Top Benefits
About the role
imagi(nation)
We’re bold, creative, pushing boundaries, sparking innovation and creating the extraordinary on the daily. Our entrepreneurial spirit and passion drives us to find new paths for some of the most recognized brands in the world. We act locally for global impact. We take risks. We empower. We go beyond.
To those who won't settle for the expected - you've found your crew.
As a Senior Project Manager on the CRM team, you lead the end-to-end delivery of complex, data-driven marketing and technology initiatives that power personalized customer experiences. You serve as the bridge between strategy, creative, technology, and data teams—ensuring every campaign and platform enhancement is delivered on time, on budget, and aligned to business goals. Combining deep project management expertise with strong client partnership and operational rigor, you drive efficiency, foster collaboration, and help the team continuously evolve its CRM capabilities through innovation and AI-enabled solutions.
Key Responsibilities
- Lead complex, multi-disciplinary programs with strategic insight, calm under pressure, and strong business acumen.
- Drive project excellence across planning, execution, and delivery — managing scope, budgets, timelines, risks, and resources.
- Act as a trusted partner to clients: lead discussions on process, financials, and scope while maintaining proactive, transparent communication.
- Develop and mentor Project Managers and Coordinators, fostering a culture of accountability, problem-solving, and continuous improvement.
- Apply structured frameworks (Agile, Waterfall, hybrid models) based on project needs to ensure efficient execution.
- Oversee portfolio-level financial health: budget creation, scope tracking, incremental revenue recognition, and reporting accuracy.
- Use data and Maconomy insights to monitor performance, identify inefficiencies, and optimize delivery practices.
- Manage project tools and workflows in Jira and ClickUp — ensuring timelines, resourcing, and dependencies are accurate and current.
- Collaborate cross-functionally with creative, technology, and account teams to scope, estimate, and deliver projects aligned with client objectives.
- Ensure rigorous quality control and manage change proactively to mitigate risk and avoid scope creep.
- Champion test-and-learn principles to enhance campaign performance and operational effectiveness.
- Establish and maintain standardized project management best practices, templates, and tools to mature delivery capabilities.
- Operate with minimal oversight while balancing multiple priorities and proactively escalating risks or blockers.
- Partner closely with account teams to deliver projects on time, on budget, and with measurable business impact.
What you bring to the table
- 3-5 years of project management experience
- Proven experience leading high-complexity, cross-functional programs with minimal oversight.
- Strong business and financial management skills, including budget tracking and scope governance.
- Advanced proficiency in project management tools (Jira, ClickUp, Maconomy) and methodologies (Agile, Waterfall).
- Exceptional communication, decision-making, and stakeholder management abilities.
- Skilled in mentoring teams, promoting collaboration, and building strong client and internal relationships.
- Data-driven mindset with the ability to analyze performance metrics and identify optimization opportunities.
- AI-enabled project leadership: adept at applying AI tools to streamline delivery — including data comparison, summarization, automation, and solution development — while upholding quality, ethics, and accuracy standards.
What’s in it for you:
We value the ‘whole you’
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
- Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
- Generous Vacation starting at 3 weeks + 1 extra week over the holidays
- Agency summer days (exact policy differs per campus and agency)
- Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
- Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices) Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
We are obsessed with learning and being better humans
-
In-house learning & development sessions and annual career and growth conversations’
-
Access to internal network of opportunities across all agencies
-
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Check out our EDI report here to learn more about our work and commitment towards equity.
We invest in your health and wellness:
-
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
-
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
-
Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
-
A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
-
Maternity leave top up program.
Expiry Date Notice: This job description expires on November 14th 2025.
We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview.
To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Cossette what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
By joining Cossette, you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.
Employee & Job Applicants Privacy Notice
About Cossette
We are an eclectic collective with multifaceted expertise. Together we make things that matter, things that go beyond.
Potential is any(where), everyw(here). Our foc(us) is str(on)g, our (go)al to empo(we)r every he(art), e(very) mind. We are leaders, (be)lievers and unstopp(able) dreamers. Not afraid to f(all), to go beyond. And make th(in)gs that matter. We are a comm(unity). We are one Cossette.
Top Benefits
About the role
imagi(nation)
We’re bold, creative, pushing boundaries, sparking innovation and creating the extraordinary on the daily. Our entrepreneurial spirit and passion drives us to find new paths for some of the most recognized brands in the world. We act locally for global impact. We take risks. We empower. We go beyond.
To those who won't settle for the expected - you've found your crew.
