genuine customer service mindset and enjoy working with non-technical users.
- Are self-sufficient, proactive, and organised in planning your weekly site visits.
- Take pride in being part of a collaborative team but thrive in an autonomous role.
- Want to grow your career in IT field support, not just use the role as a stepping stone.
What We Offer
- Competitive salary package including travel allowance
- Laptop, mobile, and travel support provided.
- 50% discount on childcare fees
- Flexible working arrangements.
- Vouchers and recognition programs to celebrate your contribution
- Two additional Wellbeing Days per year + option to purchase up to two extra weeks' leave
- Employee Assistance Program (EAP) for ongoing wellbeing support
- Retail discount program with cashback offers across hundreds of brands
Apply Now to be part of a supportive IT team that plays a vital role in keeping our campuses connected and running smoothly.
At Only About Children we have a strong commitment to diversity and inclusion and we want you to bring your whole self to work. We welcome and encourage applications from all members of the community, particularly those who identify as Australian Aboriginal and / or Torres Strait Islander. At Only About Children (OAC), every child's safety, wellbeing, and protection is our highest priority. We have an unwavering committed to providing a safe, nurturing, and inclusive environment where every child feels safe and valued. All employees are required to hold a current Employee Working with Children Check before beginning employment. Additionally, throughout the recruitment process, we conduct thorough assessments to ensure the suitability of all candidates for working with children.
About Only About Children
At Only About Children, we’re proud to be one of Australia’s leading childcare and preschool/kindergarten providers for children aged from six weeks to five years. We are More Than Childcare. Our unique approach to early learning focuses on education, social development, health and wellbeing. It’s specially designed to give every child the best start to life and we call it The OAC Way.
We operate over 80 campuses across Sydney, Melbourne and Brisbane. Our campuses give us the opportunity to provide high-quality early learning and care to over 8,000 families and employ over 2,000 people.
Attracting, developing and retaining our people is essential to The OAC Way, and we believe our people are worth more. Whether that be more pay & benefits, more wellbeing, more recognition, and more development – we empower our people to thrive professionally & personally and in turn deliver the best quality outcomes for children and families in our care.