Are you passionate about leveraging human factors principles to make a real-world difference in patient safety and health care delivery? Mount Sinai Hospital offers an exciting opportunity to join our growing Human Factors team and apply your skills in a dynamic, engaging environment. Go beyond traditional consulting and become a true partner embedded within hospital operations, tackling diverse projects and witnessing firsthand how your recommendations translate into tangible improvements for patients, families, and staff.

Is this you?

You bring a strong foundation in human factors principles and have a desire to apply your knowledge within a dynamic and impactful setting. You possess a keen eye for detail and a systematic approach to problem-solving, always seeking to understand the "why" behind human behavior and its impact on system performance. You are a creative thinker, eager to generate innovative solutions that mitigate risk and optimize the interaction between people, technology, and the healthcare environment.

You are a highly adaptable, quick learner. Realizing that projects and activities are constantly impacted by external factors, your flexible approach enables you to revise plans accordingly. Your ability to learn about spaces, process, roles/functions and technologies in a short timeframe, allows you to provide effective analysis and consultation when called upon.

You thrive in collaborative environments, confidently engaging with diverse stakeholders – from frontline staff to senior leadership – to champion human-centered design and influence positive change.

About this team:

The Human Factors team at Mount Sinai Hospital plays a critical role in enhancing safety and usability across all aspects of our operations. We are a sought-after resource for senior leadership, clinical departments, and project implementation teams, working collaboratively to ensure that hospital spaces, processes, and technologies are designed with people in mind.

Our expertise touches every corner of the hospital, encompassing projects that can range from optimizing the design of operating rooms and evaluating new medical devices to improving workflow efficiency in emergency departments and enhancing the usability of electronic health record systems. Through our collaborative approach and dedication to human-centered design, we strive to create a safer, more efficient, and user-friendly environment for patients, families, and staff.

In this role you will:

• Build relationships with all internal and external multidisciplinary stakeholders to keep pace with renovation developments, technology implementation and future projects
• In partnership with key stakeholders, establish a systematic understanding of front-line and environmental needs for the planned devices and IT systems; translating these into thorough system requirements
• Identify and provide recommendations to the Project Lead and inter-professional team regarding iterative design, testing and refining of system design through system build processes
• Assist in the identification of human factors activities that need to be included in Project Work Plans for each area
• Apply a human factors lens, identify change management and training needs and develop necessary training/educational materials as it pertains to mitigating identified risks
• Assess for work environment, workflow and process, medical device and technology implementation and adoption related risks and in partnership with stakeholders develop informed risk mitigation strategies
• Provide expert support at the time of implementation and develop new approaches to manage implementation and adoption obstacles arising
• Evaluate the effectiveness of evaluation, implementation and adoption strategies; summarize lessons learned and make recommendations for ongoing process improvement
• Perform other duties consistent with the job classification as required

Job Requirements

Job Requirements:

Mandatory

• Successful completion of a master's degree in a related field (e.g. human factors engineering, systems design engineering, clinical engineering, human-computer interaction) from an accredited educational institution

• 3 years of experience in human factors engineering or similar, preferably in health care. Applicants with proven equivalent recent and related training and experience may be considered

• Significant experience in human factors methodologies with proven success leading, monitoring and evaluating process/systems to identify and achieve efficiencies

Skills and Knowledge

• In-depth understanding of and hands-on experience with user-centered design methodologies, including ethnography, heuristic evaluations, and usability testing

• Strong analytical abilities, ideally coupled with superior organizational skills and experience coordinating multiple assignments/projects simultaneously

• Knowledge in patient safety science and prospective risk management methods

• Excellent interpersonal and communication skills; professional, diplomatic and confident with a proven ability to work with individuals across all levels of the organization and external stakeholders

• Models collaborative, cross-portfolio engagement to build consensus and create solutions to complex issues; demonstrated experience in the development and implementation of effective strategies to maximize inter-professional collaboration

• Flexible and self-directed with the ability to manage competing priorities during periods of rapid change and transition with constantly shifting priorities

• Possesses a high level of accountability and proven capability to clearly define and articulate requirements, priorities, impacts, and solutions

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio and Outlook); experience in Adobe Illustrator, Figma, or similar a definite asset

If this sounds like you and you feel ready to build your career within human factors, apply via the button below and let us know why you’d be a great addition to our team.