Supervisor, In Service Implementation Team - Technical Services
Top Benefits
About the role
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
- Liaise with customers, Bombardier Aerospace departments, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution of service bulletin dedicated schedules.
- Seek cross-functional support and swift resolution to in-service customer fielding issues. Escalate with supplier as required.
- Monitor quality and rapidity of responses to our various customers and BAS centers queries via Bacs_Isit general email.
- Ensure proper governance and communications tools are regularly updated by the team.
- Be responsible for all aspects of the group, both administrative and operational oversight.
- You will be responsible for the Performance Management Process (PMP) and support development of the employees in your group.
- Track components, SB penetration rates and incorporation status in the fleet of various service bulletins.
- Actively participate in various meetings such as S&OP, Revenue Call, CAW reviews, Skyline Retrofit, etc.
How to thrive in this role?
- You hold a bachelor degree or equivalent experience.
- You have a minimum of five (5) years of experience in customer service, preferably in aviation.
- You exercise your leadership in accordance with the vision and values of Bombardier Aerospace and have good initiative, commitment, entrepreneurship, innovation and judgment.
- You have good communication skills, both written and spoken, in French and English.
- You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relations.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Supervisor, In Service Implementation Team - Technical Services
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 11867 Supervisor, In Service Implementation Team - Technical Services
About Bombardier
Supervisor, In Service Implementation Team - Technical Services
Top Benefits
About the role
When applicable, Bombardier promotes flexible and hybrid work policies.
Why join us?
At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries. We have been successful in setting the highest standards by putting our people at the heart of it all, and defining excellence, together.
Working at Bombardier means operating at the highest level. Every day, you are part of a team that delivers superior experiences and products, pushing the boundaries of what's possible in our industry and beyond. By prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Bombardier’s Benefits Program
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans (Dental, medical, life insurance, disability, and more)
- Competitive base salary
- Retirement savings plan
- Employee Assistance Program
- Tele Health Program
What are your contributions to the team?
- Liaise with customers, Bombardier Aerospace departments, suppliers, partners and BA authorized service centers/facilities to ensure flawless execution of service bulletin dedicated schedules.
- Seek cross-functional support and swift resolution to in-service customer fielding issues. Escalate with supplier as required.
- Monitor quality and rapidity of responses to our various customers and BAS centers queries via Bacs_Isit general email.
- Ensure proper governance and communications tools are regularly updated by the team.
- Be responsible for all aspects of the group, both administrative and operational oversight.
- You will be responsible for the Performance Management Process (PMP) and support development of the employees in your group.
- Track components, SB penetration rates and incorporation status in the fleet of various service bulletins.
- Actively participate in various meetings such as S&OP, Revenue Call, CAW reviews, Skyline Retrofit, etc.
How to thrive in this role?
- You hold a bachelor degree or equivalent experience.
- You have a minimum of five (5) years of experience in customer service, preferably in aviation.
- You exercise your leadership in accordance with the vision and values of Bombardier Aerospace and have good initiative, commitment, entrepreneurship, innovation and judgment.
- You have good communication skills, both written and spoken, in French and English.
- You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and/or Suppliers and maintain mutually beneficial customer relations.
Now that you can see yourself in this role, apply and join the Bombardier Team!
Please note: You don’t need all the skills, knowledge, and experience listed to apply for this position. We’re not looking for the perfect candidate, we’re looking for great talent and passionate individuals.
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Supervisor, In Service Implementation Team - Technical Services
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift Day job
Employee Status Regular
Requisition 11867 Supervisor, In Service Implementation Team - Technical Services