Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Programs Manager provides day-to-day oversight of Community Services programs/services. The incumbent is responsible for continuous quality improvement of CS programs, ensuring maximum mission impact and responsiveness to needs.

RESPONSIBILITIES and Accountabilities:

Programs Coordination

• Serves as an active, collaborative team member of various planning committees.
• Ensures that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities and through personal example.
• Supports the Community Services Director by providing day-to-day oversight to community services programs, ensuring ministry objectives are consistently accomplished and that wholistic well being, including spiritual health, is the driving force in creating program initiatives that are integrated into our mission.
• Oversees all CS food services programs (i.e., food reclamation, , emergency food hampers, food for internal program, food for EDS etc.).
• Assist with Food Services Planning for Emergency Disaster Services (EDS).
• Oversees special and seasonal programs (such as Back-to-School Supplies Program, Christmas Assistance Programs, etc.).
• Supports annual donation/fund-raising efforts (Christmas Kettle Campaign, Christmas Toy Drives, etc.) for the Ministry Unit.
• Makes recommendations for the expansion of food services in support of local needs and implements in accordance with approved Local Action Plan.
• Coordinates Community Services Warehouse operations.
• Assists the Community Services Director with ongoing asset mapping to ensure programming reflects community/neighbors needs as these evolve in our ever-changing socioeconomic climate.
• Support the Leadership Teams in development and implementation of policies and procedures for Community Services programs overseen.
• Works with the Volunteer Coordinator to plan for Community Services volunteer needs for regular, year-round programs and is a key component in the retention of these volunteers by upholding an engaging, positive and supportive work environment.
• May implement communication/donor relations strategies to ensure continued donations through community partners.
• Develops organizational strategies and recommendations for volunteer development for presentation to the Management Team
• Engages with community partners to ensure continued support and responsiveness

Volunteer Coordination

• Applies and implements best practices and organizational strategies and recommendations for volunteer development after presenting to and discussing with the Management Team.
• May be asked to support the Volunteer coordinator with feedback and coaching reviews with volunteers.
• Supports ongoing supervision, training, onboarding for regular, year-round volunteers.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: Serves on Management Team, and other planning committees

Internal: MU Supervisors/Coordinators/Managers, Area Commander, Divisional Community Services Director, other DHQ/THQ advisors/consultants

External: Partner agencies and donors, Emergency Operations Command Centre staff

MANAGERIAL RESPONSIBILITY:

• Reports directly to the Community Services Director
• May supervise Community Services program volunteers
• In-scope support to Community Services team members

FINANCIAL AND MATERIALS MANAGEMENT:

• Supports the drafting of a budget for Community Services and monitors revenues and expenses for programs overseen on a regular basis.
• Regular responsibility for financial expenditures and wise use of resources.
• May handle small amounts of cash.
• Minor material responsibility.

WORKING CONDITIONS:

• Serves in an office environment within a busy Community Services ministry. The location of work may create a possibility of experiencing the following disagreeable conditions:

  • people with challenging behavior
  • verbal abuse,
  • minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.
  • more significant risk of harm, injury when supporting EDS responses

• Intervenes if Neighbours' behavior changes.

• Must have a valid Driver’s License and be flexible in their working schedule.

• Carries a cell phone.

• Interacts regularly with vulnerable neighbors/guests.

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

Experience and Skilled Knowledge Requirements

• A minimum of three years of prior related experience including experience in a variety of social service programs with some supervisory experience, and experience in oral and written communication.
• Able to provide Criminal Background Check screening and Vulnerable Secord Check that is satisfactory to The Salvation Army, in its sole discretion, is required.

Skills and Capabilities (examples provided below):

• Supports the mission, vision and values of The Salvation Army

• Ability to be a Spiritual leader

• Respect for and understanding of The Salvation Army mission, culture, values

• Able to work in a consultative, diplomatic and tactful manner.

• Able to work cooperatively and effectively with mission partners, guests, visitors and the general public.

• Possesses personal qualities and attitudes that respect and maintain the spirit, dignity and individuality of guests and mission partners.

• Strong communication skills-written, public speaking

• Leadership skills- strategic planning, inspirational communication, staff development

• Organizational skills- scheduling, proposals, project management, special event coordination

• Management skills- Coaching, leading meetings, Human Relations management/supervision, staff documentation, program evaluation and design, volunteer management/supervision

• Proficiency with the following computer software packages: Microsoft Office package, Outlook, Adobe Creative Suite, Link2Feed preferred

Compensation:

The target hiring range for this position is $25.11 to $31.39 with a maximum of $37.67.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.