Posting Closes: May 19, 2026 at 5:00pm

We are recruiting for a MANAGER, ADULT INTENSIVE SERVICES (KW and Cambridge FACTT - Flexible Assertive Community Treatment Team)

• This is a regular full-time position to fill an existing vacancy (minimum of 35 hours per week) based in Kitchener and Cambridge.

The Manager, Adult Intensive Services supports the Canadian Mental Health Association, Waterloo Wellington’s (CMHA WW) commitment to accessible, recovery‑oriented, and community‑based mental health and addiction services. Adult Intensive Services are delivered through a flexible, multidisciplinary model that provides intensive, individualized support to adults with complex and fluctuating mental health and/or addiction needs, emphasizing recovery, resilience, and community inclusion.

Reporting to the Director, Adult Services, the Manager, Adult Intensive Services provides leadership and operational oversight to the Adult Intensive Services team, ensuring high‑quality clinical practice, effective program operations, and alignment with CMHA WW’s mission, vision, and values. The role oversees staff supervision, financial and performance monitoring, stakeholder engagement, and continuous quality improvement, while acting as a key liaison among staff, leadership, funders, and community partners.

Key Responsibilities:

Program Operations & Clinical Oversight

• Oversee the day‑to‑day operations of Adult Intensive Services to ensure services are delivered safely, effectively, and in alignment with program objectives, evidence‑informed practice, and approved budgets.
• Ensure services reflect intensive, recovery‑oriented, and flexible community‑based service delivery for individuals with complex and fluctuating needs.
• Monitor program expenditures, cash flow, and financial performance; prepare budget reports, forecasts, and variance analyses for senior leadership and funders.
• Ensure timely, accurate completion of required service statistics, outcome measures, and reports for accountability, evaluation, and funding compliance.
• Communicate with funders in accordance with funding agreements and participate in audits, reviews, and service planning as required.

Team Management & Clinical Supervision

• Provide direct supervision, guidance, and support to Team Leads, Clinical Leads, and/or frontline staff, including regular one‑to‑one supervision, performance feedback, and coaching.
• Support high‑quality clinical practice when working with individuals experiencing complex mental health, addiction, and psychosocial challenges, including crisis situations and elevated risk.
• Identify learning and development needs, facilitate access to training, and conduct performance evaluations in accordance with CMHA WW policies.
• Address employee concerns and grievances in accordance with applicable collective agreements and HR policies, striving for early and constructive resolution.
• Oversee staff scheduling, attendance management, and leave planning to ensure service continuity and appropriate coverage.
• Ensure students and volunteers receive appropriate onboarding, supervision, and evaluation, aligned with organizational standards and scope of practice.

Client & Community Relations

• Promote clear, respectful, and timely communication within the team and across CMHA WW programs to support integrated and coordinated care.
• Build and maintain effective working relationships with hospitals, crisis services, primary care, housing providers, justice partners, and other community stakeholders essential to intensive services.
• Act as a point of contact for client, family, and stakeholder concerns; gather feedback and support service improvements.

Organizational Leadership & System Contribution

• Represent Adult Intensive Services within organizational leadership forums, planning tables, and cross‑functional committees.
• Contribute to service planning, quality improvement initiatives, and change management efforts that support CMHA WW’s strategic priorities.
• Apply CMHA WW privacy, quality, and risk management standards consistently across all responsibilities and duties.
• Demonstrate commitment to CMHA WW’s Mission, Vision, and Values in all daily work and professional interactions.

Qualifications:

Education and Experience:

• Master’s degree in Health or Social Sciences; registration with a relevant regulatory body is required.
• Minimum five (5) years’ experience in adult mental health and/or addiction services.
• Experience supporting complex needs, crisis response, and community‑based intensive services.
• Minimum three (3) years’ experience supervising teams in non‑profit, healthcare, or public‑sector settings.
• Demonstrated experience monitoring budgets and program expenditures.
• Valid G Class driver’s license, access to reliable vehicle, and appropriate insurance.

Required Skills and Abilities:

• Knowledge of recovery‑oriented, trauma‑informed, and client‑centred practice.
• Clinical supervision and operational oversight skills within intensive service settings.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and incident reporting systems.
• Strong written and verbal communication skills.
• Capacity to manage multiple priorities in a dynamic environment.
• Effective problem‑solving, decision‑making, and prioritization skills.
• Strong organizational skills with high attention to detail.
• Partnership‑building skills across mental health, crisis, housing, and healthcare systems.
• Demonstrated discretion in handling confidential and sensitive information.
• Embody CMHA WW values: Mutual Respect, Integrity, Accountability, Excellence, and Innovation.

Qualified applicants are invited to submit a resume and cover letter outlining how your skills, qualifications and experience meet the position requirements.

Compensation: Level 9 (Non-Union) $52.04 to $63.23 per hour ($94,712.80 to $115,078.60 annually)

CMHA WW, as an equal opportunity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

• We do not use AI in our screening process.