HR Coordinator- People and Culture Coordinator
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
People & Culture Coordinator
We pride ourselves on achieving exceptional results in hotel operations by blending the science of hotel management with the art of hospitality. If you’re looking for a company where you can grow your career and contribute to a positive workplace culture, we invite you to join our team.
As the People & Culture Coordinator, you will support all aspects of the hotel’s human resources operations, including recruitment, employee relations, training, and compliance. You will play a vital role in fostering an engaging, supportive environment for our team members while ensuring HR policies and practices align with legal and organizational standards.
Key Responsibilities
Recruitment & Onboarding
- Manage the full recruitment cycle: create job postings, screen candidates, conduct interviews, and coordinate onboarding.
- Ensure timely processing of new hire documentation and orientation.
Employee Relations & Engagement
- Act as a trusted liaison between employees and management, addressing concerns and promoting a positive workplace culture.
- Coordinate employee engagement and recognition activities in partnership with department leaders.
- Support diversity, equity, and inclusion (DEI) initiatives.
- Conduct or coordinate exit interviews and provide feedback to management on turnover trends.
Training & Development
- Organize and facilitate staff training sessions (customer service, compliance, policies).
- Support performance management processes, including probationary reviews, appraisals, and corrective actions.
- Collaborate with company-wide HR and training teams on corporate initiatives and programs.
HR Administration & Compliance
- Maintain accurate and confidential employee records, including contracts, work permits, and visas.
- Assist with payroll and benefits administration; provide support to employees on HR, benefits, and policy inquiries.
- Prepare HR-related reports, metrics, and dashboards for management.
- Support HR audits and participate in compliance reviews.
- Ensure compliance with employment standards, human rights, health & safety legislation, and company policies.
- Support workplace health, safety, and wellness initiatives, including reporting and compliance activities.
General Support
- Perform additional duties as assigned to support the People & Culture team and hotel operations.
Core Competencies
- Customer Focus
- Communication
- Teamwork & Collaboration
- Problem Solving
- Planning & Organizing
- Accountability & Dependability
- Service Orientation
- Quality Orientation
- Adaptability
- Confidentiality & Professionalism
Qualifications
- Minimum 2 years’ experience in Human Resources, ideally in hospitality.
- Strong organizational and administrative skills with attention to detail.
- Excellent written and verbal communication abilities.
- Solid understanding of labour laws and HR best practices.
- Proficiency in HRIS systems, payroll software, and Microsoft Office Suite.
- Strong interpersonal skills and ability to handle confidential information with discretion.
- High degree of professionalism, resourcefulness, and initiative.
Working Conditions
- Flexible availability, including evenings, weekends, and holidays as needed.
- On-site role within the hotel office environment, with regular staff and management interaction.
- Extended periods of computer use, sitting, and standing.
- Occasional travel may be required to support recruitment or training initiatives.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Rewards & Recognition
- Discounted Hotel Stays for Team Members and Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
About Sandman Hotel Group
Be part of Canada's most successful hospitality story with Sandman Hotel Group. Motivated by his family's long-time legacy of taking care of people, our founder Bob Gaglardi opened the first Sandman Inn in 1967 in Smithers, BC, with a vision to build hotels where families could come together and enjoy the best in customer service. Today, our portfolio of hotels includes three tiers: Economy, Select and Premium, with 57 destinations in Canada, three in the United Kingdom, and one in the United States (Plano, Texas). And, we’re always looking to expand our great services to other places cities we want to call home.
//
Prenez votre place dans l'histoire de l'hôtellerie la plus réussie au Canada, avec le Groupe hôtelier Sandman. Motivé par une tradition familiale de longue date axée sur le soin des autres, notre fondateur Bob Gaglardi a ouvert le premier Sandman Inn en 1967 à Smithers, (C.-B.), avec la vision de construire des hôtels où les familles pourraient se réunir et profiter du meilleur service client. Aujourd'hui, notre portefeuille d'hôtels comprend trois catégories : Économie, Sélect et Premium, avec 57 destinations au Canada, trois au Royaume-Uni et une à Plano (Texas) aux États-Unis. Nous continuons à agrandir ce portefeuille et étendre nos services exceptionnels dans de nouvelles destinations où nous aimerions créer de nouveaux ‘chez nous’.
