Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
Join a high-impact team leading RBC’s call centre and branch technology transformation. As the Full Stack Development Lead, you will drive the design, development, and maintenance of GenAI-powered Advice Centre applications that harness cloud services and generative AI to empower call centre agents and simplify complex workflows. In this pivotal leadership role, you will guide our transition to in-house technology, scale solutions to meet evolving business needs, and champion engineering excellence, innovation, and best practices. This is your opportunity to lead a talented team, cultivate a culture of continuous improvement, and collaborate across disciplines to deliver robust, high-performing digital solutions for RBC.
WHAT WILL YOU DO?
- Design, develop, and maintain scalable frontend and backend components for AC/BT applications.
- Collaborate with team members and the Development Lead to deliver high-quality, maintainable code.
- Integrate APIs and cloud-based services to enhance application functionality.
- Participate in code reviews, testing, and documentation to ensure best practices and code quality.
- Troubleshoot and resolve technical issues in a timely manner.
- Contribute to continuous improvement initiatives and adopt new technologies as appropriate.
- Work in an agile environment, actively participating in sprint planning, stand-ups, and retrospectives.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 5–7 years of software development experience, including work with cloud services, microservices, GenAI, and data analysis, plus 2–4 years of proven people management.
- Demonstrated expertise in designing and building complex frontend applications, with strong proficiency in React or other modern frameworks such as Angular.
- Proven experience in server-side development using Node.js, Java, or Python.
- A passion for delivering outstanding user interfaces and digital experiences.
- Excellent collaboration skills in fast-paced, agile environments.
- Hands-on experience with API integration and cloud-based services.
- Strong troubleshooting skills and problem-solving abilities in complex technical environments.
- Strong written and verbal communication skills, with the ability to work cross-functionally and influence stakeholders.
- Dedication to continuous improvement and innovation.
Nice-to-have:
- Experience with advanced observability tools.
- Deep understanding of software architecture patterns, design principles, and best practices.
- Familiarity with shift-left testing principles, including early integration of automated testing, code quality checks, and continuous feedback throughout the development lifecycle.
- Experience with automated testing frameworks and CI/CD pipelines.
- Strategic thinking and strong interpersonal skills for effective cross-functional collaboration.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
Job Skills
Information Technology (IT) Infrastructure, Programming Languages, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-15
Application Deadline:
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Top Benefits
About the role
Job Description
WHAT IS THE OPPORTUNITY?
Join a high-impact team leading RBC’s call centre and branch technology transformation. As the Full Stack Development Lead, you will drive the design, development, and maintenance of GenAI-powered Advice Centre applications that harness cloud services and generative AI to empower call centre agents and simplify complex workflows. In this pivotal leadership role, you will guide our transition to in-house technology, scale solutions to meet evolving business needs, and champion engineering excellence, innovation, and best practices. This is your opportunity to lead a talented team, cultivate a culture of continuous improvement, and collaborate across disciplines to deliver robust, high-performing digital solutions for RBC.
WHAT WILL YOU DO?
- Design, develop, and maintain scalable frontend and backend components for AC/BT applications.
- Collaborate with team members and the Development Lead to deliver high-quality, maintainable code.
- Integrate APIs and cloud-based services to enhance application functionality.
- Participate in code reviews, testing, and documentation to ensure best practices and code quality.
- Troubleshoot and resolve technical issues in a timely manner.
- Contribute to continuous improvement initiatives and adopt new technologies as appropriate.
- Work in an agile environment, actively participating in sprint planning, stand-ups, and retrospectives.
WHAT DO YOU NEED TO SUCCEED?
Must have:
- 5–7 years of software development experience, including work with cloud services, microservices, GenAI, and data analysis, plus 2–4 years of proven people management.
- Demonstrated expertise in designing and building complex frontend applications, with strong proficiency in React or other modern frameworks such as Angular.
- Proven experience in server-side development using Node.js, Java, or Python.
- A passion for delivering outstanding user interfaces and digital experiences.
- Excellent collaboration skills in fast-paced, agile environments.
- Hands-on experience with API integration and cloud-based services.
- Strong troubleshooting skills and problem-solving abilities in complex technical environments.
- Strong written and verbal communication skills, with the ability to work cross-functionally and influence stakeholders.
- Dedication to continuous improvement and innovation.
Nice-to-have:
- Experience with advanced observability tools.
- Deep understanding of software architecture patterns, design principles, and best practices.
- Familiarity with shift-left testing principles, including early integration of automated testing, code quality checks, and continuous feedback throughout the development lifecycle.
- Experience with automated testing frameworks and CI/CD pipelines.
- Strategic thinking and strong interpersonal skills for effective cross-functional collaboration.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
Job Skills
Information Technology (IT) Infrastructure, Programming Languages, Software Change Request Management, Software Development Life Cycle (SDLC), Software Engineering, Software Integration Engineering, Software Product Design, Software Product Technical Knowledge, Software Release Management, System Testing Tools
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-15
Application Deadline:
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.