Company Description

The County of Grande Prairie builds on its natural environment and the entrepreneurial spirit of its citizens to provide an unmatched quality of life and opportunity for all. We offer a collaborative and dynamic workplace where our values of Trustworthy, Transparent, Respectful, and Collaborative guide our conduct and contribute to a healthy culture.

Job Description

The FCSS department provides social services to the residents of the County. Programs are directed towards seniors, children, youth, families, and volunteers to promote their social and emotional well-being.

We are seeking an experienced individual to join the County of Grande Prairie as our Home Support Program Assistant to provide program and administrative support to the Home Support Program Coordinator by supporting administrative needs of the home support program and working with home support coordinator to best support home support clients and staff.

Job Duties and Tasks:

• Provide front reception customer service coverage as needed, by greeting walk-in customers, answering phones and directing clients to appropriate staff and or/agencies, taking payments and reconciliation

• Responding to client calls regarding accounts

• Database entry

• Updating client files as necessary

• Receive and process payments for programs and services

• Source and secure training and learning opportunities for home support staff

• Book training and venues

• Assist in creating and updating training binders for all staff

• Ongoing assessment to ensure that information and training provided to staff is relevant and meeting their needs to be successful in their role

• Assisting with planning, set-up/ take down, implementation and evaluation of projects, workshops, seminars and special events

• Participate in special projects as requested by the immediate supervisor or FCSS Director

• Other duties as assigned by the Home Support Program Coordinator

Qualifications

• Certificate or Diploma in Office Administration or the human services field and/or equivalent experience

• Minimum of 2 years of experience working in an office environment within the human social services field

• Experience working with seniors, families and organizations

• Proficient knowledge in Microsoft Office

• Understanding of the Home Support Program

• Knowledge of social systems and issues relevant to rural communities

• Valid Alberta driver’s license

• A reliable vehicle that is sufficiently registered and insured, as travel is required

• Clean Criminal Record Check with vulnerable sector search, prior to hire

Additional Information

What We Offer: The County of Grande Prairie provides a competitive compensation package, including benefits, pension (LAPP) and vacation. We actively support professional development opportunities and foster an engaging work environment.

Hours of work: This position works Monday to Friday from 8:30 am to 4:30 pm for 35 hours per week. Overtime at a 1.5x rate.

Closing date: This posting will close on September 5, 2025 at 11.59 pm.

Pay rate: $35.66 to $41.95 per hour.

As part of the County of Grande Prairie’s commitment to provide a safe and healthy workplace, we encourage and support a scent-free environment.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The County of Grande Prairie recognizes and values the principles of fair hiring practices. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals. Should you require accommodation through any stage of the recruitment process, please contact hr@countygp.ab.ca and we will work with you to meet your needs.

• This posting may be used for future vacancies or to fill more than one position
• This posting may be open until a suitable candidate(s) is/are found.

Please note that once your application is complete, you will receive a confirmation email. If we require any additional information we will contact you. Due to the volume of applications received we can only answer questions at the interview stage.