Manager, Compliance and Assessment Services
About the role
Standards Council of Canada (SCC)
The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada. Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 160. The organization reports to Parliament through Innovation, Science and Industry and oversees Canada's standardization network.
Job Summary
The Manager, Compliance and Assessment Services is responsible for managing the operations and the staff activities of the relevant programs within the Technical Services (TS) unit to ensure that the Accreditation Services Branch (ASB) has the technical capacity to deliver rigorous assessments against the accreditation and recognition requirements, such as ISO/IEC standards and OECD GLP principles, successfully, on time and on budget. The role provides technical input on the development and implementation of additional requirements or to clarify such requirements, identifies policy positions and develops processes for the conduct of assessments, as well as, the required technical competence. The Manager develops and delivers the assessor human resource plan (internal and external assessors) from recruitment to training, to deployment and to ongoing evaluation to ensure that technical resources are competent and sufficient to deliver on the yearly plan. The role participates in and contributes to international meetings, work groups and task forces to support SCC’s MLA and MRA signatory arrangements with IAF/ILAC and their regional body APAC.
KEY ACTIVITIES
Manages a team of Program Managers and Lead Specialists, providing leadership in helping them achieve their goals:
- Ensures that work is distributed among designated members of the team appropriately with work assignments being successfully completed on time and on budget; monitors and promotes the optimum performance of assigned team members.
- Develops and implements strategies and plans to ensure the effective management of the assessment personnel, including contractors.
- Monitors and manages the recruitment, training, and overall performance of the assessment personnel with respect to the operating plan, ensuring the ability to meet current and forecasted program resources, consistent with ISO/IEC 17011 requirements and taking remedial actions where necessary.
- Ensures technical services capabilities (capacity, efficiencies, knowledge base and technical capabilities) meet current and expected customer demand and needs.
- Assists the supervisor in the development and implementation of comprehensive strategic and operational plans and establishment of the budget as it relates to the TS unit.
- Researches and analyzes trends and directions in the practices applied in the international community and competitive environment regarding the use of contract personnel in delivering accreditation services.
- Identifies and evaluates issues, proposes, and implements solutions, escalates as necessary keeping key parties informed.
- Develops action plans with clear objectives and short, medium- and long-term measurable milestones.
Essential Qualifications
- Position designated as Bilingual Imperative
- Security Clearance level required: Reliability
Education
- Undergraduate degree in science or engineering, with master’s degree in business preferred, and/or comparable professional experience
Experience
- Five years of assessor/auditor work experience related to Accreditation using ISO standards
- Progressive mid-senior level management experience with a proven track record as an effective people manager who:
- fosters teamwork
- nurtures a positive work environment
- promotes quality
- rewards results
- encourages development and growth
Knowledge
- Knowledge of SCC's mandate, programs, policies, services, and personnel.
- Knowledge of accredited organizations, governmental and non-governmental bodies, volunteers, participants, and private sector businesses.
- Knowledge of auditing and assessing principles and project management methods.
- Proficiency in accreditation concepts and principles, including assessment and auditing.
- Awareness of public and private sector issues and standardization and accreditation/recognition trends.
- Understanding of Treasury Board Acts, Financial Administration Act, and related corporate planning and risk management guidelines.
- Awareness of Access to Information and Privacy Acts.
- Expertise in operational planning, budgeting, and forecasting to advise on corporate and business plans.
- Understanding of corporate staff management policies and practices.
Skills
- Familiarity with SCC accreditation, customer service, and risk management protocols.
- Excellent verbal and written communication and presentation skills.
- Ability to advise senior management on business line planning and standards-related activities.
- Excellent skills in reporting, preparing documents, facilitating information sessions, and presenting reports.
- Excellent customer service management and negotiation techniques.
- Advanced computer skills, including MS Office applications, web-based forums and social media.
