About the role
Description
Join the Armour Team Today!
Position Overview: The Overage, Shortage & Damage Clerk (OS&D Clerk) is responsible for monitoring, investigating, and resolving all freight discrepancies, including overages, shortages, and damages. This role ensures accurate documentation, timely communication, and effective coordination between dock staff, drivers, carriers, and customers.
The OS&D Clerk maintains detailed records, supports the claims team as required, and supports operational integrity by identifying issues, preventing recurring errors, and contributing to efficient freight flow. A strong attention to detail, problem‑solving ability, and commitment to customer service are essential for success in this position.
Location: Moncton, NB
Schedule: Monday - Friday | 8:00am - 5:00pm
Responsibilities:
-
Review Armour and interline manifests daily for any discrepancies and update in system
-
Download pictures each morning and email to head office
-
Review the OS&D report each morning
-
Take inventory of the OS&D section each morning to ensure you have information on the freight
-
Work on any "freight no bills" product that is on the dock ASAP to get the freight moving to the customer
-
Contact shipper/interline for return auth for all refused freight from customers within the proper time frame
-
Write up paperwork for any return product and give to data entry to be inputted
-
Ensure return freight properly labelled
-
Do dock walks in the morning and afternoon
-
Ensure the OS&D cage is kept clean and tidy
-
Reply to emails and phone messages in a timely manner
Qualifications:
Essential Competencies:
-
High attention to detail and strong organizational skills.
-
Strong customer service skills
-
Excellent written and verbal communication.
-
Ability to investigate and analyze discrepancies.
-
Basic knowledge of transportation documents (BOLs, manifests, proof of delivery).
-
Ability to work in a fast-paced environment and manage multiple tasks.
Technical Skills
-
Computer literacy and a strong understanding of Microsoft Office are required.
-
Experience and understanding of the Truck Mate system are considered an asset.
Working Conditions:
- Fast-paced environment.
- A high volume of communication, including via email and phone.
- Require team work and collaboration
Not the right fit? Search for Clerk jobs in Moncton, NB
About Armour Transportation Systems
At Armour, we let our managers manage and ensure they are listening, learning and communicating effectively with our customers and employees, throughout Atlantic Canada and our 26 terminal network. Everything we do is centered on our customer and the business of moving freight. As we add to our services we make sure everything ties together and provides our clients with a complete and fully integrated transportation and logistics package.
Being situated in Atlantic Canada has its advantages. The strong sense of community we've grown up with is fully integrated into our company's culture. What does that mean to our customers? It translates into relationships built on trust and mutual respect and the assurance that we will deliver on the promises over 1,900 members of our team commit to every day.
We are well positioned to act on behalf of our customers and partner carriers serving our region. These combined relationships give us added volume, creating higher efficiencies and service levels for our company. It extends our reach throughout North America and everyone benefits as a result. Our customers, fellow carriers and employees realize the rewards of our philosophy to find win-win opportunities in everything we do.
We're always flexible, and willing to change. Innovation has gone far beyond trucks and warehousing. Our people are innovative and continue to be the driving force of our organization.
Similar Jobs
About the role
Description
Join the Armour Team Today!
Position Overview: The Overage, Shortage & Damage Clerk (OS&D Clerk) is responsible for monitoring, investigating, and resolving all freight discrepancies, including overages, shortages, and damages. This role ensures accurate documentation, timely communication, and effective coordination between dock staff, drivers, carriers, and customers.
The OS&D Clerk maintains detailed records, supports the claims team as required, and supports operational integrity by identifying issues, preventing recurring errors, and contributing to efficient freight flow. A strong attention to detail, problem‑solving ability, and commitment to customer service are essential for success in this position.
Location: Moncton, NB
Schedule: Monday - Friday | 8:00am - 5:00pm
Responsibilities:
-
Review Armour and interline manifests daily for any discrepancies and update in system
-
Download pictures each morning and email to head office
-
Review the OS&D report each morning
-
Take inventory of the OS&D section each morning to ensure you have information on the freight
-
Work on any "freight no bills" product that is on the dock ASAP to get the freight moving to the customer
-
Contact shipper/interline for return auth for all refused freight from customers within the proper time frame
-
Write up paperwork for any return product and give to data entry to be inputted
-
Ensure return freight properly labelled
-
Do dock walks in the morning and afternoon
-
Ensure the OS&D cage is kept clean and tidy
-
Reply to emails and phone messages in a timely manner
Qualifications:
Essential Competencies:
-
High attention to detail and strong organizational skills.
-
Strong customer service skills
-
Excellent written and verbal communication.
-
Ability to investigate and analyze discrepancies.
-
Basic knowledge of transportation documents (BOLs, manifests, proof of delivery).
-
Ability to work in a fast-paced environment and manage multiple tasks.
Technical Skills
-
Computer literacy and a strong understanding of Microsoft Office are required.
-
Experience and understanding of the Truck Mate system are considered an asset.
Working Conditions:
- Fast-paced environment.
- A high volume of communication, including via email and phone.
- Require team work and collaboration
Not the right fit? Search for Clerk jobs in Moncton, NB
About Armour Transportation Systems
At Armour, we let our managers manage and ensure they are listening, learning and communicating effectively with our customers and employees, throughout Atlantic Canada and our 26 terminal network. Everything we do is centered on our customer and the business of moving freight. As we add to our services we make sure everything ties together and provides our clients with a complete and fully integrated transportation and logistics package.
Being situated in Atlantic Canada has its advantages. The strong sense of community we've grown up with is fully integrated into our company's culture. What does that mean to our customers? It translates into relationships built on trust and mutual respect and the assurance that we will deliver on the promises over 1,900 members of our team commit to every day.
We are well positioned to act on behalf of our customers and partner carriers serving our region. These combined relationships give us added volume, creating higher efficiencies and service levels for our company. It extends our reach throughout North America and everyone benefits as a result. Our customers, fellow carriers and employees realize the rewards of our philosophy to find win-win opportunities in everything we do.
We're always flexible, and willing to change. Innovation has gone far beyond trucks and warehousing. Our people are innovative and continue to be the driving force of our organization.