HR Coordinator- People and Culture Coordinator
Top Benefits
About the role
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
People & Culture Coordinator
We pride ourselves on achieving exceptional results in hotel operations by blending the science of hotel management with the art of hospitality. If you’re looking for a company where you can grow your career and contribute to a positive workplace culture, we invite you to join our team.
As the People & Culture Coordinator, you will support all aspects of the hotel’s human resources operations, including recruitment, employee relations, training, and compliance. You will play a vital role in fostering an engaging, supportive environment for our team members while ensuring HR policies and practices align with legal and organizational standards.
Key Responsibilities
Recruitment & Onboarding
- Manage the full recruitment cycle: create job postings, screen candidates, conduct interviews, and coordinate onboarding.
- Ensure timely processing of new hire documentation and orientation.
Employee Relations & Engagement
- Act as a trusted liaison between employees and management, addressing concerns and promoting a positive workplace culture.
- Coordinate employee engagement and recognition activities in partnership with department leaders.
- Support diversity, equity, and inclusion (DEI) initiatives.
- Conduct or coordinate exit interviews and provide feedback to management on turnover trends.
Training & Development
- Organize and facilitate staff training sessions (customer service, compliance, policies).
- Support performance management processes, including probationary reviews, appraisals, and corrective actions.
- Collaborate with company-wide HR and training teams on corporate initiatives and programs.
HR Administration & Compliance
- Maintain accurate and confidential employee records, including contracts, work permits, and visas.
- Assist with payroll and benefits administration; provide support to employees on HR, benefits, and policy inquiries.
- Prepare HR-related reports, metrics, and dashboards for management.
- Support HR audits and participate in compliance reviews.
- Ensure compliance with employment standards, human rights, health & safety legislation, and company policies.
- Support workplace health, safety, and wellness initiatives, including reporting and compliance activities.
General Support
- Perform additional duties as assigned to support the People & Culture team and hotel operations.
Core Competencies
- Customer Focus
- Communication
- Teamwork & Collaboration
- Problem Solving
- Planning & Organizing
- Accountability & Dependability
- Service Orientation
- Quality Orientation
- Adaptability
- Confidentiality & Professionalism
Qualifications
- Minimum 2 years’ experience in Human Resources, ideally in hospitality.
- Strong organizational and administrative skills with attention to detail.
- Excellent written and verbal communication abilities.
- Solid understanding of labour laws and HR best practices.
- Proficiency in HRIS systems, payroll software, and Microsoft Office Suite.
- Strong interpersonal skills and ability to handle confidential information with discretion.
- High degree of professionalism, resourcefulness, and initiative.
Working Conditions
- Flexible availability, including evenings, weekends, and holidays as needed.
- On-site role within the hotel office environment, with regular staff and management interaction.
- Extended periods of computer use, sitting, and standing.
- Occasional travel may be required to support recruitment or training initiatives.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
- Rewards & Recognition
- Discounted Hotel Stays for Team Members and Family & Friends rates too!
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money!
- Group Life Insurance, Extended Health, Dental, Vision Care!
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program
SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**
Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.
At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.
About Sandman Hotel Group
Be part of Canada's most successful hospitality story with Sandman Hotel Group. Motivated by his family's long-time legacy of taking care of people, our founder Bob Gaglardi opened the first Sandman Inn in 1967 in Smithers, BC, with a vision to build hotels where families could come together and enjoy the best in customer service. Today, our portfolio of hotels includes three tiers: Economy, Select and Premium, with 57 destinations in Canada, three in the United Kingdom, and one in the United States (Plano, Texas). And, we’re always looking to expand our great services to other places cities we want to call home.
//
Prenez votre place dans l'histoire de l'hôtellerie la plus réussie au Canada, avec le Groupe hôtelier Sandman. Motivé par une tradition familiale de longue date axée sur le soin des autres, notre fondateur Bob Gaglardi a ouvert le premier Sandman Inn en 1967 à Smithers, (C.-B.), avec la vision de construire des hôtels où les familles pourraient se réunir et profiter du meilleur service client. Aujourd'hui, notre portefeuille d'hôtels comprend trois catégories : Économie, Sélect et Premium, avec 57 destinations au Canada, trois au Royaume-Uni et une à Plano (Texas) aux États-Unis. Nous continuons à agrandir ce portefeuille et étendre nos services exceptionnels dans de nouvelles destinations où nous aimerions créer de nouveaux ‘chez nous’.