Abilities
- Ability to analyze and synthesize program-related information and data to see the big picture and identify trends
- Ability to manage complex issues through sound judgment and advanced problem-solving
- Ability to conduct audits
- Ability to apply strategic and critical thinking skills
- Ability to interact with a variety of internal and external stakeholder groups
- Ability to successfully manage projects, meet deadlines, and work under pressure
- Ability to manage resources (human and financial)
- Ability to influence and resolve difficult situations and complaints through negotiation and facilitation
- Ability to delegate, coach, and provide guidance to a team
- Ability and willingness to travel
A final note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to the role and why you think this opportunity is a good fit for you.
We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.
We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.
Please complete all fields in this online application and submit before the closing date.
Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us.
Thank you for your interest in SCC and for taking the time to review this ad. We look forward to hearing from you!
About Standards Council of Canada | Conseil canadien des normes
Established in 1970 as a federal Crown corporation, the Standards Council of Canada (SCC) is Canada's voice on standards and accreditation on the national and international stage.
SCC works closely with a vast network of partners to promote the development of effective and efficient standards that protect the health, safety and well-being of Canadians while helping businesses prosper.
As Canada's leading accreditation organization, SCC creates market confidence at home and abroad by ensuring that conformity assessment bodies meet the highest national and international standards.
Société d'État fédérale établie en 1970, le Conseil canadien des normes (CCN) est le chef de file canadien de la normalisation et de l'accréditation nationales et internationales.
Il collabore étroitement avec un vaste réseau pour promouvoir l'élaboration de normes efficaces et efficientes qui favorisent la santé, la sécurité et le bien-être de la population canadienne, ainsi que la prospérité des entreprises.
Organisme d'accréditation principal du Canada, il renforce la confiance des marchés au pays et à l'étranger en veillant à ce que les organismes d'évaluation de la conformité respectent les normes nationales et internationales les plus rigoureuses.
Manager, Compliance and Assessment Services
About the role
Standards Council of Canada (SCC)
The Standards Council of Canada (SCC) is a federal Crown corporation with the mandate to promote efficient and effective standardization in Canada. Located in Ottawa, SCC has a Governing Council comprised of up to 13 members and a staff of approximately 160. The organization reports to Parliament through Innovation, Science and Industry and oversees Canada's standardization network.
Job Summary
The Manager, Compliance and Assessment Services is responsible for managing the operations and the staff activities of the relevant programs within the Technical Services (TS) unit to ensure that the Accreditation Services Branch (ASB) has the technical capacity to deliver rigorous assessments against the accreditation and recognition requirements, such as ISO/IEC standards and OECD GLP principles, successfully, on time and on budget. The role provides technical input on the development and implementation of additional requirements or to clarify such requirements, identifies policy positions and develops processes for the conduct of assessments, as well as, the required technical competence. The Manager develops and delivers the assessor human resource plan (internal and external assessors) from recruitment to training, to deployment and to ongoing evaluation to ensure that technical resources are competent and sufficient to deliver on the yearly plan. The role participates in and contributes to international meetings, work groups and task forces to support SCC’s MLA and MRA signatory arrangements with IAF/ILAC and their regional body APAC.
KEY ACTIVITIES
Manages a team of Program Managers and Lead Specialists, providing leadership in helping them achieve their goals:
- Ensures that work is distributed among designated members of the team appropriately with work assignments being successfully completed on time and on budget; monitors and promotes the optimum performance of assigned team members.
- Develops and implements strategies and plans to ensure the effective management of the assessment personnel, including contractors.
- Monitors and manages the recruitment, training, and overall performance of the assessment personnel with respect to the operating plan, ensuring the ability to meet current and forecasted program resources, consistent with ISO/IEC 17011 requirements and taking remedial actions where necessary.
- Ensures technical services capabilities (capacity, efficiencies, knowledge base and technical capabilities) meet current and expected customer demand and needs.
- Assists the supervisor in the development and implementation of comprehensive strategic and operational plans and establishment of the budget as it relates to the TS unit.