As a Senior Project Manager on the CRM team, you lead the end-to-end delivery of complex, data-driven marketing and technology initiatives that power personalized customer experiences. You serve as the bridge between strategy, creative, technology, and data teams—ensuring every campaign and platform enhancement is delivered on time, on budget, and aligned to business goals. Combining deep project management expertise with strong client partnership and operational rigor, you drive efficiency, foster collaboration, and help the team continuously evolve its CRM capabilities through innovation and AI-enabled solutions.
Key Responsibilities
- Lead complex, multi-disciplinary programs with strategic insight, calm under pressure, and strong business acumen.
- Drive project excellence across planning, execution, and delivery — managing scope, budgets, timelines, risks, and resources.
- Act as a trusted partner to clients: lead discussions on process, financials, and scope while maintaining proactive, transparent communication.
- Develop and mentor Project Managers and Coordinators, fostering a culture of accountability, problem-solving, and continuous improvement.
- Apply structured frameworks (Agile, Waterfall, hybrid models) based on project needs to ensure efficient execution.
- Oversee portfolio-level financial health: budget creation, scope tracking, incremental revenue recognition, and reporting accuracy.
- Use data and Maconomy insights to monitor performance, identify inefficiencies, and optimize delivery practices.
- Manage project tools and workflows in Jira and ClickUp — ensuring timelines, resourcing, and dependencies are accurate and current.
- Collaborate cross-functionally with creative, technology, and account teams to scope, estimate, and deliver projects aligned with client objectives.
- Ensure rigorous quality control and manage change proactively to mitigate risk and avoid scope creep.
- Champion test-and-learn principles to enhance campaign performance and operational effectiveness.
- Establish and maintain standardized project management best practices, templates, and tools to mature delivery capabilities.
- Operate with minimal oversight while balancing multiple priorities and proactively escalating risks or blockers.
- Partner closely with account teams to deliver projects on time, on budget, and with measurable business impact.
What you bring to the table
- 3-5 years of project management experience
- Proven experience leading high-complexity, cross-functional programs with minimal oversight.
- Strong business and financial management skills, including budget tracking and scope governance.
- Advanced proficiency in project management tools (Jira, ClickUp, Maconomy) and methodologies (Agile, Waterfall).
- Exceptional communication, decision-making, and stakeholder management abilities.
- Skilled in mentoring teams, promoting collaboration, and building strong client and internal relationships.
- Data-driven mindset with the ability to analyze performance metrics and identify optimization opportunities.
- AI-enabled project leadership: adept at applying AI tools to streamline delivery — including data comparison, summarization, automation, and solution development — while upholding quality, ethics, and accuracy standards.
What’s in it for you:
We value the ‘whole you’
- An innovative and entrepreneurial work environment that promotes ingenuity and individuality - with the best of colleagues, and the best of clients
- Hybrid work models and flexible hours, plus a work from anywhere policy for short-term stays in other regions
- Generous Vacation starting at 3 weeks + 1 extra week over the holidays
- Agency summer days (exact policy differs per campus and agency)
- Modern, open co-working spaces with coffee & snack bars, located in great city neighborhoods, close to shops and restaurants and easy access to public transport
- Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices) Team social events - holiday parties, seasonal gatherings, weekly happy hours, inspiring speakers and more!
We are obsessed with learning and being better humans
-
In-house learning & development sessions and annual career and growth conversations’
-
Access to internal network of opportunities across all agencies
-
Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s)
Check out our EDI report here to learn more about our work and commitment towards equity.
We invest in your health and wellness:
-
Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more!
-
Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family.
-
Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.
-
A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises.
-
Maternity leave top up program.
Expiry Date Notice: This job description expires on November 14th 2025.
We’re humbled by the number of talented people who apply to work with us every day. And, we thank each and every one of you. Truly. We’ll reach out directly to those we’d like to meet for an interview.
To ensure a fair and consistent evaluation for all candidates, our interviewers are supported by an AI tool that securely takes notes during the conversation
Creating meaningful work means embracing different perspectives. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation. Not only are these provisions protected by provincial and federal law, embracing difference is what makes Cossette what it is—and we wouldn’t have it any other way. We pride ourselves on our inclusive and accessible workplace. If you need any accommodations during the interview process to make it work for you, let us know.
By joining Cossette, you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them.
Employee & Job Applicants Privacy Notice
About Cossette
We are an eclectic collective with multifaceted expertise. Together we make things that matter, things that go beyond.
Potential is any(where), everyw(here). Our foc(us) is str(on)g, our (go)al to empo(we)r every he(art), e(very) mind. We are leaders, (be)lievers and unstopp(able) dreamers. Not afraid to f(all), to go beyond. And make th(in)gs that matter. We are a comm(unity). We are one Cossette.