Technicienne - services de soutien TI / Technicien - services de soutien TI
Top Benefits
About the role
On site Schedule Reporting to the IT Service Desk Team Leader, this role is highly customer-focused and visible, emphasizing in office white glove support. Excellent second line desktop and application support skills are essential.
You Will Be Focusing On
- Acting as the first point of contact for all IT queries and responding to queries in a prompt, professional and efficient manner
- Logging and updating all queries within the ticket logging system, in line with set procedures
- Proactively identifing and implement process improvement opportunities to support continuous improvement initiatives
- Engaging formal and informal knowledge transfer
- Managing, owning and being responsible for all support issues for assigned customers
- Supporting the business with external client meetings and off-site support when required
- Performing tasks similar to a M365 administrator and IAM Analyst
- Being the point of contact for Vendors to manage project, lead problem management escalations, and major incident Management
- Working alongside the IT Coordinator as an SME for projects, software deployments and other IT functions.
- Performing profile creation across application such as iManage and M365
- Referring calls that cannot be resolved immediately to appropriate members of the level product owners.
What You Bring To The Role
- Minimum of 7 years' experience in a Service Desk role
- Previous experience working in a White Glove support environment
- Detail oriented and well organized, and have a very strong commitment to client service
- Previous experience working within a legal/professional services environment preferred
- Handle time pressure situations and stress of multiple demands
- Fluent in both French and English in Quebec, Montreal and Ottawa
- Ability to be on call in a 24by 7 weekly rotation.
- ITIL Foundation
Azure Fundamentals – AZ-900
Microsoft 365 Administrator – AZ-102
Microsoft Identity and Access Administrator SC-300T00 (For IAM administrators)
Microsoft Certified: Modern Desktop Administrator Associate or the ability to obtain it within the 2 years of employment.
Candidates Must Have Knowledge Of Supporting The Following
- Microsoft Windows 11
- Microsoft Office 365 User and Administration
- Microsoft Authenticator (or other two factor authentication protocols)
- Microsoft Intune (or other Mobile Device Management solutions)
- Apple IOS
- Printing solutions (desktop and MFD)
- Active Directory
- Worksite DMS (or other Document Management Systems)
- Encryption software
- Remote working tools (e.g TeamViewer, Terminal Services)
- Work experience with ticketing applications (Service Now) is a plus
- Experience with Hardware Asset Management(HAM) processes
Why Join Our Team
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
- Training and development programs based on your interests and needs
Vous souhaitez vous joindre à un cabinet proactif et moderne où vous vivrez une expérience professionnelle exceptionnelle dans un cadre de travail inclusif et collaboratif? Joignez-vous à nous! En tant que cabinet d’avocats mondial, nous favorisons une culture fondée sur l’excellence et le service aux clients et prônons la souplesse, le respect, la diversité et la transparence. Nous nous efforçons de créer un environnement inclusif et équitable où chacun·e peut se montrer sous son vrai jour et réaliser son plein potentiel sur le plan professionnel.
Pour plus de détails sur la façon dont nous intégrons la diversité, l’équité et l’inclusion dans toutes nos activités, veuillez cliquer sur le lien suivant : Diversité, équité et inclusion | Canada | Cabinet d'avocats mondial | Norton Rose Fulbright
Si vous souhaitez vous prévaloir de mesures d’adaptation raisonnables au cours du processus de recrutement, veuillez nous l'indiquer lors de votre candidature. Nous communiquerons avec vous pour en discuter.
Veuillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique. Norton Rose Fulbright a le devoir d’accommoder les personnes qui ne sont pas en mesure de se faire vacciner pour des motifs protégés. Les candidat·es qui ont besoin d’un accommodement peuvent communiquer avec nous pour en discuter davantage.
Le droit à l’échelle mondiale nortonrosefulbright.com
About Norton Rose Fulbright
Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. Our global law firm has more than 3,000 lawyers advising clients across more than 50 locations worldwide, including Houston, New York, London, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg, covering the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We are recognized for our client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. Our sector focus extends across our locations and gives us the ability to transcend traditional law firm boundaries, allowing our lawyers to interconnect and share knowledge across jurisdictions, practice groups and regulatory fronts to provide an integrated and streamlined service globally. Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.
Technicienne - services de soutien TI / Technicien - services de soutien TI
Top Benefits
About the role
On site Schedule Reporting to the IT Service Desk Team Leader, this role is highly customer-focused and visible, emphasizing in office white glove support. Excellent second line desktop and application support skills are essential.
