Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
As a Site Lead you will be responsible for executing tasks as directed by Manager ensuring efficient workflow and quality processes to meet our delivery standards and operational goals within the pre-analytical environment.
Status: Temporary Full Time
Schedule: Monday - Friday, 7:30am - 5:30pm
Additional Requirement: Flexible availability required
Number of Position: 1
Start Date : ASAP
Contract End Date: 12 January 2027
This vacancy is for an existing position. Your Responsibilities Will Include Site Liaison
- Accountable for the appearance of the PSC(s); liaison with property managers, janitorial contractors, and escalation of issues to manager where appropriate
- Accountable for ensuring work order completion or escalation of issues
- Site contact for in-building clients
- Contract Services-liaison for new initiatives
- First point of contact for both internal and external customer issue resolution and escalates issues to manager as necessary
- First contact for on site patient complaint investigation and may help initiate the complaint resolution process
- Materials/Kanban monitoring
- Material, Logistics and laboratory operations issues management and escalation to manager as necessary
Regulatory compliance and Problem solving
- Provide assistance as required to explain/demonstrate policies and procedures
- Provide awareness and feedback on all matters of policy/procedure non-conformance (ex. Privacy, ISO, EHS) and escalates to manager as necessary. Works with involved parties to identify root cause and recommend corrective actions for manager approval.
- Investigate incidents (ex. recalls, ECGs) to determine root causes and recommend corrective/preventative actions for manager approval
- Assist manager in coordinating; completion of documents and/or audits related to quality regulatory requirements such as OLA/CAP/ISO and competencies
- Act as a liaison between PSC(s) and QR
- Ensure monthly maintenance sign off is complete (ex. centrifuges) and escalates to manager as needed
- Provide feedback on monthly operations reports
- Provide input/recommendations in budget planning process
SOPs and Document Control
- Coordinate SOP roll out, tracks completion, and maintains document control. Follows up on issues of non compliance and escalates to manager where necessary
- Provide input to the manager on Business Recovery Plan to keep current and initiates implementation as directed by manager
- Provide technical expertise (in absence of trainer/key operator)
Staffing
- Regularly schedules and arranges coverage for sick calls to achieve optimum productivity and efficient workflow as directed by the manager
- Coordinate vacation requests
- Schedule shift responsibilities, assigns routine tasks, and readjusts when necessary for workflow
- Review of timecards and escalation of exceptions to set schedule to the manager
- Assist manager with internal candidate interviewing
Staff Orientation and Training
- Orientation “go to” person for newly hired employees, employees new to a PSC, or new to a team
- Coordinate job specific orientation for new hires
- Recommend training/developmental opportunity needs (for all employees including those new to the team) to the manager
- Provide recommendations to improve team dynamics and team environment to the manager
- Provide immediate feedback to the employee on tasks that they have assigned. For tasks that are Manager-assigned, provide feedback to the Manager on performance.
Bench Work
- Backfill for other team leads or team members, in addition to own bench work.
- Required to fulfill the tasks as described in the LPT (Ont.) CTA (BC) role.
Environment, Health & Safety
- Ensure the manager is informed of incidents
- Assist with the coordination and reporting of investigations, root cause analysis, and recommendations to the manager
- Ensure EHS policies and procedures are up to date and signed off
- Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action
- Consistently works in compliance with all LifeLabs’ health and safety policies and procedures
What You Will Bring To The Role
- Show initiative including proactive problem solving skills.
- Utilize effective organizational skills including time management
- Communicate effectively, both verbally and in written format.
- Deal with and/or guide others in conflict resolution issues.
- Analyze and interpret data.
- Work collaboratively with others at various levels in the organization and within own team to achieve common goals.
- Provide excellent customer service and patient care
- Protect the confidentiality of information about the company, clients, and employees
- Keyboarding skills with approximately 40 wpm
- Requires valid Driver’s license, clean driving abstract and own vehicle
- A minimum of 3 years recent experience in phlebotomy and cardiac/holter monitoring
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
About LifeLabs
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.
Top Benefits
About the role
For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.
We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.
We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.
Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.
These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.
As a Site Lead you will be responsible for executing tasks as directed by Manager ensuring efficient workflow and quality processes to meet our delivery standards and operational goals within the pre-analytical environment.
