Full Time Team Lead - London Public Library
About the role
Full Time Team Lead - London Public Library
Site Description:
The Afternoon Team Lead in coordination with the Site Supervisor is directly responsible for Paladin Security operations at London Public Library. With the support of the Site Supervisor this position ensures high quality security services are provided to the client. These services include access control, customer service, emergency incident management and training.
Position: Full-Time Team Lead
Site: London Public Library – Central Branch
Site Address: 215 Dundas Street, London, ON N6A 6H9
Pay Rate: $19.00/HR
Overtime Method: Averaging Agreement – calculating after 88 hours bi-weekly
Hours: Monday – Thursday 13:30 – 21:30 & Friday 11:00 – 18:30hrs
Posting Date: August 19, 2025
Internal Closing Date: August 26, 2025
External Closing Date: September 16, 2025
Position Overview
- Control, oversee and direct the activities of Site Guards during the afternoon shift
- Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements
- Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary
- Assist in developing policies for continuous improvement to services to enhance services
- Orientate and Train: Provide appropriate orientation and training
- Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task
- Scheduling: Create and manage the work schedule for the department
- Corrective Actions: Address performance problems through the Paladin performance management procedures
- Incident Reports: Review and sign-off on all incident reports created each shift by Security
- Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process
Preferred skills/qualifications
- Valid Ontario Security Guard Licence (required)
- Valid First Aid & CPR certificate
- Management of Aggressive Behaviour
- Use of Force
- Exceptional Customer Service Skills
- Exellent English communication and writing skills
- Strong organizational skills
- Ability to think critically and independently problem solve
- Ability to foster a team
- Motivation and ability to work independently without direct supervision
- Proficiency with MS Office applications, particularly Word, PowerPoint, and Excel
- Minimum one to three years Security Experience ideally in Commercial, Retail, Healthcare
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Full Time Team Lead - London Public Library
About the role
Full Time Team Lead - London Public Library
Site Description:
The Afternoon Team Lead in coordination with the Site Supervisor is directly responsible for Paladin Security operations at London Public Library. With the support of the Site Supervisor this position ensures high quality security services are provided to the client. These services include access control, customer service, emergency incident management and training.
Position: Full-Time Team Lead
Site: London Public Library – Central Branch
Site Address: 215 Dundas Street, London, ON N6A 6H9
Pay Rate: $19.00/HR
Overtime Method: Averaging Agreement – calculating after 88 hours bi-weekly
Hours: Monday – Thursday 13:30 – 21:30 & Friday 11:00 – 18:30hrs
Posting Date: August 19, 2025
Internal Closing Date: August 26, 2025
External Closing Date: September 16, 2025
Position Overview
- Control, oversee and direct the activities of Site Guards during the afternoon shift
- Motivate and manage the performance of security staff to ensure that the performance of all Guards is of the highest quality and complies with requirements
- Liaise with the London Public Library management and Community Agencies with regard to any security issues and implement instructions and temporary post orders as necessary
- Assist in developing policies for continuous improvement to services to enhance services
- Orientate and Train: Provide appropriate orientation and training
- Assign Work: Assign special assignment duties to guards ensuring they are qualified and trained for the task
- Scheduling: Create and manage the work schedule for the department
- Corrective Actions: Address performance problems through the Paladin performance management procedures
- Incident Reports: Review and sign-off on all incident reports created each shift by Security
- Emergency Response: Emergency Team Representative to actively monitor site conditions and assist with plant evacuation process
Preferred skills/qualifications
- Valid Ontario Security Guard Licence (required)
- Valid First Aid & CPR certificate
- Management of Aggressive Behaviour
- Use of Force
- Exceptional Customer Service Skills
- Exellent English communication and writing skills
- Strong organizational skills
- Ability to think critically and independently problem solve
- Ability to foster a team
- Motivation and ability to work independently without direct supervision
- Proficiency with MS Office applications, particularly Word, PowerPoint, and Excel
- Minimum one to three years Security Experience ideally in Commercial, Retail, Healthcare
Paladin Security: Making the World a Safer and Friendlier Place because we CARE!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.