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Client Care Coordinator

Recordxpress1 day ago
Nepean, ON
Mid Level
Full-Time

Top Benefits

Paid training program
2 weeks paid vacation
Health benefits after 90 days

About the role

Client Care Coordinator

Join a Fast-Growing, Supportive Team!

Are you a motivated and organized professional who thrives in a dynamic environment?

We’re hiring a Client Care Coordinator to join our Team in Vars. If you're looking for a role with growth potential in a positive and collaborative workplace — we’d love to meet you!

Why Join Us?

  • Be part of a rapidly growing company where your contributions make a real impact.

  • Work in a diverse, supportive, and energetic environment.

  • Grow your skills and advance your career in a team that values initiative and innovation.

  • 100% Canadian Owned and Operated

What we Offer:

  • Paid Training

  • 2 Weeks of Paid Vacation

  • Health Benefits following 90 days of Probation

  • Monday - Friday

What You’ll Do:

  • Support the sales and operations team by coordinating customer appointments and ensuring up-to-date sales materials are available.

  • Manage inbound communications: respond to urgent calls, emails, and messages, and assist customers when sales reps are unavailable.

  • Process and review orders for accuracy (pricing, discounts, product numbers) and coordinate timely delivery.

  • Liaise with internal departments to ensure seamless customer experiences from sales through to delivery.

  • Maintain our CRM system for accuracy.

  • Help promote our products and services to new and existing customers.

  • Ensure all activities follow company policies, procedures, and regulations.

What You Bring:

  • 2+ years of experience in sales support or administrative roles.

  • Strong background in customer service.

  • Experience with phone and email communication in a professional setting.

  • Ability to lift up to 25 pounds as part of day-to-day duties.

  • Proficiency with computers and office software.

  • Outstanding organizational, problem-solving, and multitasking skills.

  • Friendly and professional communication style with a positive attitude

  • Clean Criminal Record

  • Canadian resident elligible to work in Canada

Preferred Qualifications:

  • Previous experience as an Administrative Assistant or similar experience in a similar role is asset

  • High School Diploma with additional Post Secondary

#INDRX

About Recordxpress

IT Services and IT Consulting

Document Management & Fulfillment Company

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