Status: Temporary Full Time
Schedule: Monday - Friday, 7:30am - 5:30pm
Additional Requirement: Flexible availability required
Number of Position: 1
Start Date : ASAP
Contract End Date: 12 January 2027
This vacancy is for an existing position. Your Responsibilities Will Include Site Liaison
- Accountable for the appearance of the PSC(s); liaison with property managers, janitorial contractors, and escalation of issues to manager where appropriate
- Accountable for ensuring work order completion or escalation of issues
- Site contact for in-building clients
- Contract Services-liaison for new initiatives
- First point of contact for both internal and external customer issue resolution and escalates issues to manager as necessary
- First contact for on site patient complaint investigation and may help initiate the complaint resolution process
- Materials/Kanban monitoring
- Material, Logistics and laboratory operations issues management and escalation to manager as necessary
Regulatory compliance and Problem solving
- Provide assistance as required to explain/demonstrate policies and procedures
- Provide awareness and feedback on all matters of policy/procedure non-conformance (ex. Privacy, ISO, EHS) and escalates to manager as necessary. Works with involved parties to identify root cause and recommend corrective actions for manager approval.
- Investigate incidents (ex. recalls, ECGs) to determine root causes and recommend corrective/preventative actions for manager approval
- Assist manager in coordinating; completion of documents and/or audits related to quality regulatory requirements such as OLA/CAP/ISO and competencies
- Act as a liaison between PSC(s) and QR
- Ensure monthly maintenance sign off is complete (ex. centrifuges) and escalates to manager as needed
- Provide feedback on monthly operations reports
- Provide input/recommendations in budget planning process
SOPs and Document Control
- Coordinate SOP roll out, tracks completion, and maintains document control. Follows up on issues of non compliance and escalates to manager where necessary
- Provide input to the manager on Business Recovery Plan to keep current and initiates implementation as directed by manager
- Provide technical expertise (in absence of trainer/key operator)
Staffing
- Regularly schedules and arranges coverage for sick calls to achieve optimum productivity and efficient workflow as directed by the manager
- Coordinate vacation requests
- Schedule shift responsibilities, assigns routine tasks, and readjusts when necessary for workflow
- Review of timecards and escalation of exceptions to set schedule to the manager
- Assist manager with internal candidate interviewing
Staff Orientation and Training
- Orientation “go to” person for newly hired employees, employees new to a PSC, or new to a team
- Coordinate job specific orientation for new hires
- Recommend training/developmental opportunity needs (for all employees including those new to the team) to the manager
- Provide recommendations to improve team dynamics and team environment to the manager
- Provide immediate feedback to the employee on tasks that they have assigned. For tasks that are Manager-assigned, provide feedback to the Manager on performance.
Bench Work
- Backfill for other team leads or team members, in addition to own bench work.
- Required to fulfill the tasks as described in the LPT (Ont.) CTA (BC) role.
Environment, Health & Safety
- Ensure the manager is informed of incidents
- Assist with the coordination and reporting of investigations, root cause analysis, and recommendations to the manager
- Ensure EHS policies and procedures are up to date and signed off
- Review EHS monthly inspection sign off and work with Health and Safety representative to recommend corrective action
- Consistently works in compliance with all LifeLabs’ health and safety policies and procedures
What You Will Bring To The Role
- Show initiative including proactive problem solving skills.
- Utilize effective organizational skills including time management
- Communicate effectively, both verbally and in written format.
- Deal with and/or guide others in conflict resolution issues.
- Analyze and interpret data.
- Work collaboratively with others at various levels in the organization and within own team to achieve common goals.
- Provide excellent customer service and patient care
- Protect the confidentiality of information about the company, clients, and employees
- Keyboarding skills with approximately 40 wpm
- Requires valid Driver’s license, clean driving abstract and own vehicle
- A minimum of 3 years recent experience in phlebotomy and cardiac/holter monitoring
LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.
LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.
In Addition To a Competitive Compensation Package, LifeLabs Provides a Comprehensive Total Rewards Program, Specific To The Job Position. Your Package May Include
- Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
- Retirement Savings Plan
- Vacation and Wellness Days
- Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
- Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.
In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.
Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.
Ready to empower healthier Canadians? Apply today!
About LifeLabs
LifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us.
At LifeLabs, the passion and commitment of over 6,000 diverse and innovative team members unites and motivates us to ensure our customers receive high quality tests and results that they can trust. Agile, customer-centred, caring and teamwork: we live these values every day in what we do to support our customers and healthcare providers, driving forward our vision of empowering a healthier you.