Family Services Lead

Full-Time (Fixed-Term: 6 month contract)

About Ronald McDonald House Alberta

Ronald McDonald House® Alberta supports families who must travel for vital medical treatment for their seriously ill or injured child. Our compassionate Houses in Calgary, Edmonton, Red Deer, and Medicine Hat provide private family suites, warm meals, community support, and a home-away-from-home during incredibly difficult times. Each year, thousands of families from nearly 300 communities across Alberta stay with us—saving millions of dollars in accommodation and meal costs and finding strength in being close to their child and each other.

Why Choose Ronald McDonald House Alberta?

"I love being a part of a global community while also leading locally to strengthen families and promote healing when children need healthcare."

~ Caitlin, employee since 2024

Explore more employee quotes on our Careers page.

Your Role

This role is based out of the Red Deer Ronald McDonald House, working 32 hours per week. The schedule for this role is Monday 10am-6pm, Tuesday 9am-5pm, Wednesday 9am-5pm, Thursday 10am-6pm and Friday 9am-5pm with some evening or weekend work might be required. Hours are subject to change based on operational needs.

Why This Role Matters

The Family Services Lead plays a critical role in ensuring families feel welcomed, supported, and cared for during some of the most stressful moments of their lives. By coordinating accommodations, overseeing day-to-day family services, and leading staff and volunteers, this role helps create a safe, compassionate, and well-run environment that allows families to focus on what matters most—their child’s care and well-being. The Family Services Lead also serves as a key point of connection between families, hospital partners, and internal teams, ensuring services are delivered with empathy, consistency, and excellence.

Your Key Responsibilities

• Support families throughout their stay, including referrals, waitlist management, check-ins/outs, payments, and compassionate day-to-day support

• Liaise with hospital teams, referring agencies, and third-party payers to coordinate timely and appropriate accommodations

• Ensure a safe, welcoming, and respectful environment that aligns with House policies and safety procedures

• Oversee daily Family Services operations, including documentation, POS tracking, meal coordination, and comfort cart readiness

• Serve as the primary point of contact for the Family Services team and partner closely with the General Manager on performance and concerns

• Lead, schedule, coach, and support Family Services staff, fostering a collaborative and familycentred team culture

• Recruit, train, support, and recognize volunteers to ensure effective service delivery and meaningful engagement

• Collaborate with Facilities Support to maintain the cleanliness, safety, and overall readiness of the House

• Coordinate meetings, maintain program communications, share mission moments, and ensure compliance with policies and procedures

Required Qualifications

• High school diploma is mandatory

• Some post-secondary in a relevant human services field is preferred

• Strong interpersonal skills; capable of working with people and families with varied backgrounds

• Experience working in a human service-related field

• Experience working with children and families is an asset

• Comfortable working in a fast-paced environment

• Ability to flexibly complete tasks based on priority, problem solve and use critical thinking skills

• Experience in volunteer planning and/or coordination

• Strong ability to communicate verbally and written (English is the business language), additional language skills are an asset

• A self-starter with demonstrated experience utilizing volunteers to enhance services within a non-profit organization

• Strong computer skills with experience working with a database software that may include volunteer or development databases such as Volunteer Hub or Raiser’s Edge

• Standard First Aid CPR-C and AED certification

• Ability to work evenings and weekends as needed

• Must provide a clear Police Information Check

• Valid WHMIS Certificate

What we Offer

We believe that when our people thrive, our mission thrives. We’re committed to creating a workplace where people feel supported, valued, and inspired to grow. As part of our team, you’ll enjoy:

Comprehensive Compensation & Benefits

• Competitive wage

• Employee and Family Assistance Program (EFAP)

Growth & Development

• Training and development opportunities

• Opportunity to participate in crossfunctional committees

Flexibility & WellBeing

• 12 recognized statutory holidays

Financial Wellness

• Financial Wellness sessions

Culture & Community

• A valuesdriven culture where people come first

• Social events and teambuilding activities

Our Commitment to Diversity, Equity, Inclusion & Cultural Safety

Diversity, equity, inclusion, and cultural safety are guiding principles at Ronald McDonald House Alberta. We recognize the ongoing need to ensure DEI is reflected in our day-to-day activities; to champion continuous learning for staff, volunteers and the board; to create policies and practices that support DEI; and to find ways to measure our progress and continually improve. If you require accommodation, please advise us during the recruitment process.

Note first review of applications will be onApril 10, 2026, applications will be accepted until the position is filled.

Thank You

We thank all candidates who apply; however, only those selected for interview will be contacted.