Senior Analyst, Production Solutions - Ricoh Graphic Communications
About the role
Senior Analyst, Production Solutions. Ricoh Graphic Communications
Position Profile:
The Senior Analyst, Production Solutions for Cut Sheet and Wide Format is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. This is an expert level position which requires deep expertise in integrated solutions including hardware, enablement and standalone software and services. Additionally, this individual will be a subject matter expert in specific areas of the business such as cut sheet, colour management and other specialized disciplines. They will be engaged early in a sales cycle to assess the customer's workflow goals, demonstrate solutions, provide basic project management of implementations, and training of customers. The primary focus of this role is to architect integrated hardware and software solutions that helps improve a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. This role is also a crucial part of the account team to achieve professional services revenue.
Job Duties & Responsibilities:
PRE-SALES (50%)
- Provide technical leadership and guidance to all Ricoh Graphic Communications (RGC) sales reps in your assigned territory or virtually as needed
- Support sales reps with the achievement of hardware (HW) and software (SW) revenue plans
- Work with local Production Print Specialists by supporting demonstrations of proposed solutions that could include a mix of hardware and software offerings.
- Review Orders (final) to ensure accurate HW and SW configurations
- Be the lead for all solution assurance activities involved for HW and SW sales, with sales team assistance
- Attend all relevant sales meetings in the field
- Identify and grow business opportunities around our subject matter expert (SME) focus areas
POST-SALES (50%)
- Implement integrated solutions across the RGC portfolio hardware or software (Core Services)
- Provide disciplined leadership of professional services deliveries using SOW templates when needed
- Be an advocate for the customer to ensure complete satisfaction and acceptance
Communications
- Responsible for ongoing presales, technical, and business skill development
- Attend technical training as required and scheduled
- Become a subject matter expert in one for core SME portfolios
Qualifications (Education, Experience and Certifications):
Typically Required:
- Bachelor’s degree in computer science/information technology or equivalent experience
- G7 and Fiery Expert certification
- Minimum of 6 years’ experience in printing, pre-sales and post-sales services and solutions implementation in environments and/or industry related experience
- Experience in wide format printing, flat bed, roll to roll and software applications
- Strong face to face customer advisory and relationship skills
- Supports unit sales plan through pre-sales and/or post-sales technical consulting activities, presenting solutions of diverse scopes where analysis of data requires evaluation of identifiable factors leading to solution ROI, proof-of-concept, Statement of Work, solution implementation, and project management throughout the customer lifecycle
- Must complete assigned Project Management Courses from Ricoh Learning Institute within the first year of employment
Other Requirements:
Valid driver’s license, light travel required
The above statements are intended to describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or work conditions associated with a job.
Not the right fit? Search for Analyst, Production Solutions jobs in Mississauga, ON
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.
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Senior Analyst, Production Solutions - Ricoh Graphic Communications
About the role
Senior Analyst, Production Solutions. Ricoh Graphic Communications
Position Profile:
The Senior Analyst, Production Solutions for Cut Sheet and Wide Format is the technical lead for both pre and post sales implementation of Ricoh's solutions portfolio. This is an expert level position which requires deep expertise in integrated solutions including hardware, enablement and standalone software and services. Additionally, this individual will be a subject matter expert in specific areas of the business such as cut sheet, colour management and other specialized disciplines. They will be engaged early in a sales cycle to assess the customer's workflow goals, demonstrate solutions, provide basic project management of implementations, and training of customers. The primary focus of this role is to architect integrated hardware and software solutions that helps improve a customer's workflow, reduces cost and drives 100% customer satisfaction during solution implementation. This role is also a crucial part of the account team to achieve professional services revenue.
Job Duties & Responsibilities:
PRE-SALES (50%)
- Provide technical leadership and guidance to all Ricoh Graphic Communications (RGC) sales reps in your assigned territory or virtually as needed
- Support sales reps with the achievement of hardware (HW) and software (SW) revenue plans
- Work with local Production Print Specialists by supporting demonstrations of proposed solutions that could include a mix of hardware and software offerings.
- Review Orders (final) to ensure accurate HW and SW configurations
- Be the lead for all solution assurance activities involved for HW and SW sales, with sales team assistance
- Attend all relevant sales meetings in the field
- Identify and grow business opportunities around our subject matter expert (SME) focus areas
POST-SALES (50%)
- Implement integrated solutions across the RGC portfolio hardware or software (Core Services)
- Provide disciplined leadership of professional services deliveries using SOW templates when needed
- Be an advocate for the customer to ensure complete satisfaction and acceptance
Communications
- Responsible for ongoing presales, technical, and business skill development
- Attend technical training as required and scheduled
- Become a subject matter expert in one for core SME portfolios
Qualifications (Education, Experience and Certifications):
Typically Required:
- Bachelor’s degree in computer science/information technology or equivalent experience
- G7 and Fiery Expert certification
- Minimum of 6 years’ experience in printing, pre-sales and post-sales services and solutions implementation in environments and/or industry related experience
- Experience in wide format printing, flat bed, roll to roll and software applications
- Strong face to face customer advisory and relationship skills
- Supports unit sales plan through pre-sales and/or post-sales technical consulting activities, presenting solutions of diverse scopes where analysis of data requires evaluation of identifiable factors leading to solution ROI, proof-of-concept, Statement of Work, solution implementation, and project management throughout the customer lifecycle
- Must complete assigned Project Management Courses from Ricoh Learning Institute within the first year of employment
Other Requirements:
Valid driver’s license, light travel required
The above statements are intended to describe the general nature and level of work being performed by team members assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or work conditions associated with a job.
Not the right fit? Search for Analyst, Production Solutions jobs in Mississauga, ON
About Ricoh
For more than 50 years, the PFU group of companies ("PFU") has been developing technologies to accelerate digital transformation for organizations around the world—including our state-of-the-art fi Series and ScanSnap document scanners.
PFU Limited was founded in 1960, and our joint-venture roots weave back to 1973 when we joined PANAFACOM, a consortium of companies including Fujitsu and Panasonic that developed the first minicomputers. Years later, in 1987, USAC Denshi and PANAFACOM merged to establish PFU Limited (PANAFACOM, USAC). In 1983, PFU Limited launched its first document scanner.
PFU has been committed to manufacturing and supporting digital transformation-focused products for our customers and partners for decades. From introducing the first flatbed scanner to building the best-selling fi-7160, our innovative spirit and solution-forward technologies have helped us achieve and maintain our top spot as a leader in document scanners.
In 2022, we joined the Ricoh Group of companies and changed our name from Fujitsu Document Scanners to Ricoh Document Scanners. Besides the change in branding, our customers and partners can expect the same level of excellence, quality, and reliability. The R&D, manufacturing, sales, marketing, and services that our customers and partners know and trust will stay exactly the same.
We are dedicated to bringing best-in-class consumer and enterprise document scanners to organizations everywhere, helping them move forward in a more connected, sustainable world.