This competition is open to all applicants; however, internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Manager, Undergraduate Office, the Program Coordinator provides front-line advising for current Bachelor of Commerce students and is responsible for the accurate delivery of information about academic requirements, deadlines, resources, and university and faculty procedures and policies. In addition, this position provides administrative support and business planning insights to senior staff, undergraduate programs, and undergraduate courses administered through the office.

In all facets of this role, this position endeavors to integrate and advance the University's commitments to access, community, and belonging.

The Alberta School of Business is one of the world’s leading institutions for business education and research. As the first and longest continually accredited business school in Canada, it is also one of the country’s largest, with 70 faculty members, 2,100 undergraduate students, and 950 graduate students. Since its inception in 1916, the school’s innovative thinking, entrepreneurial spirit, and leadership have shaped communities and businesses around the world. With a vision to develop and inspire entrepreneurial leaders from Alberta for the world, the School excels in research, teaching, and external engagement.

Academic Administration

• Oversees the class schedule for the area. Review the previous year's schedule to create a master plan for the upcoming year.
• Monitors and verifies enrolment numbers for individual courses.
• Supports requests for deferred exams, course withdrawals, course overload requests, blocking registration, grade changes, and major/minor changes.
• Uses Campus Solutions to problem-solve and troubleshoot errors in the course schedule.
• References policy and procedure information to solve issues or concerns.
• Coordinates, reviews, edits, and submits all official additions/deletions/changes to the area's sections of the University Calendar to the Secretary to the General Faculties Council.
• Updates class restrictions and coding in Campus Solutions.

Program Operations

• Maintains accurate records of student interactions, student-related decisions, and/or actions taken.
• Creates and maintains spreadsheets and databases.
• Prepares ad-hoc reports on the program. Designs and develops customized reports for specific needs.
• Maintains program records.
• Provides administrative support for standing and special meetings. Coordinates documents and agendas.

Communications

• Acts as the first point of contact for the Undergraduate Program.

• Responds to specific inquiries about the program from students, faculty, and staff.

• Manages correspondence for the Undergraduate Program. Reviews and prioritizes daily incoming correspondence.

• Post-secondary degree or diploma is required with three to four years' experience in a service-centred environment, preferably post-secondary.

• Excellent computer skills, including proficiency in the use of databases, spreadsheets, and word-processing software.

• Excellent communication (oral and written), interpersonal, organizational, and problem-solving skills.

• Ability to multitask and set priorities with attention to detail and accuracy.

• Ability to work independently as a key member within a student service office focused on excellent customer service.

• Excellent attention to detail.

• The ability to deal with difficult/sensitive/conflict situations is required.

Preferred Qualifications

• Training in resolving conflict/diffusing situations is an asset.
• Working knowledge ofthe University of Alberta policies and procedures is an asset.
• Working knowledge of FOIP is an asset.
• Experience working with PeopleSoft or large ERP systems preferred, including both system configuration and reporting experience.
• Ability to analyze data to provide business insights.

Application Instructions

Please submit your resume and cover letter in ONE file.

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l'université à postuler.