- Researches and analyzes trends and directions in the practices applied in the international community and competitive environment regarding the use of contract personnel in delivering accreditation services.
- Identifies and evaluates issues, proposes, and implements solutions, escalates as necessary keeping key parties informed.
- Develops action plans with clear objectives and short, medium- and long-term measurable milestones.
Essential Qualifications
- Position designated as Bilingual Imperative
- Security Clearance level required: Reliability
Education
- Undergraduate degree in science or engineering, with master’s degree in business preferred, and/or comparable professional experience
Experience
- Five years of assessor/auditor work experience related to Accreditation using ISO standards
- Progressive mid-senior level management experience with a proven track record as an effective people manager who:
- fosters teamwork
- nurtures a positive work environment
- promotes quality
- rewards results
- encourages development and growth
Knowledge
- Knowledge of SCC's mandate, programs, policies, services, and personnel.
- Knowledge of accredited organizations, governmental and non-governmental bodies, volunteers, participants, and private sector businesses.
- Knowledge of auditing and assessing principles and project management methods.
- Proficiency in accreditation concepts and principles, including assessment and auditing.
- Awareness of public and private sector issues and standardization and accreditation/recognition trends.
- Understanding of Treasury Board Acts, Financial Administration Act, and related corporate planning and risk management guidelines.
- Awareness of Access to Information and Privacy Acts.
- Expertise in operational planning, budgeting, and forecasting to advise on corporate and business plans.
- Understanding of corporate staff management policies and practices.
Skills
- Familiarity with SCC accreditation, customer service, and risk management protocols.
- Excellent verbal and written communication and presentation skills.
- Ability to advise senior management on business line planning and standards-related activities.
- Excellent skills in reporting, preparing documents, facilitating information sessions, and presenting reports.
- Excellent customer service management and negotiation techniques.
- Advanced computer skills, including MS Office applications, web-based forums and social media.
Abilities
- Ability to analyze and synthesize program-related information and data to see the big picture and identify trends
- Ability to manage complex issues through sound judgment and advanced problem-solving
- Ability to conduct audits
- Ability to apply strategic and critical thinking skills
- Ability to interact with a variety of internal and external stakeholder groups
- Ability to successfully manage projects, meet deadlines, and work under pressure
- Ability to manage resources (human and financial)
- Ability to influence and resolve difficult situations and complaints through negotiation and facilitation
- Ability to delegate, coach, and provide guidance to a team
- Ability and willingness to travel
A final note
Note 1: Priority will be given to Canadian citizens and permanent residents.
Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.
Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to the role and why you think this opportunity is a good fit for you.
We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.
We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.
Please complete all fields in this online application and submit before the closing date.
Upon our review of all applications, those who appear to be the best fit with the mandate of this role and with SCC’s mission and vision will be contacted. You will receive confirmation that your application has reached us.
Thank you for your interest in SCC and for taking the time to review this ad. We look forward to hearing from you!
About Standards Council of Canada | Conseil canadien des normes
Established in 1970 as a federal Crown corporation, the Standards Council of Canada (SCC) is Canada's voice on standards and accreditation on the national and international stage.
SCC works closely with a vast network of partners to promote the development of effective and efficient standards that protect the health, safety and well-being of Canadians while helping businesses prosper.
As Canada's leading accreditation organization, SCC creates market confidence at home and abroad by ensuring that conformity assessment bodies meet the highest national and international standards.
Société d'État fédérale établie en 1970, le Conseil canadien des normes (CCN) est le chef de file canadien de la normalisation et de l'accréditation nationales et internationales.
Il collabore étroitement avec un vaste réseau pour promouvoir l'élaboration de normes efficaces et efficientes qui favorisent la santé, la sécurité et le bien-être de la population canadienne, ainsi que la prospérité des entreprises.
Organisme d'accréditation principal du Canada, il renforce la confiance des marchés au pays et à l'étranger en veillant à ce que les organismes d'évaluation de la conformité respectent les normes nationales et internationales les plus rigoureuses.