You Will Be Focusing On
- Acting as the first point of contact for all IT queries and responding to queries in a prompt, professional and efficient manner
- Logging and updating all queries within the ticket logging system, in line with set procedures
- Proactively identifing and implement process improvement opportunities to support continuous improvement initiatives
- Engaging formal and informal knowledge transfer
- Managing, owning and being responsible for all support issues for assigned customers
- Supporting the business with external client meetings and off-site support when required
- Performing tasks similar to a M365 administrator and IAM Analyst
- Being the point of contact for Vendors to manage project, lead problem management escalations, and major incident Management
- Working alongside the IT Coordinator as an SME for projects, software deployments and other IT functions.
- Performing profile creation across application such as iManage and M365
- Referring calls that cannot be resolved immediately to appropriate members of the level product owners.
What You Bring To The Role
- Minimum of 7 years' experience in a Service Desk role
- Previous experience working in a White Glove support environment
- Detail oriented and well organized, and have a very strong commitment to client service
- Previous experience working within a legal/professional services environment preferred
- Handle time pressure situations and stress of multiple demands
- Fluent in both French and English in Quebec, Montreal and Ottawa
- Ability to be on call in a 24by 7 weekly rotation.
- ITIL Foundation
Azure Fundamentals – AZ-900
Microsoft 365 Administrator – AZ-102
Microsoft Identity and Access Administrator SC-300T00 (For IAM administrators)
Microsoft Certified: Modern Desktop Administrator Associate or the ability to obtain it within the 2 years of employment.
Candidates Must Have Knowledge Of Supporting The Following
- Microsoft Windows 11
- Microsoft Office 365 User and Administration
- Microsoft Authenticator (or other two factor authentication protocols)
- Microsoft Intune (or other Mobile Device Management solutions)
- Apple IOS
- Printing solutions (desktop and MFD)
- Active Directory
- Worksite DMS (or other Document Management Systems)
- Encryption software
- Remote working tools (e.g TeamViewer, Terminal Services)
- Work experience with ticketing applications (Service Now) is a plus
- Experience with Hardware Asset Management(HAM) processes
Why Join Our Team
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
- Training and development programs based on your interests and needs
Vous souhaitez vous joindre à un cabinet proactif et moderne où vous vivrez une expérience professionnelle exceptionnelle dans un cadre de travail inclusif et collaboratif? Joignez-vous à nous! En tant que cabinet d’avocats mondial, nous favorisons une culture fondée sur l’excellence et le service aux clients et prônons la souplesse, le respect, la diversité et la transparence. Nous nous efforçons de créer un environnement inclusif et équitable où chacun·e peut se montrer sous son vrai jour et réaliser son plein potentiel sur le plan professionnel.
Pour plus de détails sur la façon dont nous intégrons la diversité, l’équité et l’inclusion dans toutes nos activités, veuillez cliquer sur le lien suivant : Diversité, équité et inclusion | Canada | Cabinet d'avocats mondial | Norton Rose Fulbright
Si vous souhaitez vous prévaloir de mesures d’adaptation raisonnables au cours du processus de recrutement, veuillez nous l'indiquer lors de votre candidature. Nous communiquerons avec vous pour en discuter.
Veuillez noter que les personnes qui reçoivent une offre d’emploi peuvent être tenues, pendant leur emploi au sein de Norton Rose Fulbright, de faire la preuve des vaccinations recommandées de temps à autre par le gouvernement ou les autorités de santé publique. Norton Rose Fulbright a le devoir d’accommoder les personnes qui ne sont pas en mesure de se faire vacciner pour des motifs protégés. Les candidat·es qui ont besoin d’un accommodement peuvent communiquer avec nous pour en discuter davantage.
Le droit à l’échelle mondiale nortonrosefulbright.com
About Norton Rose Fulbright
Norton Rose Fulbright provides a full scope of legal services to the world’s preeminent corporations and financial institutions. Our global law firm has more than 3,000 lawyers advising clients across more than 50 locations worldwide, including Houston, New York, London, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg, covering the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We are recognized for our client service in key industries, including financial institutions; energy, infrastructure and resources; technology; transport; life sciences and healthcare; and consumer markets. Our sector focus extends across our locations and gives us the ability to transcend traditional law firm boundaries, allowing our lawyers to interconnect and share knowledge across jurisdictions, practice groups and regulatory fronts to provide an integrated and streamlined service globally. Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.