Top Benefits
Mandatory PTO first week
One Friday off monthly
Medical, dental, vision insurance
About the role
Who you are
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows
- Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS
- Excellent communication skills and a customer-centric mindset
- Revenue-minded - You think about accounts through a growth lens and naturally identify opportunities to expand customer value
- Proactive and independent You take initiative and are comfortable owning a large portfolio of customers
- Competitive and driven - You set ambitious goals for yourself and consistently strive to exceed them
- Customer-obsessed - You focus on helping customers achieve meaningful outcomes while driving mutual growth
- Collaborative - You work well with cross-functional teams to deliver the best outcomes for customers
- Resilient and adaptable - You navigate challenges with a positive attitude and adjust quickly in a fast-paced environment
What the job involves
- Roofr is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team
- In this role, you will manage a large portfolio of customer accounts and own the expansion revenue within your book of business
- You will proactively identify opportunities to grow accounts through upselling, cross-selling, and deeper product adoption while ensuring customers achieve meaningful outcomes using Roofr
- This is a highly strategic and commercially focused role. You will operate as both a trusted advisor to customers and a revenue driver for the business, identifying growth opportunities, running expansion sales motions, and helping customers unlock the full value of Roofr’s platform
- You’ll have the opportunity to manage a large portfolio of accounts, driving upsell and cross-sell opportunities, ensuring customer retention, and playing a key role in guiding both our sales assisted and self-serve customers through their journey with our solutions
- This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships
- Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr
- Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion
- Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions
- Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR)
- Proactively address churn risks to ensure high retention and customer satisfaction
- Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience
- Work closely with the Implementation team to ensure smooth account set-up and ongoing account health
- Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS)
Benefits
- 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- Medical, dental and vision insurance premiums for employees and their dependents
- Generous Parental Leave policy
- We host 2 retreats per year and great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Remote first culture
- Weekly Friday paydays!
Not the right fit? Search for Account Manager jobs in Canada
About Roofr
Software Development
51-200
Roofr is the single roofing software that has all the tools a roofing business needs to effectively run their operations.
Manage measurement reports, digital proposals, invoicing, payments and more, all on easy-to-use platform. Roofr streamlines day-to-day operations so you can spend less time on admin and more time growing your business.
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Top Benefits
Mandatory PTO first week
One Friday off monthly
Medical, dental, vision insurance
About the role
Who you are
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows
- Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS
- Excellent communication skills and a customer-centric mindset
- Revenue-minded - You think about accounts through a growth lens and naturally identify opportunities to expand customer value
- Proactive and independent You take initiative and are comfortable owning a large portfolio of customers
- Competitive and driven - You set ambitious goals for yourself and consistently strive to exceed them
- Customer-obsessed - You focus on helping customers achieve meaningful outcomes while driving mutual growth
- Collaborative - You work well with cross-functional teams to deliver the best outcomes for customers
- Resilient and adaptable - You navigate challenges with a positive attitude and adjust quickly in a fast-paced environment
What the job involves
- Roofr is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team
- In this role, you will manage a large portfolio of customer accounts and own the expansion revenue within your book of business
- You will proactively identify opportunities to grow accounts through upselling, cross-selling, and deeper product adoption while ensuring customers achieve meaningful outcomes using Roofr
- This is a highly strategic and commercially focused role. You will operate as both a trusted advisor to customers and a revenue driver for the business, identifying growth opportunities, running expansion sales motions, and helping customers unlock the full value of Roofr’s platform
- You’ll have the opportunity to manage a large portfolio of accounts, driving upsell and cross-sell opportunities, ensuring customer retention, and playing a key role in guiding both our sales assisted and self-serve customers through their journey with our solutions
- This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships
- Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr
- Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion
- Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions
- Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR)
- Proactively address churn risks to ensure high retention and customer satisfaction
- Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience
- Work closely with the Implementation team to ensure smooth account set-up and ongoing account health
- Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS)
Benefits
- 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- Medical, dental and vision insurance premiums for employees and their dependents
- Generous Parental Leave policy
- We host 2 retreats per year and great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Remote first culture
- Weekly Friday paydays!
Not the right fit? Search for Account Manager jobs in Canada
About Roofr
Software Development
51-200
Roofr is the single roofing software that has all the tools a roofing business needs to effectively run their operations.
Manage measurement reports, digital proposals, invoicing, payments and more, all on easy-to-use platform. Roofr streamlines day-to-day operations so you can spend less time on admin and more time growing your business.