About Droptop: At Droptop, we're changing the oil change and automotive preventative maintenance industry with our cutting-edge software solutions. Founded with a mission to simplify the way automotive service centers operate, our cloud-based platform is the backbone of hundreds of efficient businesses. As a rapidly growing company, we're on the lookout for individuals who are passionate about making a tangible impact in the automotive service sector, are eager to grow with us, and are committed to excellence in everything they do.

Job Summary We are seeking a Client Implementation & Support Specialist who is enthusiastic about delivering exceptional client onboarding experiences and driving customer success. This role will play a pivotal role in ensuring our clients are fully equipped to utilize our software to its fullest potential from day one.

Responsibilities

Client Onboarding (50%): ● Be the primary contact for welcoming and onboarding new clients, ensuring a smooth transition and understanding of our software during the customer’s first 60 days. ● Train and assist clients on configuring their business with our platform while also facilitating the migration of data from old platforms. ● Collaborate closely with internal sales and technology teams to exceed client expectations. Customer Support (40%): ● Provide timely and proactive support to clients, addressing any inquiries or concerns they may have during the onboarding process. ● Ensure client satisfaction by effectively resolving issues and facilitating a positive experience with our platform and services. ● Communicate feedback and insights from customer interactions to the internal team to help improve our products and services. Beyond the Day-to-Day (10%): ● Maintain and update internal documentation as processes and features change. ● Participate in feature testing and share feedback with the development team. ● Support ongoing knowledge base improvements. ● Take on special projects as business needs arise. Qualifications: ● Preference will be given to candidates located in the Greater Toronto Area (GTA). ● Bachelor’s Degree in Business Administration, Communications or related field ● 3-5 years of experience in client onboarding, account management, or similar roles. ● Proficiency with CRM tools (ActiveCampaign preferred) ● Exceptional communication skills, both verbal and written. ● A proactive approach to client service and a knack for problem-solving. ● Proficient in Zoom & MS Suite ● Technical background or familiarity with B2B SaaS software/web development processes is an asset. ● Experience in the automotive service industry is an asset.

Work Environment ● Innovation Encouragement: A culture that values new ideas and supports initiatives to innovate and improve. ● Remote Work: Remote work with occasional visits to our headquarters for meetings and events.

Compensation $55,000 - $65,000 CAD annually, based on experience and qualifications.

Ready to Drive Change? If you’re passionate about making a difference in the automotive service industry and want to be part of a team that values innovation, customer success, and personal growth, apply to join Droptop today!